Center Agent Call
Resume:
CURRICULUM VITAE
OF
MFUNDISI EDGAR PHASHA
PERSONAL DETAILS
Surname
Phasha
Names
Mfundisi Edgar
ID Number
Residential Address
Maradonna Street,
Soshanguve East
Pretoria, 0152
Contact Number
Alternative Cell phone number
advnrg@r.postjobfree.com
Alternative Email
advnrg@r.postjobfree.com
Province
Gauteng
Nationality
South African
Home Language
Sepedi
Other Languages
English and Zulu
Race
African
Gender
Male
X
Female
Disability?
Yes
No
X
Drivers Licence
Yes
X
No
Willing to relocate?
Yes
X
No
Willing to work shifts?
Yes
X
No
EDUCATION, TRAINING AND DEVELOPMENT BACKGROUND
Tertiary Qualification 1
Name of Institution
Name of Qualification
Duration
University of Johannesburg
National Diploma in Marketing
3 years
Qualification Status
Completed
Year Obtained
2013
Secondary Qualifications
Highest Standard Passed
10
Year Obtained
2000
Name of School
JK Tabane Senior Secondary School
Computer Literacy
Packages
Basic/Intermediate/Advanced
Date Last Used
Microsoft Outlook
Advance
Every day
Microsoft word
Advance
Every day
Microsoft excel
Advance
Every day
Internet explorer
Advance
Every day
Microsoft PowerPoint
Advance
Every day
PREVIOUS EMPLOYMENT HISTORY 1
Name of employer
Sanlam Sky
Date of employment
17th December 2017
3 Years Experience
Job Title
GB Administrator and Call Center Agent
PREVIOUS EMPLOYMENT HISTORY 2
Name of employer
Statistics South Africa
Date of employment
2017 until 2018
1 Year Experience
Job Title
Enumerator, supervisor, and Quality Audito
PREVIOUS EMPLOYMENT HISTORY 3
Name of employer
Road Traffic Management Corporation
Date of employment
2018 until 2019
1 Year Experience
Job Title
Administration Officer
Roles and Responsibilities
Data Capturing
System Administrtion
Resolving Customer queries
Filling and Perfoming Administrative Duties
Responsible for Inbound and Outbound Calls
Attend to incoming office clientele
Monthly reporting statistics
Presenting weekly targets and reporting on performance
Competencies and Personal Attributes:
Computer literacy
Good interpersonal skills
Presentation skills
Problem solving skills
Interviewing skills
Negotiation skills
Risk assessment
Time management
Monitoring skills
Report writing skills
Liaising/networking
Planning and organizing skills
Good telephone etiquette
TRAININGS:
Emergency Care Training Level 1 (NQF_Cr3)
Customer Care Training
REFERENCES
Surname and Initials
Company
Position
Telephone or Cell no
Priest LG Chuene
LG Properties
Manager
Ms. Makgala Makhwane
Sanlam Sky
Former Colleague
Priest Boroko
Sanlam Sky
Manager
Contact this candidate