TRACY ANDERSON

SKILLS

• Caring Companionship

• Client Education

• Client Requirements

• Problem Identification

• Client Records Management

• Attentive to People

• Compassionate Patient Care

• Resident Redirection

• Emergency Situations

• Status Updates

• Daily Logs

• Independent Thinking

• Spreadsheet Tracking

• Laptop and Tablet Operation

• Staff Mentoring

• Personal Oxygen Delivery

• Developing Client Trust

• Company Guidelines

• Family Member Training

• Schedule Maintenance

• Accurate in Following Orders

• Guest Satisfaction

• Complex Problem-Solving

• Medical Reminders

• Special Dietary Requirements

• Skin Care

Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback. Experienced in health care work knowledgeable about safe patient

ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Diligent care giver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Welcoming clerical professional with experience in healthcare office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, interacting with residents, answering calls and maintaining a cheerful professional environment . Accurate when entering information in [Software] and keeping organized filing systems.

WORK HISTORY

February 2019 to Current

Personal Care Assistant Home Care Hands 24/7 Care At Home, Springfield, MA

Assisted with daily living activities, running errands and household chores.

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Remained alert to problems or health issues of clients and competently responded.

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Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

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Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

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• Transported individuals to events and activities, medical CONTACT

Wales, MA 01081

413-***-****

advnog@r.postjobfree.com

Online Digital Resume

• Walker and Cane Instruction

• Visitor and Customer Relations

• Greeting and Seating Clients

• Call Answering and Routing

• Security Awareness

• Organization and Efficiency

• Telephone Answering

• Visitor Monitoring

• Mail Preparation and Sorting

• Call Transfers

• Operating Telephones

• Office Supplies and Inventory

• Multi-Line Telephone Skills

• Office Equipment Operation

• Lobby Maintenance

• Incoming Call Management

January 2000 to Current

Personal Care Assistant Tempus Unlimited, Wales, United States

May 2017 to September 2017

Houseman/Hotel Housekeeper Clarion Hotel By Choice Hotels, West Springfield, MA

December 2010 to April 2015

Receptionist H&R Block Tax Svc, Holyoke, MA

appointments and shopping trips.

Assisted with daily living activities, running errands and household chores.

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Remained alert to problems or health issues of clients and competently responded.

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Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

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Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

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Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

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Organized and restocked housekeeping carts at end of each shift to prepare for next shift.

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Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.

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Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.

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Reported damages, maintenance problems, safety issues and potential hazards to management.

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Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.

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Gathered dirty laundry in 25 rooms to arrange for pickup to laundromat.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Kept reception area clean and neat to give visitors positive first impression.

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Confirmed appointments, communicated with clients and updated client records.

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Answered central telephone system and directed calls accordingly.

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January 2007 to December 2013

Private Duty House Keeper Private, Wales, MA

• Resolved customer problems and complaints.

• Responded to inquiries from callers seeking information.

• Managed multiple tasks and met time-sensitive deadlines. Provided clerical support to company employees by

copying, faxing and filing documents.

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Corresponded with clients through email, telephone or postal mail.

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Answered phone promptly and directed incoming calls to correct offices.

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Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

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Restocked supplies and placed purchase orders to maintain adequate stock levels.

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Disposed of trash and recyclables each day to avoid waste buildup.

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Used chemicals by following safety protocols and

procedures to avoid burns and injuries.

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Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.

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Maintained a clean and comfortable environment by

vacuuming, cleaning windows and dusting.

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• Dusted picture frames and wall hangings with cloth. Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

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• Adhered to professional house cleaning checklist. Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

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• Waxed and polished wood floors and other woodwork. EDUCATION

March 2022

Certificate Healthcare

On Line Educatiom, Remote

Certificate Of Completion for HIPPA Officer

May 2022

Certificate Healthcare

On Line Certificate Program, Remote

Certificate Of Completion for Caregiver Certification Program June 2013

No Degree Medical Billing & Coding

Sanford Brown University, Cranston, RI

It was a certificate program in Medical Billing & Coding. A 9 month program at Sanford Brown University

June 1985

High School Diploma

Tantasqua Regional Sr High School, Fiskdale, MA

General studies

• Member of Drama Club

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