Data Entry Customer Service
Resume:
Oneka Norton
Ambitious self starter. I am a quick leaner with the patience to deal with any situation. Bastrop, TX 78602
********@*****.***
Authorized to work in the US for any employer
Work Experience
Quality Assurance Supervisor
LSG Skychef - Austin, TX
October 2021 to Present
• Conduct monthly internal audits to ensure compliance with all federal, state, local, and airline regulations
• Provide auditors access to HACCP documentation and provide assistance when needed
• Perform quality checks throughout the CSC to ensure that food, beverages, and airline equipment are to the highest standard.
• Work on special projects for Regional Quality Manager and General Manager
• Counsel employees on GMPs and food safety
• Review HACCP documentation submitted by departments
• Conduct quarterly mock recalls to ensure readiness
• Assist management in implementing any policy changes due to FACS
• Schedule sanitation personnel and an administrative clerk based on the needs of the CSC
• Ensure the cleanliness of the CSC to promote a food safe environment
• Train employees annually on HACCP and allergens
• Implemented an Allergen program at IAH, in accordance with LSG Sky Chefs policy
• Provide support, upon request, to the Austin CSC during audits and day to day operations
• Supervise sanitation department
Tax Examiner
Internal Revenue Service - Austin, TX
October 2020 to October 2021
• Provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries.
• Researching pertinent tax data
• Take corrective actions to close a case, such as adjusting taxpayer's account, recomputing tax liability, and preparing manual refunds
Quality Control Inspector
Robert Half/Sky Chefs - Austin, TX
May 2019 to March 2020
• Monitor and enforce all GMP, quality specifications, and food safety compliance
• Utilize proper PPE and follow OSHA guidelines
• Verify HACCP verification checks are being performed as specified
• Perform product specification analysis based on customer specs and document accordingly
• Perform post-op inspection and corrective action documentation
• Inspect raw material in question
• Additional duties as assigned by QA Management to serve business needs Stock/Inventory Specialist
Sunglass Hut - Short Pump, VA
August 2018 to May 2019
• Check for accuracy of product coming from warehouse
• Correctly price marking of products
• Encourage sales associates organize when not busy Operations Assistant, dispatcher
Caruso Logistics - Richmond, VA
November 2016 to May 2019
• Increasing team efficiency by giving support both operationally and administratively.
• Customer service
• Working closely with the DSD drivers to maintain efficiency on the nighty dispatch process.
• Build and maintain trips in the produce pro system.
• Ability to Multi task and organize ongoing projects, looking for ways to become more efficient in completing tasks.
• Exceptionally organized with documents, procedures and office work area.
• Willingness to perform a variety of jobs as requested.
• Build and maintain daily and weekly spread sheets.
• Inputting worked hours into ADP
• coaching the drivers on the correct use of company operations. Operations Assistant
Robert Half/office team - Glen Allen, VA
October 2015 to November 2016
• Increasing team efficiency by giving support both operationally and administratively.
• Working closely with the DSD drivers to maintain efficiency on the nighty dispatch process.
• Build and maintain trips in the produce pro system.
• Ability to Multi task and organize ongoing projects, looking for ways to become more efficient in completing tasks.
• Exceptionally organized with documents, procedures and office work area.
• Willingness to perform a variety of jobs as requested.
• Build and maintain daily and weekly spread sheets.
• Inputting worked hours into ADP
• coaching the drivers on the correct use of company operations. Office Administrator
Home Paramount - Richmond, VA
December 2013 to October 2016
• General Accounting
• Daily deposits
• Month end reporting
• Tracking employees commissions
• Telephone/Reception
• Bookkeeping
• Greeting office visitors
• Customer Service
• Accounts payable
• Word processing
• Filing & Data Archiving
• Office Equipment Operation
• Problem solving and other duties as assigned
Office Manager/Administrator Assistant
Terminix International - Midlothian, VA
February 2003 to November 2013
• Microsoft Word, Outlook
• Bookkeeping
• Quick books
• General Accounting
• Telephone Reception
• Greeting office visitors,
• Customer service
• Customer service
• Accounts payable,
• Word processing
• Filing & Data Archiving/bookkeeping
• Office Equipment Operation
• Problem solving, Other duties as assigned
Receiving Clerk
Best IC Labs Semiconductor - Oak Hill, TX
August 1995 to May 2000
Check in new microchip lots
Ensured accurate count incoming and outgoing
Kept accurate records for customer accounts
Other duties as assigned
Education
High School Diploma
South Side High School - Fort Wayne, IN
September 1989 to June 1992
Skills
• Human Resources (5 years)
• Excel (10+ years)
• Microsoft office (10+ years)
• Office Management (10+ years)
• Operations Management (3 years)
• Organizational Skills (10+ years)
• Logistics (3 years)
• Leadership Development (10+ years)
• Payroll (10+ years)
• Inventory Management
• Inventory Control
• Trucking dispatch (3 years)
• 10-Key (10+ years)
• Data Entry (10+ years)
• DOT rules (3 years)
• Customer Service
• QA
• Quality Control
• Quality Inspector
• Administrative Experience
• Word Processing
• Bookkeeping
• Office Administration
• Tax Experience
• Microsoft Outlook
• Accounts Payable
• Accounts Receivable
• Time management
• Management
• Windows
• Management
• Supervising experience
• Food service management
• Leadership
• Communication skills
• Kronos
• Google Suite
Certifications and Licenses
Leadership and managment
April 2010 to Present
Driver's License
Certified Food Safety Manager
December 2021 to December 2036
Assessments
Scheduling — Familiar
March 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Familiar
Basic Computer Skills — Proficient
March 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Proficient
Basic Word Processing with Microsoft Word — Proficient March 2019
Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.
Full results: Proficient
Accounting Skills: Bookkeeping — Familiar
October 2019
Calculating and determining the accuracy of financial data. Full results: Familiar
Attention to Detail — Familiar
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Conscientiousness — Expert
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Food Safety — Familiar
November 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Familiar
Customer Focus & Orientation — Expert
November 2019
Responding to customer situations with sensitivity. Full results: Expert
Office Manager — Familiar
December 2019
Scheduling and budgeting
Full results: Familiar
Receptionist — Proficient
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Working with MS Word Documents — Proficient
March 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Proficient
Administrative Support — Familiar
March 2020
Using basic scheduling and organizational skills in an office setting. Full results: Familiar
Scheduling — Familiar
March 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Management & Leadership Skills: Impact & Influence — Highly Proficient April 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Work Style: Conscientiousness — Proficient
July 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Accounting Skills: Bookkeeping — Familiar
October 2019
Calculating and determining the accuracy of financial data. Full results: Familiar
Work Style: Conscientiousness — Expert
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Data Entry: Attention to Detail — Familiar
October 2020
Maintaining data integrity by detecting errors
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I believe I would be a great assist to your company as I am passionate and care about my work performance.
Contact this candidate