Transportation Specialist Program Manager

DAVID HOOD

*** ******** *******, ** *****

Phone: 940-***-****

E-mail: ******.****@*******.***

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REAL ESTATE OPERATIONS EXECUTIVE

NATIONAL REAL ESTATE LEADERSHIP FACILITY OPERATIONS & OPTIMIZATION SUSTAINABILITY CAPITAL PLANNING & EXECUTION Diverse background in National Retail Bank Facilities Operation, Property Management, Operations, Budgeting, Capital Planning, Construction Management, Energy Management, Mechanical & Civil Engineering. With Demonstrated successes in National Program / Project Management, 3rd Party Outsource Management, Portfolio Optimization (physical density / service optimization), & Physical Retail Transformation.

15+ years of management experience in the Properties / Construction / Facilities industry supporting Fortune 100 Financial Services Companies, thriving in a multi-project environment and the unique challenges they bring. Strong interpersonal skills and empathetic team leadership with an emphasis on building partner / client relationships and trust. Real Estate experience started as the Director of Operations for a real estate services company employing over 100 people including 60+ Technicians in HVAC, Plumbing, Electrical, & Pest Control. Banking specific experience started as an owner & Projects Director of an HVAC Company supporting Banking Denovo’s, Energy Management, Lighting Controls, and Facilities Maintenance. Positions held: Service Manager, Project Manager, Director of Operations, Senior Program Manager, Regional Operations Manager, Regional Facilities Lead, National Facilities Lead, National Properties Lead.

PROFESSIONAL EXPERIENCE

CAPITAL ONE BANK RETAIL PROPERTY OPERATIONS 11/13-5/21 NATIONAL RETAIL FACILITY OPERATIONS LEAD / SR DIRECTOR AUG 2017 – MAY 2021 NATIONAL RETAIL FACILITY OPERATIONS LEAD / DIRECTOR DEC 2014 – AUG 2017 SOUTH CENTRAL FACILITIES LEAD SR MANAGER NOV 2013 – DEC 2014 Reporting To the Head of Retail Bank Real Estate. Tasked With Change Management of Outsourcing Real Estate Functional Roles To 3rd Party Real Estate Firm Incorporating a National Asset Management Model Rather Than Legacy Regional Delivery. Transforming Capital One’s Retail Branch Network to Support a More Digital Future by Optimizing and Transforming the Existing Branch Network While Spearheading a Digital Revolution in Rolling Out the New Capital One Café Program in The Top 25 Us Markets. Worked To Build New Strategic Infrastructure and Operating Team to Incorporate the Voice of The Facilities/Maintenance Capital/Property Management Business Directly to Bank Strategy, Market Planning, Transaction Management, Consolidations, And PMO Governance Functions. Managed $95 – 200m Annual Opex / Capex Budget. Partnering With Market Planning, Transactions, Design Construction.

• Oversee budgets & delivery of facility operations, capital investment, health/life/safety, disaster response, physical security, property/casualty insurance, energy management, physical decommission, and property management for all retail branches (1200 - 450 sites) & banking cafés (45+) Page 2 of 6

• Developed a capital management program integrating Facility Condition Assessments with an external life cycle asset management system linked to a capital prioritization tool to optimize capital deployment each year and with a 5-year forecast view.

• Executed a comprehensive 5–year branch operations plan with Executive Committee approval for implementation of the thin network strategy, digital transformation, and national Café expansion.

• Delivered physical decommissioning against consolidation and disposition strategy that optimized physical presence and reduced branch count from 1200 to 450 in 7 years, yielding $240M in operating expense reductions

(including 38% savings against run rate).

• Directly managed changes to the organizational structure of a $140M OPEX organization to a more cost– effectively direct day-to-day operations; reduce annual OPEX spend through scope optimization by 30+% while maintaining high corporate associate engagement score of 95%. Team received numerous awards for performance and culture.

• Lead team comprised of Capital One associates and 3rd party outsourced associates (240-150 people) to conduct facility operations, maintenance capital, mobile engineering/technician services, energy/sustainability, business services, and business intelligence reporting/analytics

• Developed an organizational culture based in 5-Behaviors Fundamentals, AGILE Principles, & a desire to

“Engage Across Differences” to foster collaboration across multiple business channels to optimize delivery, inclusion, & innovation

• Oversee monthly/quarterly/annual Business Reviews to assure KPI/Budget obligations, & adherence to Sarbanes-Oxley controls

• COVID-19 pandemic response allowed Capital One to reopen and operate branches safely. This initiative was recognized as industry-leading, resulting in Team Member winning a Capital One Circle of Excellence Award and a the Lead the Way

Award for the larger team

• Oversee a capital investment plan to overcome over $80M deferred maintenance (against a $25m annual plan) Maintenance Capital Program delivered 1000-400+ maintenance capital projects annually

• Established relationships, routines, and processes with key business partners including New Construction, Lease Administration, Risk, Security, Legal, Insurance, Finance, Strategy, Bank Operations, Coffee/Food Vendor Oversaw development of facilities operational model for the Capital One Bank Cafés

• First team within CapitalOne Bank to receive Well Managed certification from Risk Partners

• Lead transition to an Industry leading Energy Management Controls System (allowed for centralized network control of building systems and analytics)

“I have had the pleasure of working closely with David for the past 15 years. David is a true expert in large scale facilities management, team leadership and project management practices. He is absolutely first amongst his peers in the industry in solving challenging problems while leaving his partners and clients with a smile on their face. I would estimate that David has led over $300 million dollars in cost reductions and deftly managed $500 million in capital budgets over the past five years and is absolutely the best person to overcome big obstacles, be it Covid response or recovering from hurricane damage.

There is none better.”

Scott Heslink- Head of Network Management / Retail Real Estate @ Capital One Bank Page 3 of 6

Hamilton Pacific / Niscaya / PSSI Senior Project / Branch Manager 4/09-6/13 Mange Construction Operations In Support Of Atm And Banking Equipment As Well As Project Services Support To Banking Customers. Business Development & Customer Relations Within The Texas Banking Market.

Projects:

Wells Fargo AB-244 Nationwide Lighting Upgrade (Wachovia site upgrades) Sr. Program Manager

26 sites in 3 States

• Survey Remote ATM sites & develop work scopes for lighting compliance

• Sketch site conditions and requirements, oversee Architectural Drawing development

• Submit project budgets for owner approval, obtain sub-contractor bids and assign projects

• Coordinate Permits

• Oversee electrical upgrades and final lighting survey Wells Fargo Nationwide ATM Rollout:

(Wachovia site conversions)

16 sites in 2 states

• Architectural plan review, Coordinate with local Building Departments for permitting, Manage local vendors, Project Closeout’s

“It has been my pleasure to have David as a member of my team while at Hamilton Pacific. His willingness to adapt and solve complex issues has been of great benefit to my department. David’s ability to relate to personnel, customers, and vendors have allowed for smooth and profitable project completions. He has an uncanny ability to bridge the gap of technical requirements and customer needs / expectations. I can recommend David with the utmost confidence for any managerial position in the construction and banking project services world.” Patrick La Perre, National Operations Manager, Hamilton Pacific (a division of Niscayah) CON-REAL LP SENIOR PROGRAM MANAGER 12/07-4/09

Manage Project Management Staff Of Up To 30 Managers Across Continental US Including Contract Administrators, Procurement, And Project Accountants. Managed Detailed Program Reporting Both Internally And To Owners.

Programs:

Wachovia Branch Bank Retrofit (World Savings Bank Acquisition)- Sr. Program Manager

$38 million-dollar GMP (achieved $2.1 million in earned share savings) 227 Branch Bank remodel s in 90 days active construction across 9 States

• Managed Project Management staff of 3 Sr. PM’s, 10 PM’s, and 20 Assistant PM’s

• Managed all construction activities to include

• Scope Review of all 227 sites with Wachovia’s Internal Project Manager Page 4 of 6

• Preferred Vendor coordination and scheduling

• Construction Schedule’s of 227 sites utilizing EXPESITE project software

• Manage site construction, scope, and change orders through PM staff

• Manage Project Closeout

PepsiCo National Enable-

Sr. Program Manager / Team Leader

• $6.5m / 15 plants / 5 States

• Survey Plants and Distribution Centers for ADA compliance & Write Scopes for work required

• Oversee Architectural Drawing development & project budgets for Owner approval, RFP oversight of General Contractors

• Construction Operations Management through Assistant Project Managers Recommendations:

“Very detailed oriented Manager with foresight to plan ahead and make the best use of his and his personnel's time. Very Owner/Client satisfaction driven. A committed individual.”

Carlos Kenner, Sr. VP, Con-Real, LP

“I had the good fortune to work with David during the national re-branding of World Savings Bank to the Wachovia model. David joined his Con-Real CM team midstream and did an excellent job of identifying areas of difficulty and charting a path to get wayward projects back on track. He is very knowledgeable of the entire construction process and was able to give status on over 250 separate projects at any time. I would highly recommend David for any construction related projects needing creative problem solving, diligent management and timely results.” John Becker, National Program Manager, Wachovia

Airworx A/C Inc. Vice President / Director of Project Management 10/99-12/07 Co-Owner & Founder, Manage All Active Commercial Projects. Oversee Plan Review, Bid Process, And Value Engineering. Coordinate And Supervise Field Staff & Subcontractors.

• Commercial customer relations and business development

• Vendor / sub contractor relations, contract negotiations, and bid pricing

• Manage and oversee all fieldwork including commercial new construction, interior finish out, and service work through Field Superintendents

• Coordination with Owner’s Representatives, Architects and Engineers to assure design requirements and expectations are met

• Oversight of bid process including plan review, value engineering and bid packages

• Maintain professional standards and practices

• Technical support to customer’s facilities staff to include design and long-term sustainability of systems

• Commissioning of New Facilities

Completed Projects Include:

• MEP Coordinator on financial data centers ranging in size from 25000 to 500000 sq. ft. Page 5 of 6

• Over 35 mechanical completions of Branch Banks ranging in size from 3,500 sq. ft. to 8,500 sq. ft (Wells Fargo, EECU, Regions Bank, World Savings

• Facilities Commissioning Consultant on over 100 bank branches

• Field survey, mechanical upgrade to standards on reload projects of over 30 branch bank acquisitions in a 3-month period

• Coordination, field oversight of TCS energy management / building controls of approximately 90 branch banking facilities

• New construction / interior finishes out of restaurants for companies such as Tom Tom Noodle House and Luna Del Noche Victory Park

• Manage and coordination of service for GE Capital Modular Buildings in North TX (approx 1800 units) Recommendations:

“The Bank and I have had the good fortune to work with David for many years. David continues to be one of the few individuals that fully understand the bigpicture with regards to construction. He's always stood behind the work he or his company has performed and would consistently go above -and-beyond to ensure that the needs of my project came first. David is one of the few within the construction industry that will always tell the unvarnished truth. I've enjoyed our professional relationship and look forward to working with David in the future.” Dave Clark, Regional Manager / Corporate Properties Group, Wells Fargo

“I have worked with David as a peer as well as a customer. He has always been the most reliable, honest and hard working peers or vendors to have on a team. He always makes sure the customer knows exactly what they need to solve any magnitude of problems and makes sure the plan for resolution is followed through in a timely and cost effective manner. David is always striving to find the best solution to any problem he is one of the Good Guys.”

December 22, 2008

David Frederick, Project Manager / Corporate Properties group, Wells Fargo worked directly with David at AIRWORX-AC, Inc Nations Home Warranty Director of Operations 3/93-10/99 New Business Venture Working With Ownership Group To Set Up New Residential Home Warranty Company. Developed Original Warranty Policy Setting Binding Standards And Limitations Of Liability, Facilitated Licensing Through The Texas Real Estate Commission. Hired And Managed Full Staff Of 30 Customer Service And Marketing Reps. Implemented And Managed Independent Computer Programming Staff In The Design Of Database To Meet State Requirements Allowing For Processing Of Claims. Negotiated Pricing And Wrote Contracts With Sub Contractors, Introduced “Per Contract Pricing” Standard To Ease Cash Flow. Located And Assisted In Negotiation Of New Office Lease, Build Out, And Network Set Up Of New NHW Office.

• Manage Department Heads

• Over site of all sub-contractors (mechanical, electrical, plumbing, pest, pool, irrigation, and foundation) assuring proper interpretation of contract

• Point of contact for Texas Real Estate commission over site

• Dispute resolution between the warranty company and customers to include inquiries from the state, mediation, and any law actions

• Representation of the company with professional organizations such as Board of Realty, Chamber of Commerce, Better

Business Bureau, Leadership Dallas, duties also included serving / presiding over charitable committees such as

“Paint the Town”

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MILITARY / EDUCATION

Education-

• Psychology, Amarillo College

• MBA Certification

• Continued Education: OSCHA 10-hour, Leadership Dallas, Texas Class A Mechanical Contractor, EPA Refrigerant Certification, Microsoft Office, Fundamentals of Project Management, EXPESITE project software, Microsoft Projects, Essential Of Business Writing, Concise Presentations, CapitaOne Banking, AGILE Fundamentals of Project Management, 5 Behaviors Leadership, IML-Engaging Across Differences, Banking Leadership, CBA BankCom. Military Service-

United States Army Transportation Specialist 10/1988-10/1992 362nd Engineering Co. CSE Fort Bragg, NC

Decorated Transportation Specialist with Numerous Special Qualification Identifier’s Serving in A Combat Support Equipment Unit. These SQI’s And Assignment to A Rapid Ready Deployment Unit Lead to Numerous Opportunities to Serve Across the Globe Supporting Both Humanitarian and US Strategic Interests. As A Squad Leader Assignments Included Attachment to An Armored Scout Platoon (Spearheading the Invasion of Iraq) Transporting Combat Support Equipment, Transporting Engineering Equip. For Building of Viet Nam Memorial

(Ashville, NC), Humanitarian Infrastructure in Costa Rica, Forward Air Base Construction in Kenya, Humanitarian / Strategic Support in Honduras.

• Operation Desert Storm (Iraq / Kuwait)

• Operation Desert Shield (Saudi Arabia)

• Operation Just Cause (Panama)

• Operation SIMBA (Kenya)

• Operation Golden Pheasant (Honduras)

Citations Earned:

Protected Veterans Status earned through both Armed Forces Service Medal & Campaign Badges

(Southwest Asia, Just Cause)

Education-

• Primary Leadership Development (Non-Commissioned Officer School)

• Army Combat Medic Certification

• Army Chemical School

• Army Cold Weather School

• USMAPS (US Military Academy Preparatory School)

• Army Ranger Qualification

• Army Airborne School

• Army Transportation / Engineering School

• United States Army Basic Training

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