Customer Service Dangerous Goods

SACHIN SINGH

Dubai, UAE. +971*********). ***********@*****.***

OBJECTIVE

To get responsible, professionally challenging & rewarding position that requires optimum use of skills and knowledge.

CORE COMPETENCIES

. Customer Service . Cost efficient . Professional and mature

. Tele calling . Sales oriented . Self-directed

. Strong problem solver . Resourceful

PROFESSINAL EXPERIENCE

AIR INDIA AIRPORT SERVICES LIMITED Amritsar International Airport, IN Customer Service Executive, Nov.2018 to Nov.2023

Key Skill Area...

• Counter Supervisor for Fly Scoot and Air India

• Customer Service, Ticketing & Reservations

• Flight Controller for Fly Scoot

• Airport Handling & Services

• Operations and Sales

Job Profile...

• Check-in and ensure that tickets and travel documents (passport, visas (if req), etc) of pax are valid. Validate E-Tkt pax identity and documents.

• Ensure that frequent flyer programs of the airlines are professionally handled.

• Handle denied boarding process and compensation.

• Arrange for the hotel and conveyance in case of DB’s as per the carrier’s guidelines and SLA.

• Arrange for transfer desk/connection services and baggage recheck.

• Initiate pre-flight/post-flight work.

• Handling delayed and cancelled operations.

• Check office correspondence e-mails, letters and circulars and reply them accordingly.

• Manage relationships with various government / regulatory bodies for smooth business / operation continuity.

• Achieve the Ground Handling performance targets set by Head Office such as punctuality, standards and delivery time, in order that airline remains competitive at all time.

• To ensure the on time performance of the flight and smooth operation of flights.

• To check and follow the security norms at anycost. QUALIFICATION

Professional …

• Successfully completed ALTEA Check-in-training, DG 9, E-learning and Hub Customer Handling Training at Amritsar.

• Successfully completed check-in training of Uzbekistan Airways, Fly Scoot and Air India.

• Certified by UK Embassy (British High Commission) for travel document check.

• Certified by Jet Airways for Aviation Security Awareness program.

• Certified by Air India for Dangerous Goods Regulation (Cat 9/10).

• Attended travel document check training given by Canadian and American embassy. Academic …

• Graduation from Punjab Technical University in year 2017.

• Sr. Secondary from HPBOSE in year 2014.

• Secondary from HPBOSE in year 2012.

• Diploma in Computer Applications.

CO-CURRICULAR ACTIVITIES

• Got ‘A’ grade in National culture knowledge organized by International Himachali Culture Parivar.

• Participated various activities in school.

INTEREST

. Bike Riding . Travelling . Socialize with people of different cultures PERSONAL INFORMATION

Father’s Name: Mr. Om Parkash

Date of Birth: 21 Apr. 1995

Languages Known: English, Hindi, Punjabi

Marital Status: Single

Permanent Address: VPO. Gaggal Khas Teh. Palampur Distt. Kangra (H.P) INIDA. Declaration: I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief.

Place: Amritsar

(Sachin Singh)

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