Forklift Operator Service Representative
Resume:
Winferd Lee Jones
*** ***** ****, ******, ******** 74902
************@*****.***
SUMMARY
Driven, experienced and ethical Sales and Finance Manager looking to obtain a permanent position with a company that will allow me to reach my highest potential while also fulfilling my duties as husband and father.
HIGHLIGHTS
Customer Service Goal Attainment
Business Development Cost Conscious
Revenue Generation Results Oriented
Sales Coaching Good Problem Solver
Inventory Management Continuous Improvement
Store Opening & Closing Procedures Scheduling
Reliable & Accurate Money Handling Cross-Functional Team Leadership Customer Relationship Management(CRM) Strategic Planning Credit Analysis Lender Evaluation
Solution Selling Microsoft
PROFESSIONAL EXPERIENCE
Riverside Autoplex, Poteau, OK January 2018 - Present Date General Manager, Finance & Insurance Manager / Director and General Sales Manager Acquire approval for financing
Present and negotiate warranties, GAP insurance, etc. with customer Establish lender with best possible rates to dealership and customer Evaluate lender network to make changes to benefit the dealership Work with administration department to finalize funding and paperwork accuracy Meet goals as set by General Manager and Owner
Submit and Claim all rebates pertaining to New Vehicle Sale (Ford Motor Company) Oversee all Rebate Schedules and Claims
Oversee all operations of every sale from initial contact with customer to funding Complete extensive paperwork in a timely manner
Motivate and coach salesmen to increase individual performance and set goals Determine areas of improvement for cost control & initiate changes Recruit & hire sales professionals
Maintain current knowledge of laws and rules regarding state contract compliance Orr Auto Park, Fort Smith, Arkansas October 2016 - January 2018 General Manager and General Sales Manager, Orr Maxx Pre-Owned Oversee all operations of every sale from initial contact with customer to funding Complete extensive paperwork in a timely manner
Motivate and coach salesmen to increase individual performance and set goals Determine areas of improvement for cost control & initiate changes Recruit & hire sales professionals
Oversee inventory management
Maintain current knowledge of laws and rules regarding contract compliance Finance & Insurance Manager, Orr Chevrolet Cadillac Acquire approval for financing
Present and negotiate warranties, GAP insurance, etc. with customer Establish lender with best possible rates to dealership and customer Evaluate lender network to make changes to benefit the dealership Work with administration department to finalize funding and paperwork accuracy Meet goals as set by General Manager and Owner
Salesman, Orr Chevrolet Cadillac
Communicate with customers to best determine how to meet their need Work with Sales Managers to reach an agreement on sales price with customer Set and meet monthly sales goals
Follow up on any need presented by the company after the initial sale Black Oak Distribution, Pocola, Oklahoma June 2014-April 2016 Sales Manager
Promote products, and manage and develop services within the Oil and Gas Industry Manage existing client base
Present customer proposals
Give presentations on products
Travel to meet customers and coach sales staff
Follow up on leads for potential new business
Determine and monitor marketing strategies in oil/gas industries Lift Truck Service Center, Van Buren, Arkansas June 2002- June 2014 Sales Manager, Equipment Finance & Lease Manager
Travel in designated territory to meet existing clients needs and recruit new clients Build and maintain customer relationships
Set and achieve sales targets
Prepare weekly reports of meetings with customers and potential customers for Regional Manager and owners
Work with other departments to develop strategies to increase sales and reduce cost of labor
Present and negotiate Lease options with new and existing clients Establish lender with best possible rates to dealership and customer Evaluate lender network to make changes to benefit the dealership Work with administration department to finalize funding and paperwork accuracy Motivate and coach salesmen to increase individual performance and set goals Determine areas of improvement for cost control & initiate changes Recruit & hire sales professionals
Maintain current knowledge of laws and rules regarding state contract compliance Lead / Teach forklift operator and forklift operator trainer certification classes Present customers with preventative maintenance programs Customer Service Representative
Responsible for building and maintaining customer relations (both new and existing client base
Worked with new and existing clients to implement preventative maintenance programs
Responsible for forming forklift operator safety training programs for new and existing clients
Parts & Safety Manager
Manage inventory of 200,000 parts
Collaborate with other store locations to optimize parts salesmen Promote OEM parts for each brand of equipment sold Work directly with service department to expedite time management for each job Managed parts accounts receivable
Conducted annual inventory counts
Liftruck Parts & Service, Van Buren, Arkansas August 1999 - June 2002 Asst Parts Manager
Promote OEM parts for each brand of equipment sold Work directly with service department to expedite time management for each job Managed parts accounts receivable
Conducted annual inventory counts
Delta Electric, Van Buren, Arkansas May 1996- August 1999 Outside Sales Manager
Answered customer questions regarding products, prices, and availability Emphasized product features based on analysis of customers needs Competitively prospected new business in local and regional territories Actively participated in cold calling procedures
Drafted sales proposals and completed contracts
Planned and organized routes within territory to maximize efficiency and time in the field
Surpassed targeted sales goals by 10% each month
EDUCATION
High School Diploma, Alma High School, Alma, Arkansas, 1996 ADDITIONAL SKILLS & CERTIFICATES
Completion of Ford Motor Company Master Sales Management Certification 2020 Completion of Ford Motor Company Master F&I Management Certification 2019 Completion of F&I Management Base Certification with Ford Motor Credit 2018 Completion of Red Carpet Leasing Certification with Ford Motor Credit 2018 Completion of F&I Revenue Opportunities Certification with Ford Motor Credit 2018 Completion of MOTiiV Finance & Insurance Academy, November 2016 Completion of Managing Fair Lending Risk, May 2017 (General Motors) Completion of Managing Fair Lending Risk, May 2017 (Credit Acceptance Corporation) Completion of NIssan Motor Company Sales Manager Training, 2010 Completion of Linde Material Handling CSSR/Sales Manager Training, 2010 Completion of Genie/Terex Sales Presentations, 2010 Completion of Clark Material Handling Sales Presentations, 2008 Completion of OSHA Material Handling Management Trainer Certification 2008 REFERENCES
Rod Davis, Dealer Relationship Manager, Cinch Auto Finance 785-***-**** Tesla Brewer, Sales Manager, Riverside Autoplex 918-***-**** Tyler Lauderdale, Floor Manager, Randal Ford, Ft. Smith, AR 918-***-**** Ken Tague, Dealer Relationship Manager, Credit Acceptance Corp. 501-***-**** Farron Harris, Dealer Relationship Manager, Santander Consumer USA 918-***-**** Ryan England, Project Manager, Natural Gas 918-***-****
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