STEPHANA

NEPIUS

advnkh@r.postjobfree.com

407-***-****

Orlando, FL 32808

SKILLS

Performance Tracking and Evaluations

Administration and Reporting

Technical Proficiency

Job Assignments

EDUCATION

INSTITUE DES HAUTES ETUDES COMMERCIALE ET ECONOMIQ

PETION VILLE HAITI • 01/2020

Associate of Science: Business Administration

CENTRE UNIVERSITAIRE MANAGEMENT ET DE PRODUCTIVITE

PETION VILLE HA7ITI • 09/2015

Associate of Science: Accounting And Business Management

GRAHAN

PETION VILLE HAITI • 04/2013

Associate of Science: Accounting And Business Management

MARKETING CONSULTING GROUP

PETION VILLE HAITI • 03/2013

Associate of Science: Banking And Financial Support Services

MARKETING CONSULTING GROUP

PETION VILLE HAITI • 03/2013

Associate of Science: Banking And Financial Support Services

INSTITUTION ST JOSEPH

PETION VILLE HAITI • 06/2008

High School Diploma

PROFESSIONAL SUMMARY

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

WORK HISTORY

MI CASA - Supervisor

Orlando, FL • 06/2022 - 08/2022

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Evaluated employee performance and coached and trained to improve weak areas.

Maintained compliance with company policies, objectives and communication goals.

Set overall vision and provided team leadership.

Worked with management team to implement proper division of responsibilities.

Monitored workflow to improve employee time management and increase productivity.

AVANTI INTERNATIONAL - Room Inspector

Orlando, FL • 01/2022 - 08/2022

Collaborated with various team members to meet guests' requests.

Trained housekeeping staff on cleaning protocols.

Reviewed guest room toiletries, amenities and furnishings as part of quality check.

Inspected guest rooms for compliance with cleanliness standards.

Maintained records in property management system for room inspections.

Communicated repair needs to maintenance staff.

Trained and mentored all new personnel to maximize quality of service and performance.

Directed team of 15 personnel in busy hotel with 200 rooms

GRANDE VISTA - Room Inspector

Orlando, FL • 06/2021 - 12/2021

Collaborated with various team members to meet guests' requests.

Trained housekeeping staff on cleaning protocols.

Reviewed guest room toiletries, amenities and furnishings as part of quality check.

Inspected guest rooms for compliance with cleanliness standards.

Communicated repair needs to maintenance staff.

Maintained records in property management system for room inspections.

Placed orders for housekeeping supplies and guest toiletries.

Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week

SUMMER BAY - Housekeeper

Kissimmee, FL • 01/2021 - 05/2021

Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Disposed of trash and recyclables each day to avoid waste buildup.

Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.

Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Burger King - Assistant Manager

Orlando, FL • 01/2019 - 02/2020

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

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