Taylor Cooper

Los Angeles, CA ***** Tel: [c] 714-***-**** Email: advnnm@r.postjobfree.com

PROFILE

Customer Service professional with 10+ years of experience and demonstrated success in achieving revenue growth by 150%, cutting food cost percentages by 23% and leading cross-functional teams; and still striving for performance improvements. Driven, reliable, self-directed, and open-minded with a proven ability to multitask and perform well in any environment. Loves to hike.

WORK EXPERIENCE

Sales Development Intern

Talend - San Francisco, CA Jan 2023

● Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinars

● Collaborated and completed within an SDR team setting

● Built and refined call scripts; designed email campaigns; created prospecting videos

● Engaged actively in weekly performance reviews and coaching in a team setting with manager Recruiter

Raider Transportation LLC - Remote Sept 2021 - Dec 2022

● Embraced responsibilities of a recruiter, successfully sourcing 120 qualified applications and applying understanding of employment law, staffing metrics and HR related practices to reduce turnover

● Built external and internal networks to find qualified passive candidates

● Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging

● Successfully recorded over 50+ documents with 100% accuracy utilizing keen attention to detail

● Effectively hired the best qualified applicants for open positions Gaming Worker

Blackstone Gaming - Gardena, CA Sept 2017 - Nov 2019

● Managed fast paced action on the table by monitoring pay-outs, calculating game bonus by memory, 100% error-free

● Provided exceptional customer service and a professional gaming experience for hundreds of card room patrons

● Oversaw 10 different dealers pay-outs and card dealing while handling thousands of dollars Taylor Cooper advnnm@r.postjobfree.com

Multi Unit Manager

Panda Express - Greater Los Angeles Area, CA Sept 2011 - Mar 2018

● Earned promotion as the youngest woman to be promoted, in 6 months by putting in the overtime

● Learned how to operate 4 stores

● Trained general management of daily business operations and how to work well as a team

● Lowered Inventory, Food cost, and Waste Management by 23% by executing a new technique

● Resolved complaints and concerns in a effective manner by always making sure to implement the customer is always right

● Learned quickly and exceeded company expectations while obtaining an amazing relationship with hundreds of guests and co-workers

EDUCATION

Sales Development Fellowship

SV Academy - San Francisco, CA Jan 2023

● Selected for a competitive program offered to high-potential individuals preparing for an SDR role in SaaS

● Rigorously trained (300+ hours) and assessed on sales development skills by instructional coaches and industry professionals

● EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization

● SDR workflow: consortium of current sales methodologies; qualifying frameworks (e.g. BANT); communication across email, social, phone, and video touchpoints; generating campaigns to SMB, midmarket, and enterprise accounts

● Tech tools:

Westech College

Medical Assistant Diploma Feb 2012 - Nov 2012

● Overall GPA: 3.9

CERTIFICATES/BADGES

● State of California Casino Gaming license & Gardena Police Department Money Handlers license

● Virtual Assistant Certificate

Taylor Cooper advnnm@r.postjobfree.com

Contact this candidate