Skarlett Arguello
General Manager - HCI Hospitality
Greensboro, NC 27401
******@*****.***
• Interviewed, hired, and trained all new direct report managers
• Assess company's needs for meeting monthly goals
• Collaborate with franchises owner to improve sales, efficiency, and marketing
• Delegate tasks to direct reports to assist in training and empowerment
• Oversaw inventory of food, and equipment
• Oversaw preventive maintenance and repairs of food, beverage, and dessert machines
• Interacted with all reports to promote & realize goals, including voice of the customer
• Implemented new policies and procedures to promote teamwork & high team performance
• Ensured employees adhered to procedures via reviews & individual improvement plans
• Educated employees on occupational safety & health standards & safety programs which eliminated or reduced incidents
• Function effectively in representing company via promotions and within the business community, which increased sales by 4%
• Reduced expenses by minimizing waste and customer complaints which increased profits by 15%
• Effectively controlled cost and developed operating budgets
• Determined areas of improvement for cost control and initiated changes
• Improve operational efficiency by reducing customer waiting time by 90 seconds.
• Develop high-level client relationship to grow company base plus 2.9 % of cost
• Managed a team of 15 direct reports with over 70 indirect reports
• Coached, and mentored employees on the management path Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
McDonald's - Greensboro, NC
April 1988 to Present
General Manager
HCI Hospitality - Greensboro, NC
October 2016 to October 2017
Education
Management
Hamburger University - Chicago, IL
2003
Technological Institute
1988 to 1993
Skills
• food cost (10+ years)
• Team Management (10+ years)
• Profit & Loss (10+ years)
• Payroll (10+ years)
• Inventory Control (10+ years)
• Strategic Planning (10+ years)
• Leadership (10+ years)
• Management (10+ years)
• Recruiting (10+ years)
• Labor Cost Analysis
• Budgeting
Languages
• Spanish - Expert
Additional Information
Skills
Controlling PNL's, food cost, building a Team, increasing guest count, mystery shop scores, build profit to the bottom line.