Service Delivery Retail Store
Resume:
AMY LOVEWELL, RN, BS, CCM
PROFILE SUMMARY
Highly responsive and dependable individual with strong leadership and presentation skills committed to increasing knowledge of efficient healthcare administration and quality improvement for improved positive outcomes. Demonstrates solid clinical skills regarding critical patient care. Outstanding ability to connect with patients and work collaboratively with care teams at all levels in virtual and large medical group settings. Self-starter, fast-learner, and team player assisting with solid ability to easily adapt to change while collaborating with department heads to ensure service excellence and superior patient care delivery. Stays abreast of all current standards and best practices and thrives in using different medical technologies while immediately contributing to the welfare of the healthcare facility and its patients.
QUALIFICATION HIGHLIGHTS
Clinical Leader with Humana, Healthmap, Hospital ICU Critical Care, and Entrepreneurial experience equipped to cultivate relationships and utilize knowledge to exceed sales goals
Possesses an insatiable thirst for new knowledge and ability to function independently or collaborate with multi-disciplinary teams to work harmoniously with peers, nurses, physicians, and support personnel.
A highly organized individual with excellent interpersonal and problem-solving skills, strong attention to detail and follow-through while maintaining a global focus
Maintains medical information integrity and confidentiality while adhering to organizational and professional healthcare policies, procedures, and standards
WORK EXPERIENCE
HealthTrust Staffing and Florida Medical Staffing – ICU Nurse 2/2012 - present
Palms of Pasadena Hospital, Regional Bayonet Point Hospital, Tampa Community Hospital,
St. Petersburg General Hospital, Northside Hospital, Oak Hill Hospital, Springhill Hospital, Largo Hospital
ICU/ICU CHARGE, RN (Cardiac, Neuro, Medical and Surgical ICUs)
(FT and PRN)
Exceeds expectations in delivering quality care for critically ill patients and maintains solid relationships with their families while facilitating swift responses to emergencies with utmost professionalism and demeanor
Excels in remodeling facilities to meet the needs of increased patient safety, which results in a drastic decrease in staffing ratios
Demonstrates efficiency in ensuring optimal care outcomes through analyzing complex assessment devices to quickly identify changes in patient condition and prepared reports to notify the appropriate care provider
Leverages expertise in providing outstanding knowledge, assessment, and direction focused on maximizing patient satisfaction and quality service delivery
Sharp Chula Vista Magnet Hospital – ICU Travel Nurse 10/2022 – 1/2023
Healthcare Staffing Solutions – Strike Nurse, Duluth, MN 9/2022
Krucial Staffing – ICU Crisis Travel Nurse Longview, TX 2/2022-4/2022
Responds rapidly to critical codes and terminal issues to coordinated stabilization treatments and restore vital functions
Manages needs of chronically ill and acute patients with transdisciplinary care teams and treatment strategies
Delivers outstanding patient care in COVID critical care units using ventilators, complex medications and modalities for improved patient outcomes
HealthMap Solutions (Remote/Work at Home)
Manager, Clinical Care Services 9/2021- 2/2022
Serves as subject matter expert regarding practice standards, quality, workflow, and problem solving to address client, staff, member and/or patient needs
Performs process audits per policy to ensure client performance guarantees are met
Monitors and communicates key performance objectives, productivity expectations and course corrective actions to staff weekly during individual and team sessions
Creates an environment promoting teamwork, individual contribution, acknowledging and incorporating feedback for positive morale
MSSI Staffing – ICU Crisis Travel Nurse Jacksonville, FL 9/2021-12/2021
Advantis Medical Staffing – ICU Crisis Travel Nurse Oklahoma City, OK 7/2021-9/2021
Krucial Staffing – ICU Crisis Travel Nurse San Antonio, TX 1/2021-2/2021
HUMANA AT HOME (Remote/Work at Home) 2012 – 2019
Clinical Care Supervisor, RN
Ohio & Virginia Medicare/Medicaid Dual Demos (2014 –2019)
Outperformed objectives in increasing staff retention rate, which resulted in a team of 30+ employees tasked with delivering outstanding care for 3500+ patients while successfully prioritizing and executing multiple projects within initial start-up programs
Achieved significant cost savings of $30M in Medicaid costs through the efficient oversight on case management and transdisciplinary care team integration
Streamlined the process of preventing withhold measures from impacting on organizational profitability with regard to the alignment of an exceptional performance level with all established quality requirements
Maximized HSAG Audit scores from 77% to 98% by enforcing strict adherence to regulatory standards and facilitating follow-through as well as eliminated 3 corrective action plans using exceptional detail orientation to metrics
Reputed for stellar success in increasing team compliance from 68% to 98% resulting from the establishment of multiple education and contract validation
Received multiple Humana proprietary Star Awards as recognition for consistency in optimizing team morale and associate development
Acknowledged as a Humana Summit Award Nominee for stellar success in increasing awareness on outstanding patient attention, care, and advocacy with an energetic spirit instilling strong work ethic and optimizing workplace culture
Promoted organizational growth through coordinating training programs, performance reviews, and education on clinical knowledge to achieve optimal care service delivery and general patient experiences
Championed the process of recruiting, interviewing, enforcing disciplinary actions, and balancing staffing needs while also motivating employees to demonstrate performance that exceeded expectations
Recognized by management for exceptional contribution to success, which resulted in the award as a top team fulfilling HEDIS measure metrics
Instrumental in facilitating the highest team retention during intense change and program attrition through fostering solid relationships between a multidisciplinary team of professionals focused on driving organizational growth and positive care outcomes
CONTACT
************@*****.*** www.linkedin.com/in/amy-lovewell
Palm Harbor, FL
EDUCATION
Bachelor of Science (BS),
Health Science Education
University of Florida, Gainesville, FL
Associate of Science (AS),
Nursing
St. Petersburg College, St. Petersburg, FL
CSPO
Certified Scrum Product Owner
R N
HUMANA AT HOME (Remote/Work at Home) 2012 – 2019
Clinical Care Supervisor, RN
Ohio & Virginia Medicare/Medicaid Dual Demos (2014 –2019)
Outperformed objectives in increasing staff retention rate, which resulted in a team of 30+ employees tasked with delivering outstanding care for 3500+ patients while successfully prioritizing and executing multiple projects within initial start-up programs
Achieved significant cost savings of $30M in Medicaid costs through the efficient oversight on case management and transdisciplinary care team integration
Streamlined the process of preventing withhold measures from impacting on organizational profitability through the alignment of an exceptional performance level and all established quality requirements
Maximized HSAG Audit scores from 77% to 98% by enforcing strict adherence to regulatory standards and facilitating follow-through as well as eliminated 3 corrective action plans using exceptional detail orientation to metrics
Reputed for stellar success in increasing team compliance from 68% to 98% resulting from the establishment of multiple education and contract validation
Received multiple Humana proprietary Star Awards as recognition for consistency in optimizing team morale and associate development
Acknowledged as a Humana Summit Award Nominee for stellar success in increasing awareness on outstanding patient attention, care, and advocacy with an energetic spirit instilling strong work ethic and optimizing workplace culture
Promoted organizational growth through coordinating training programs, performance reviews, and education on clinical knowledge to achieve optimal care service delivery and general patient experiences
Championed the process of recruiting, interviewing, enforcing disciplinary actions, and balancing staffing needs while also motivating employees to demonstrate performance that exceeded expectations
Recognized by management for exceptional contribution to success, which resulted in the award as a top team fulfilling HEDIS measure metrics
Instrumental in facilitating the highest team retention during intense change and program attrition through fostering solid relationships between a multidisciplinary team of professionals focused on driving organizational growth and positive care outcomes
Humana Chronic Conditions Program (2012 – 2014)
Care Manager, RN
Designated as an advocate for patients in delivering quality of life and holistic care resulting from extensive customer care in disease management education and resource efficiency
HPH HOSPICE, Hudson, FL 2011-2012
Case Manager, RN
Vital role in providing exceptional empathetic and compassionate support for terminal patients
Handled the process of aligning patients’ needs with complex holistic care services and forged a solid relationship with families during end-of-life changes
NEW PORT RICHEY COMMUNITY HOSPITAL, New Port Richey, FL 2009 - 2011
ICU, RN
Propelled innovative and quality care delivery for both critically ill patients and families through prompt response to emergencies with utmost professionalism and demeanor
Assigned to handle a direct role in the ICU due to 4.0 GPA RN degree
PREVIOUS SALES ACHIEVEMENTS
GOOD EARTH NUTRITION CENTER/A1NUTRITION.COM, FL Business Owner
Transitioned retail store to $14M online store
Actively incorporated sales and marketing strategies for increased profits and visibility
Directed sales team in growth and expansion of innovative products and profits
Raymond James & Associates, Holiday, FL Certified Financial Planner
President’s Club – joint venture with Penn Frisby, CFP
Presentation and telephonic sales exceeding monthly new asset management goals
Build client relationships to establish long-term goals and strategies for increased financial income and assets
Recognized for team-oriented mentality with a customer-focused approach possessing enthusiasm for new challenges.
LICENSURE & CERTIFICATION
RN, Registered Nurse, Florida Compact, California and Massachusetts RN#9294885 Exp. 4/2023
CCM, Commission for Care Manager Certification, Lic#4239262 Exp. 8/2023
PHI THETA KAPPA, International Honor Society
CORE COMPETENCIES
Medicaid & Medicare
Healthcare Administration
Case Management
MCG Guidelines/InterQual
HEDIS HSAG NCQA
Chronic Disease
Policy Development/Adherence
Interdisciplinary Collaboration
Performance Evaluation
Medication Administration
Healthcare Planning
Relationship Management
Team Leadership
Records & Documentation
Quality Process Improvement
Patient/Family Education
Therapeutic Care Plans
Health, Safety & Wellness
Evidence-based Practices
Patient Assessment/Advocacy
Clinical Administration
Medical Reporting
Computerized Charting/EMR
Information Confidentiality
ACLS
BLS
TECHNICAL ACUMEN
Word, Excel, Outlook, PowerPoint, Adobe DC Pro, SharePoint, EMR, Meditech, EPIC, CERNER, HCAT, CGX, Verint, CCA, iMovie, IDVD, PC & MAC
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