Administrative Assistant Customer Service

Deseree’ J. Ellton/602-***-****/*************@****.***

EDUCATION:

A.A., Business Administration, San Diego City College, 2000 BA., Business Administration, San Diego State University, 2004 FORMAL TRAINING:

Administrative Assistant, El Dorado School of Business, San Diego, CA, WORK SUMMARY/YEARS EXPERIENCE:

• Superior customer service, total quality management, organizational and administrative skills.

• Ability to manage and implement timely and cost-effective completion of multiple projects.

• Excellent verbal and written communications with strong interpersonal skills at all levels.

• Extensive analytical and problem-solving skills with ability to achieve strategic objectives.

• Team player and capable of performing independently in a fast-paced business environment.

• Proven leadership skills with ability to motivate others and encourage peak performance.

• Skilled in training and coordinating personnel to achieve optimal efficiency and productivity.

• Goal oriented dedicated professional, highly motivated self-starter, and decision-maker. PROFESSIONAL EXPERIENCE:

UTC Aerospace/Collins Aerospace

2020– 2022 Executive Assistant

• Coordinated the COO’s calendar, travel, meetings, conference calls, written communications, correspondence, and other project based roles.

• Worked independently and efficiently handling multiple projects and meeting multiple deadlines.

• Maintained helpful, willing, and a responsive attitude with all customer interactions.

• Supported our Operations Department in Major Projects.

• Provided administrative support and front-line customer service to assist in administering specific programs, follow-ups, and coordinated procedures for divisional projects.

• Assisted Operations Manager and staff with expense report submission.

• Coordinated travel arrangements with corporate travel.

• Proactively monitored and analyzed division budget spending and assisted division managers with accruals and budget schedules.

Science Applications International Corporation (SAIC) 2008 – 2019 Project Administrative Assistant

• Responsible for project administrative support for the V-22 CAMEO program.

• Scheduled managed meetings

• Records/data management

• Consolidated inputs for weekly and monthly status reports

• Coordinated team travel requirements as needed.

• Provided administrative support for the V-22 CAMEO Bi-monthly AME IPT meetings.

• Collected and consolidated agenda inputs

• Generated agendas

• Collected and consolidated action item status inputs

• Updated the action item status in the action item data base

• Emailed approved agenda and action items updates to all AME IPT attendees

• Traveled and attended AME IPT meetings

• Capture notes regarding the related decision or resolution

• Generated meeting minutes package

• Posted meeting minutes package on the V-22 Server. North County Transit District

2000-2008 Administrative Assistant III

• Processed and proofread a variety of moderately complex materials, including technical correspondence, forms, reports, numerical tables, charts.

• Produced Monthly Bus Operations Reports;

• Processed Accident Reports; Processed discipline letters.

• Submitted and followed up on work orders.

• Upkeep of six major databases.

• Composed simple correspondence and routine reports as outlined by the manager.

• Reviewed and edited outgoing materials for clarity, correct spelling, punctuation, and grammar.

• Filed and maintained a variety of records, forms, correspondence and other documents.

• Answered phone, screens calls and directs to appropriate sources. Responds to inquiries, complaint or problems by NCTD personnel by telephone or in person. Contacted individuals and/or agencies to resolve problems;

• Performed routine office operations using a copier, fax machine, telephone and various printers.

• Reviewed, sorted and distributes mail and responds to routine correspondence.

• Ordered, maintained and issued office supplies and equipment.

• Gathered information and compiled data.

• Created and distributed Operating Memos, Policy Memos, Detour Memos, and General Memos.

• Prepared agendas or minutes of meetings as required. COMPUTER PROFICIENCY:

• • Microsoft Word, Access, Excel, PowerPoint

• • Intuit QuickBooks, Project

• • Oracle

• • SAP

• GroupWise

• • MRP

CLEARANCE LEVEL:

• Unclassified

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