Customer Service

Rachel Gonzales

Austin, TX ***** 512-***-**** *********************@*****.***

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS

Customer Expectations Management

Status Meeting

Team Leadership

MS Word

MS Exel

MS Outlook

Sharepoint

Connect

SmartWebs

Quickbooks

Square

WORK HISTORY

ARCHITECTURAL SERVICES COORDINATOR 06/2022 to CURRENT

Firstservice Residential Austin, TX

Review of architectural plans and provide general coordination on architectural submissions.

Customer service, incoming visitors, telephone calls, email, and other correspondence in a timely and courteous manner.

Act as an intermediary with owners/residents and vendors. and staff to assist in prompt responses to questions or problems. Consistently tracks the standard operating procedures for review procedures.

Utilizes electronic filing systems and Connect to maintain accurate resident records.

Review new home and modification plans, including but not limited to, review of current governing documents with submitted plans and partnering with Manager on proposals for new rules and/or regulations.

Preparing check requests and owner reimbursements and submitting them to manager for approval.

Provides administrative support to the Management team including but not limited to maintaining outlook calendars and contact lists, expense reports and reimbursements; mileage reporting, checking voicemails, etc.

SECRETARY/BOOKKEEPER 12/2014 to 02/2022

The High Road On Dawson Austin

As a secretary/bookkeeper, i was responsible for keeping track of the inventory.

This included tracking inventory that was going out and in of the bar and kitchen.

I was responsible for the daily and monthly accounting including making sure deposits were made.

This included reconciling the daily logs and monitoring inventory.

I documented the starting daily logs and monitored inventory.

I documented the starting daily bank till and monitor overages and shortages, documenting mistakes as they occurred.

I was responsible for paying the bills including electrical, cable, employees, and vendors.

I logged and tracked membership, which included sending out notices for renewals or past due fees and advising of membership fee for pool access.

I continued to bartend as needed and trained newly hired employees.

Responsible for the taxes for the liquor, workforce taxes, secretary of state taxes.

BARTENDER 10/2010 to 02/2022

The High Road On Dawson Austin, TX

As a bartender, I used my customer service skills to greet and serve customers in a friendly manner.

I served customers alcohol(including mixing ingredients to prepare cocktails) or non- alcohol drinks.

I demonstrated the ability to keep the bar organized, stocked and clean.

I monitored the inventory of the liquors and supplies.

I monitored and tracked liquor and supplies that needed to be restocked.

I monitored the cash registers and processed payment transactions (cash and credit card) for drinks and food.

I trained new employees.

PARALEGAL 12/2009 to 04/2016

Martinez Law Firm Austin

I was the initial point of contact for clients and visitors to the law firm. Used my customer service skills and greeted clients while maintaining a professional and friendly attitude. I provided receptionist duties including answering a multi-line phone system, transferring and/or taking messages for the firm. I provided administrative support for the legal terms, including researching, and entering data into the database. When assisting clients, I provided clear guideance that is easy to understand

EDUCATION

05/1974

Wm. B. Travis, Austin, TX

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