Shauna Melissa Taylor

****B Wallford Dr

Dundalk

Email: advnur@r.postjobfree.com

Tel: 954-***-****

Philosophy

To bring professionalism and quality customer care to the organization I serve, going beyond the call of duty.

Core Competencies

Strong interpersonal skills Internally Motivated Quality Control Performance Management Team Player Strong problem solving skill

Professional Experience

Spirit Airlines FLL

July 2019-August 2020

Greet and check-in Guests

Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations

Model and share guest service best practices with all team members to deliver a distinctive and delightful Guest experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.)

Provide Guest with courteous, friendly, fast, and efficient service

Help our Guest with new and existing reservations, assign seats and issue boarding passes

Handle Guest questions and concerns with professionalism, knowledge and empathy

Manage gate operations and flight close-outs

Organize the safe loading and unloading of customers on and off the aircraft

Assist with Baggage Service and Baggage Tracing

Perform Gate Functions with professionalism and care - Announcements and Guest Assistance

Perform other duties as assigned or as may be necessary to make sure Guests are safe and have a fantastic Spirit experience

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies, IROP handling or Operational developments).

School Bus Operator, Volusia County

April 2021 to Present

Hampton Inn Hotel

August 2021 to April 2022

Front Desk Clerk

Check in Guest

School Bus Operator, School Board of Broward County Transportation

2320 College Avenue, Davie, FL – 754-***-****

July 2012 – present 2021

Transport Student to and from school safely (Elementary, Middle and High School)

Prepare FTE for routing and pretrip the bus daily

Kingston & St. Andrew Parish Library 2 Tom Redcam Dr, Kingston, Jamaica

Secretary June 2009 - March 2012

Prepared and managed correspondence, reports and documents. Organized and coordinated meetings, conferences, travel arrangements. Typed and distributed minutes of meetings. Maintained schedules and calendars. Arranged and confirmed appointments. Organized internal and external events, handled incoming mail and outgoing mails. Communicated verbally and in writing to answer inquiries and provided information.

Mount Saint Joseph Preparatory School 82 Manchester Road, Mandeville P.O.

Secretary February 2006 - August 2008

Answered telephones and gave information to callers and parents, took messages, transferred calls to appropriate individuals. Composed, typed, and distributed meeting notes, routine correspondence, exam papers, reports and created birthday cards and award certificates by using Microsoft word and publisher. Made copies of correspondence and other printed material. Opened, read, routed, and distributed incoming mail and other material, and prepared answers to routine letters. Operated office equipment such as fax machines, copiers, and phone systems, and used computers for spreadsheet, word processing, database management, and other applications.

Women's Centre of Jamaica Foundation 10 Patrick Road, Mandeville, Jamaica

Secretary July 2003 - August 2005

Prepared and managed correspondence, reports and documents. Made copies of correspondence and other printed material. Opened, read, routed, and distributed incoming mails and other materials, and prepared answers to routine letters. Operated office equipment such as fax machines, copiers, and phone systems.

DeCarteret College Wood Lawn Road, Mandeville, Jamaica

Secretary/Receptionist /File Clerk September 2001 - July 2002

Set up and maintained paper and electronic filing systems for records, correspondence, and other

material. Maintained scheduling and event calendars. Made copies of correspondence and other printed material.

Mandeville Regional 4H Office, Mandeville, Jamaica

Secretary/Receptionist - School Job Experience October 2000

Took dictation in shorthand, and transcribed information. Answered telephones and gave information to callers, took messages, transferred calls to appropriate individuals.

Education

July 2014 – 2016 American Institute, Florida

Sept 2010 - Sept 2011 Heart College of Beauty Services,

Kingston, Jamaica

Sept 2002 - May 2003 Knox Community College

(Mandeville Campus, Jamaica)

Sept 2001 - July 2002 HEART Trust/NTA- School Leaver's

Training Opportunities (SLTOPS), Jamaica

Sept 1996 - July 2001 St. Paul of the Cross High School,

Mandeville, Jamaica

(Post of Responsibility held: Deputy Head Girl 2000-2001)

Technology Summary:

Microsoft Excel, Microsoft Word, Microsoft Access, PowerPoint

References:

Mrs Karen Barton, Director Mrs. Shirley Clarke/Farine Vilsaint

Jamaica Library Service Supervisor

Kingston St. Andrew Parish Library School of Broward County Transportation

2 TomRedcam Drive 2320 College Avenue

Kingston5 754-***-****

1-876-***-****

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