Service Representative Data Entry

Location:

Texas

Salary:

$13.00/hour

Posted:

March 02, 2023

Contact this candidate

Resume:

ATHENA HENDRIX

******.*******@*****.***

********8398

Career Objectives

People Person with over ten years of experience in customer services, complaint

resolution, customer retention, money handling, and small staff supervision, with

supportive/up-sales, full office duties, and intake screening, currently seeking a full- or part-time, remote, or hybrid position. Currently adapting to prosthetic leg, so am seeking position with not a lot of walking and being able to add more walking as time allows me to get better at it, again.

Summary of Qualifications

Counter Sales and Service

Word Processing and Spreadsheet Software:

MS Word, MS Excel, Open Office(versions of MS Word and Excel)

Hotel/Motel Software:

Inn-Sure, Opera

Browsers:

Internet Explorer, Mozilla Firefox, Google Chrome

Communication Applications:

Yahoo, Outlook, Gmail, MSN, Hotmail, Messenger systems,

Office Equipment:

10-Key by touch

Multi-line PBX phone systems, PC,

Credit Card and Point of Sale Programs and Equipment, Fax/Scan/Copier

Supervision of and Assist General Manager in Training of Staff:

up to fifteen members as Team Leader.

Cash/ Other Payment Handling and Intake with auditing/resolution/reconciliation

Work History:

May 2021 – Current

At home –

On a mission of healing. In May, I broke my ankle, with a series of events, I underwent an amputation in October 2021. I am looking for work, with a ‘light duty’ or ‘minimal movement in or around a congestion of persons’ position, working from home, for me, can serve not only your company, but, myself, as well.

January 2022 – April 2022

Customer Service Representative (CSP)

H&R Block

Reception and intake point for tax preparation customers, answer phones, answer questions and customer inquiries, set appointments, other various office tasks with minimum movement from desk area. Part-time.

July 24, 2015 – September 2021

Journey Home Advocate (CSR)

Presbyterian Night Shelter of Tarrant County

Reception and intake data entry for new clients, customer relations and main focal point for visitors to building and current clientele of building, answer and transfer incoming calls as needed to correct phone extensions, liaison between clientele and case management team members, assist clientele and possible new clientele with local information for resources and/or other places to obtain assistance, when needed, other office duties as needed (phone, fax, copy, print, word, excel, windows-based computer, directions, etc) reception-level/ daily operation of family shelter, assisting up to 40 families with children at any given time.

At Home Mother

Dec 2009 - Jul 2015

Self Employed - Due to relocation of family and major family reconstruction/ mental health repair for children, I became a full-time at-home single parent. I completely left the workforce and focused on my children, occasionally helping other families with their children in the form of child care, for income.

Pizza Hut

May 08, 2008 - Dec 30, 2009

- Tulsa, Oklahoma

Driver/ Shift Leader

Took customer orders; prepared and stocked food areas to be able to make

the orders.

Delivered customer orders when scheduled as a Delivery Driver.

Supervise staff shifts as scheduled as Shift Leader, daily store audit and

inventory, other paperwork as needed. Assisted in weekly inventory and stock

ordering, customer and cash handling, bank deposits when needed.

Other various duties to insure restaurant operated smoothly, as required.

Motel 6

Oct 18, 1999 - Dec 30, 2007

- Tulsa, Oklahoma

Desk Clerk/Guest Services Agent

Registered guests to their respective rooms.

Distributed room keys/cards, reserved, assigned, delegated special room

assignments per requests/needs.

Processed credit card and cash payments. Performed daily shift auditing and

other various office duties as needed.

Maintained a 6-line PBX phone system, with intra-departmental

communications via telephone and/or two-way radio as needed, between

customers and management department-heads, outside visitor to guest and

inner departmental communication and visitors or vendors.