Support Representative Center Agent

ERIKA M ESTRADA

*** * *** ** *** **

Chandler, AZ 85225

Highly motivated and self-started, thorough, precise, and attentive to details. 20 years plus

experience in the copier industry. 3 years of experience in the automation industry and cleanroom

environment. Aptitude for learning new tasks quickly. Loyal, dependable and do anything needed

to meet established goals.

EXPERIENCE

2019 - Present Daifuku Cleanroom Automation America

Corporation, Chandler, AZ

Field Service Engineer II

To maintain Daifuku equipment for AMHS as a member of the sustaining

support team at Intel facility.

Respond to Automation Engineer Technician (AET) escalations and

troubleshoot cause of errors in a timely manner. Escalate downtime

errors to EIC on call.

Responsible for equipment repair and installations of any assigned

Continuing Improvement Program (CIP) modifications and upgrades.

Listen for problems and execute various test cycle operations. Use precision

measuring and test instruments. Following site specific procedures, operations

manuals.

Maintain accurate service logs and enter them in the database. Perform site

specific projects, as assigned by the Engineer In Charge (EIC).

Train Automation Engineer Technicians on different procedures as requested.

2018-2018 Concentrix Corporation, Tempe, AZ

L1 Engineer-Technical Assistance Center Agent

Attended training classes for Cisco Systems to train on CCNA Certification

2017 – 2018 Pacific Office Automation Phoenix, AZ

Service Technician

Perform repair and troubleshooting on Ricoh copiers such color business, black & white copiers and Production 8200, Pro 1107. Skilled in handling customer’s needs and communicating to ensure satisfaction. Manage own territory and inventory.

Certified on Production copier Pro 8200.

2004 – 2017 IKON Office Solutions & Ricoh Corp Tempe, AZ

Technology Service Tech II

·In-depth knowledge of color business copiers Segments 3, 4, and 5 repairing and troubleshooting. Performing network connection and troubleshooting such scan to email, scan to folder and LDAP. Perform iCloud environment installations. Familiar with Fiery equipment installations.

·Duties are to go on site and service customer’s equipment, perform preventive maintenance. Skilled in handling customer’s needs, resolving problems that arise in a day to- day activities. Skilled in communicating effectively with

excellent troubleshooting and problem-solving skills.

·Certified on color business copiers up to MPC 6500.

·Certified on CompTIA A+ and Network +

·Currently pursuing CompTIA Security + Certification

1994 – 2004 Ikop Automation Incorporated Paramount, CA

Senior Field Service Technician

·Worked on digital, analog copiers, fax machines, and laser printers.

Duties: service customer’s equipment and setup them up for use.

Skilled in handling customer’s claims and resolving problems.

·Experienced on working with Ricoh analog and digital copiers. Duplicators and Wide Format copiers along with Sharp, Panasonic, Minolta and Mita.

Also worked on Hewlett Packard HP Laser Printers. Worked on a variety of

Fax machines such as Ricoh, Brother and Canon.

·Experienced in handling warranty claims and service center repairs for

Brother, Canon, and Samsung.

·Have provided support for field technicians and wholesale customers such as

Training and troubleshooting copiers, printers and fax machines.

·Supervise onsite and in-shop technicians.

·Certified on analog and digital copiers. As well as certified on fax and laser printers for Ricoh. Also certified on Brother and Canon faxes and printers.

1994 – 1994 North American Phillips Service Co. Carson, CA

Technical Support Representative

·Responsible for troubleshooting software and hardware issues for customers. Trained on Canon printers such disassembling and handling software issues like driver installation and machine installation.

1993- 1994 American Magnetics Corporation Carson, CA

Assembler and Machine Operator

·Duties included assembling, testing, and troubleshooting of credit card

Decoders. Also operate and program a surf mounted robot arm-like machine.

EDUCATION 1992 – 1994 ITT Technical Institute Torrance, CA

·Associate degree on Applied Science in Electronics Engineering Technology.

·Trained on basic electronics, reading schematics, troubleshooting analog and digital circuits and computers.

REFERENCES Available upon request

Contact this candidate