SECRETARY
Resume:
Shauna Melissa Taylor
****B Wallford Dr
Dundalk
Email: ******.********@*****.***
Tel: 954-***-****
Philosophy
To bring professionalism and quality customer care to the organization I serve, going beyond the call of duty.
Core Competencies
Strong interpersonal skills Internally Motivated Quality Control Performance Management Team Player Strong problem solving skill
Professional Experience
Spirit Airlines FLL
July 2019-August 2020
Greet and check-in Guests
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Model and share guest service best practices with all team members to deliver a distinctive and delightful Guest experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.)
Provide Guest with courteous, friendly, fast, and efficient service
Help our Guest with new and existing reservations, assign seats and issue boarding passes
Handle Guest questions and concerns with professionalism, knowledge and empathy
Manage gate operations and flight close-outs
Organize the safe loading and unloading of customers on and off the aircraft
Assist with Baggage Service and Baggage Tracing
Perform Gate Functions with professionalism and care - Announcements and Guest Assistance
Perform other duties as assigned or as may be necessary to make sure Guests are safe and have a fantastic Spirit experience
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies, IROP handling or Operational developments).
School Bus Operator, Volusia County
April 2021 to Present
Hampton Inn Hotel
August 2021 to April 2022
Front Desk Clerk
Check in Guest
School Bus Operator, School Board of Broward County Transportation
2320 College Avenue, Davie, FL – 754-***-****
July 2012 – present 2021
Transport Student to and from school safely (Elementary, Middle and High School)
Prepare FTE for routing and pretrip the bus daily
Kingston & St. Andrew Parish Library 2 Tom Redcam Dr, Kingston, Jamaica
Secretary June 2009 - March 2012
Prepared and managed correspondence, reports and documents. Organized and coordinated meetings, conferences, travel arrangements. Typed and distributed minutes of meetings. Maintained schedules and calendars. Arranged and confirmed appointments. Organized internal and external events, handled incoming mail and outgoing mails. Communicated verbally and in writing to answer inquiries and provided information.
Mount Saint Joseph Preparatory School 82 Manchester Road, Mandeville P.O.
Secretary February 2006 - August 2008
Answered telephones and gave information to callers and parents, took messages, transferred calls to appropriate individuals. Composed, typed, and distributed meeting notes, routine correspondence, exam papers, reports and created birthday cards and award certificates by using Microsoft word and publisher. Made copies of correspondence and other printed material. Opened, read, routed, and distributed incoming mail and other material, and prepared answers to routine letters. Operated office equipment such as fax machines, copiers, and phone systems, and used computers for spreadsheet, word processing, database management, and other applications.
Women's Centre of Jamaica Foundation 10 Patrick Road, Mandeville, Jamaica
Secretary July 2003 - August 2005
Prepared and managed correspondence, reports and documents. Made copies of correspondence and other printed material. Opened, read, routed, and distributed incoming mails and other materials, and prepared answers to routine letters. Operated office equipment such as fax machines, copiers, and phone systems.
DeCarteret College Wood Lawn Road, Mandeville, Jamaica
Secretary/Receptionist /File Clerk September 2001 - July 2002
Set up and maintained paper and electronic filing systems for records, correspondence, and other
material. Maintained scheduling and event calendars. Made copies of correspondence and other printed material.
Mandeville Regional 4H Office, Mandeville, Jamaica
Secretary/Receptionist - School Job Experience October 2000
Took dictation in shorthand, and transcribed information. Answered telephones and gave information to callers, took messages, transferred calls to appropriate individuals.
Education
July 2014 – 2016 American Institute, Florida
Sept 2010 - Sept 2011 Heart College of Beauty Services,
Kingston, Jamaica
Sept 2002 - May 2003 Knox Community College
(Mandeville Campus, Jamaica)
Sept 2001 - July 2002 HEART Trust/NTA- School Leaver's
Training Opportunities (SLTOPS), Jamaica
Sept 1996 - July 2001 St. Paul of the Cross High School,
Mandeville, Jamaica
(Post of Responsibility held: Deputy Head Girl 2000-2001)
Technology Summary:
Microsoft Excel, Microsoft Word, Microsoft Access, PowerPoint
References:
Mrs Karen Barton, Director Mrs. Shirley Clarke/Farine Vilsaint
Jamaica Library Service Supervisor
Kingston St. Andrew Parish Library School of Broward County Transportation
2 TomRedcam Drive 2320 College Avenue
Kingston5 754-***-****
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