Customer Service Laboratory Technician

Munmun Mal

440-***-**** • *********@*******.***

EDUCATION

Howrah Girls College Kolkata, India

Higher Secondary Exam Certificate May 1988

Coursework: Economics, Political Science, Education, English, Bengali Bauria Girls High School Bauria, India

Secondary Exam Certificate May 1985

Coursework: Bengali, English, History, Geography, Physics, Chemistry, Biology, Logic, Mathematics SKILLS

Computer: Proficient in Microsoft Office (Word, Excel, and Powerpoint). Experience with ordering supplies, comparing prices, and verifying vendors.

Language: English and Bengali.

ACTIVITIES

Bengali Cultural Society Cleveland, OH

Cultural Secretary January - December 2005

● Worked on all aspects of cultural activities for the cultural society.

● Organized functions and performances to enhance cultural experiences within the community.

● Judged competitions and cultural events and organized prizes for competitors Sanksriti-Bengali Cultural Association of Greater Buffalo Buffalo, NY General Secretary January - December 2011; January - December 2016

● Headed meetings and organized functions and performances for the cultural society.

● Planned menus, purchased supplies and groceries for food preparation for events feeding 200-400 people.

● Planned cultural events for the community for 200-400 people. EMPLOYMENT HISTORY

CenterOne Buffalo, NY

Client Services Representative July 2020 - Present Supervisor: Andrew Alamo 716-***-****

● Providing customers with customer service regarding payments of their accounts

● Assisting customers with debt management and settlement of their accounts

● Drafting letters and statements regarding customer accounts Roswell Park Cancer Institute Buffalo, NY

Laboratory Technician September 2008 - August 2020 Supervisor: Asoke Mal 716-***-****

● Worked in the laboratory of Dr. Asoke K. Mal in the Department of Cell Stress Biology

● Performed laboratory procedures such as cell cultures, DNA preparation, Western Blot tests, and DNA cloning.

● Managing the day to day operations of the lab such as keeping track of laboratory inventories and ordering laboratory supplies.

Cleveland Clinic Medical Library Cleveland, OH

Library Receptionist June 2000 - June 2008

Supervisor: Gretchen Hallerberg 216-***-****

● Assisted library patrons with finding books and articles that are necessary to their work.

● Assisted graduate students with finding materials that would be necessary to their research.

● Proficient in using the library’s computer catalog system and requesting materials from other libraries.

● Organized and re-shelved returned books in the correct sections. Burger King Mayfield Heights, OH

Cashier April 1994 - June 2008

Supervisor: Ken Smith 440-***-****

● Greeted customers and personally interacted with people.

● Balanced the cash registers daily and made sure money was accounted for.

● Took customers’ orders and collected payments (cash, credit cards, and gift cards).

● Communicated with other team members, took special requests and made sure customers were completely satisfied

● Have a general knowledge of all products and services within the restaurant.

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