Sales Associate Customer Service. Office Manager
Resume:
MELISSA CHRISTIANSEN
**.****************@*****.***
SUMMARY
Top performing Sales Associate with nine years Office Administration experience. Having a reputation for exceeding performance benchmarks. Leadership skills that align teams and strengthen loyalty through exceptional customer service. Organized and dedicated to providing world class customer service and producing strong team leaders. Highly motivated to bring my creativity and knowledge to influence an organization to strive to become the best.
HIGHLIGHTS
Grant Work Persuasive Communication Multi – Tasker Detail Oriented Identify and Resolve Issues Coordination/Leadership Mentor Training Support Ensure Compliance
Collaborating Research and Development Understand Contracts ACCOMPLISHMENTS:
*Closed 80% new accounts averaging over $100,000 in revenue
*Ranked as a top performer, averaging 24% above sales quota each month
*Ability to efficiently allocate cognitive resources to achieve thoroughness and accuracy when accomplishing tasks
*Honored with Directors Coin of Excellence for courage and displaying exceptional integrity EXPERIENCE:
UTAH STATE UNIVERSITY VETERANS RESOURCE OFFICE-Logan, Utah / OfficeManager/Peer Mentor Coordinator/Vital Program Director
● Served as a resource manager for Service Members, Veteran's, and their Families (SMVF) utilizing GI Bill benefits to attend the University.
● Organized Coordinate and Directed Vital (Veterans Integration To Academic Leadership) Program to insure Service Members transitioned from active duty to academic goal orientated career path.
● Supervised work study and tutor program.
● Screened and referred Students to counseling and ongoing treatment for readjustment, stress, anger, depression, anxiety, and sleep problems.
● Researched and devoted to instill coping strategies for classroom difficulties -- attention, concentration, restlessness.
● Assist with enrollment and care and benefits as a School Certifying Official. (SCO Certified)
● Obtained help and resources from within the VA, Vocational Rehabilitation Services and Cache Valley Veterans Association.
● Maintained Office administration. Scheduled meetings. Answered multi phone lines. Mahoney Masonry-South Jordan, Utah / Office Manager
• Develop operational standards and procedures for the work unit or department
• Establish work procedures or schedules to organize the daily work of administrative staff
• Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence
• Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll
• Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment need Community Involvements
● Guest speaker at BRAG (Bear River Association of Governments) Board meeting: Research and experience for the need of case management along with continued care to be incorporated in the requirements of housing assistance programs to end chronic homelessness.
● 2019 CEO Program Director; Researched the funding and federal regulation to obtain a Community Block Grant, Olenen Walker, H.O.M.E, HUD, and other Federal funds to complement the relocation of the Salt Lake Homeless Shelter
● Member of the National Alliance to End Homelessness with studies in the Criminalization of the Homeless.
● Work with the Veterans Affairs, Homeless Outreach, Community Development and Fathers Matter program to address the need for development. Primary focus on mental health, substance abuse and trauma related recidivism barri
EDUCATION
Salt Lake Community College GPA 3.75 Draper, Utah Valedictorian within Honors
Associates of Applied Science: Business Management Coursework in: Finance, Accounting, Blueprints, Building Construction, Construction Management Life experience of research and development with exercised expertise surrounding sensitive topics with solutions and resources to achieve self reliance to escape poverty. Leadership and Peer Mentor Certified.
School Certifying Official.
FERPA
Leadership through VITAL {Veterans Integration to Academic Leadership} Stronger Together Course
Defensive Driving Certified, Food Handlers Permit, Tips Certified {Alcohol and Tobacco}
Contact this candidate