Service Delivery Facilities Manager

Strategic and performance-focused professional with over 22 years of experience in Facilities service delivery; combined with solid expertise in process improvement, policy implementation, Safety and security design; coaching and leading staff mentorship, hiring and development

Adept at executing innovative plans to improve workflow, complemented with hands-on, lead-by-example work ethic that fosters a culture of teamwork, shared mission, and dedication and excellence; proficient at developing and implementing strategies and procedures to enhance operational efficiency.

AREAS OF EXPERTISE

Emergency Management Team Leadership Process Improvement Project Coordination Vendor Management Physical Security Coordination Regulation Compliance Capital Planning: Facilities Life-Cycle cost analysis Project Research Service Oriented Leadership Space and Use Planning End User Experience Site Inspections/Audits Turn-Around and Start-Up Operations

PROFESSIONAL EXPERIENCE

Tanzle, Inc. 9/2022 – 11/2022

Director of Facilities (30% laid off in November 2022)

• Manage Facilities Services, Engineering, Project Management, Executive Support and Administrative Services

• Address process issues and implement refinements as necessary to enhance FM’s level of service and client satisfaction.

• Policy implementation and refinement: Safety and Security, Wildland fire policy

• Oversee, supervise hiring and training of support staff to ensure the successful operation of the FM team.

• Develop and establish Department and individual OKR’s achieving cross departmental alignment

• Vendor contract renewals – all building supplier relationship and negotiations

• Completed Building lease negotiation for new 8 year term along with landlord agreement on several building upgrade projects at landlords expense

Upwork 4/2022-9/2022

Director of Facilities/Lead (Maternity coverage)

Support the companies Workplace Experience team in San Francisco and Chicago, maintaining team collaboration systems, leading the Workplace team in projects and initiatives, guiding the real estate functions. Help to negotiate early termination of Chicago lease.

Workboard 7/2021-4/2022

Sr. Facilities Manager (15% laid off in April 2022)

Led the building and infrastructure post pandemic/covid RTO efforts of this small but mighty Start-up in Redwood City. In charge of the redesign of the space look and feel. Realignment of the Facilities budget and forecast and managing the office expansion project. OSHA compliance and physical inspections

Delivered 1M plan for new building in Redwood City

Provided significant guidance on Federal, State and Local regulations in the Post Covid office

Secured 1st office in Germany to support international business

Several renegotiated vendor supplier contracts

Successful sub-lease of excess unused property

CBRE - Nvidia 12/2017-7/2021

Workplace Experience Manager

Management of Nvidia’s East Campus, over 1.5MSF of property. Management of all soft service providers: Landscaping, Custodial, Vending, Event Services, Pest Control, Waste Stream Programs and Reception Services

Lead EHS in achieving the ISO 14001 Environmental audit requirements – helping to achieve 80% diversion

Lead events manager for over 200 events at the new headquarters (2 directs)

Implemented joint and single audit process at the new headquarters

Created the imbedded FM concept to speed resolution deployment

Provide leadership to the MAC (3 directs) and Reception teams (3 directs)

Colliers International – Texas Instruments 6/2017 – 12/2017

Western Region Facilities Coordinator

Oversight of the 11 Western region offices, all Facilities soft and hard services

Service delivery gaps and customer relations issues and turned around the service delivery of the 11 building Western Region portfolio of Texas Instruments leased sites

Negotiated the bring down and closing of a large lab in Sunnyvale saving TI ~$80,000 in costs

Quick determination of facilities service delivery gaps and plan implementation to turn around perceptions

Financial Engines

Senior Manager of Workplace Services 12/2010 – 6/2017

Head of all Facilities functions for the multi-tenant Buildings in Sunnyvale, Boston, Phoenix and Kansas

Areas of influence: Leadership Safety Security Coach/Mentor/Lead all Facilities functions Building Services Maintenance Operations Coaching Project Management Moves/Adds/Changes Vending and Building Services Facilities Procedure and Policy Writing Capital Project: Renovations and Construction GC/Architect Company Interface 6 Direct reports – Local and field locations

Career Highlights:

Authored, published and implemented the Company’s Emergency Response Manual from concept to final product

Developed a resource deployment model that resolved open ticket issues with improved time to close by 48% and resultant higher customer satisfaction

Implemented the company’s first equipment life-cycle process – Control and Maintenance

Project Managed the 300 people move from Palo Alto to Sunnyvale – coalescing resources from Real Estate, Construction, Movers and Architects – spent countless overtime hours rallying the teams; prepping for the move; closed the space in Palo Alto and secured the entire Letter of Credit and the return $550,000

Attained 5 LEED points for the company which resulted in achieving the USGBC’s LEED Gold status (a Lease requirement); countless hours of research and program development

EDUCATION AND CERTIFICATIONS

FMP (Facilities Management Professional Certification 2013 IFMA

Harvard Manage Mentor® Leadership development – 60 career Development Units

Bachelor of Science with Concentration in Organizational Management

Bethany University (Scotts Valley, CA) Earned 99 Semester units toward a Bachelor of Science degree (through 07)

Continued Development/Training: Sarbanes Oxley OSHA Compliance training ISpace (Space Planning) Adult CPR/AED/First Aid Certification Stanford BAT (Post Disaster Building Assessment) SCERT (Stanford Community Emergency Response Team) Former Forest Firefighter CDF (Lead) Building Assessment Team OSHA 10 Hour General Industry 10/2017

TECHNICAL SKILLS

Google suite Outlook Visio Adobe, Checkpoint (Pinnacle and Threshold) Hirsch – Velocity - NetVu Ispace Observer (security) CS Gold Visio 2010 Adobe Contribute Service Insight 7 JDE Jira Slack Coupa Workboard & Gtmhub (OKR’s) Trello AMAG Symmetry Niagara platform (BMS)

Contact this candidate