**** ******* ****** 412-***-****

Pittsburgh, PA 15207 advnuc@r.postjobfree.com

Detail oriented Resourceful and proactive Logical problem solver

SUMMARY OF QUALIFICATIONS

Over 8 years’ customer service experience resolving concerns quickly.

Collaborative team player with service-focused mindset.

Highly adaptable; thrive on challenges and excel in new environments.

Excellent multi-tasking abilities; quick and effective problem solver

Able to produce positive results independently; extremely self-motivated.

PROFESSIONAL EXPERIENCE

Customer Service Representative 2016 – June 2022

JT Property Management – Pittsburgh, PA

Process customers purchase or rental applications, answer questions about available properties.

Partnered with Marketing to resolve issues on Social Media and manage escalated emails.

Field calls pertaining to property marketing, providing location details, property specifics and mandated ordinances.

Point of contact between management and customers about available property purchases for the company portfolio.

Customer Care Specialist 2013 – 2016

Pittsburgh Community Human Services

Facilitated information flow between account management operations and payroll department.

Answer calls pertaining to complaints and coordinate resolutions with the necessary department management.

Built customer loyalty by placing follow-up calls pertaining to inquiries for company services.

Worked collaboratively with different departments to track, monitor and review all business partners’ requirements.

EDUCATION

Capa performing arts school

Studies: Art & Photography

Diploma: 1996

Shareena Hunter

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