Customer Service Operations Manager

GERALD STEELE

SUMMARY OF QUALIFICATIONS

• Drives with compliance, route checks and great customer service

• Detail oriented with organizational and time management skills

• Ability to train and lead in field operations, customer service, and retention

• Excellent prospecting, negotiation, and closing skills. Strategic thinking and analyzing data

• Computer- Microsoft Office Suite, Sales Force, Zoho PROFESSIONAL EXPERIENCE

Driver; Fixed Route and Delivery

Gift Chimp 08/2017 – 06/2022

• Delivered product shipments to clients locally in Las Vegas and Boulder City

• Worked in the warehouse to verify orders, update order count, and manage logs

• Operated Box Truck, lifting up to 1O0lbs., push/pull up to 300lbs., using four-wheel dolly

• Utilized device for routing and tracking when on road

• Completed delivery reports with customer

Field Operations Manager

Del Accerro Investment Group 03/2005– 07/2017

• Oversaw the initial appraisal process and site survey to make sure the property was a good investment

• Oversaw teams for various phases of project management; appraisal, maintenance, referb, and property management

• Submitted and managed all work order requests, to internal departments and 3rd party vendors

• Managed, supported, and developed field operation teams for multiple areas in U.S

• Manage compliance of projects within standards of city regulations, company policies, and client standards EDUCATION

Los Angeles Valley College

A.A in Business Management

Las Vegas, NV 89131 725-***-**** *****************@*****.***

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