Skarlett Arguello

General Manager - HCI Hospitality

Greensboro, NC 27401

advnnj@r.postjobfree.com

+1-336-***-****

• Interviewed, hired, and trained all new direct report managers

• Assess company's needs for meeting monthly goals

• Collaborate with franchises owner to improve sales, efficiency, and marketing

• Delegate tasks to direct reports to assist in training and empowerment

• Oversaw inventory of food, and equipment

• Oversaw preventive maintenance and repairs of food, beverage, and dessert machines

• Interacted with all reports to promote & realize goals, including voice of the customer

• Implemented new policies and procedures to promote teamwork & high team performance

• Ensured employees adhered to procedures via reviews & individual improvement plans

• Educated employees on occupational safety & health standards & safety programs which eliminated or reduced incidents

• Function effectively in representing company via promotions and within the business community, which increased sales by 4%

• Reduced expenses by minimizing waste and customer complaints which increased profits by 15%

• Effectively controlled cost and developed operating budgets

• Determined areas of improvement for cost control and initiated changes

• Improve operational efficiency by reducing customer waiting time by 90 seconds.

• Develop high-level client relationship to grow company base plus 2.9 % of cost

• Managed a team of 15 direct reports with over 70 indirect reports

• Coached, and mentored employees on the management path Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

General Manager

McDonald's - Greensboro, NC

April 1988 to Present

General Manager

HCI Hospitality - Greensboro, NC

October 2016 to October 2017

Education

Management

Hamburger University - Chicago, IL

2003

Technological Institute

1988 to 1993

Skills

• food cost (10+ years)

• Team Management (10+ years)

• Profit & Loss (10+ years)

• Payroll (10+ years)

• Inventory Control (10+ years)

• Strategic Planning (10+ years)

• Leadership (10+ years)

• Management (10+ years)

• Recruiting (10+ years)

• Labor Cost Analysis

• Budgeting

Languages

• Spanish - Expert

Additional Information

Skills

Controlling PNL's, food cost, building a Team, increasing guest count, mystery shop scores, build profit to the bottom line.

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