Customer Service Assistant Manager room inspector
Resume:
STEPHANA
NEPIUS
*******@*****.***
Orlando, FL 32808
SKILLS
Performance Tracking and Evaluations
Administration and Reporting
Technical Proficiency
Job Assignments
EDUCATION
INSTITUE DES HAUTES ETUDES COMMERCIALE ET ECONOMIQ
PETION VILLE HAITI • 01/2020
Associate of Science: Business Administration
CENTRE UNIVERSITAIRE MANAGEMENT ET DE PRODUCTIVITE
PETION VILLE HA7ITI • 09/2015
Associate of Science: Accounting And Business Management
GRAHAN
PETION VILLE HAITI • 04/2013
Associate of Science: Accounting And Business Management
MARKETING CONSULTING GROUP
PETION VILLE HAITI • 03/2013
Associate of Science: Banking And Financial Support Services
MARKETING CONSULTING GROUP
PETION VILLE HAITI • 03/2013
Associate of Science: Banking And Financial Support Services
INSTITUTION ST JOSEPH
PETION VILLE HAITI • 06/2008
High School Diploma
PROFESSIONAL SUMMARY
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
WORK HISTORY
MI CASA - Supervisor
Orlando, FL • 06/2022 - 08/2022
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Set overall vision and provided team leadership.
Worked with management team to implement proper division of responsibilities.
Monitored workflow to improve employee time management and increase productivity.
AVANTI INTERNATIONAL - Room Inspector
Orlando, FL • 01/2022 - 08/2022
Collaborated with various team members to meet guests' requests.
Trained housekeeping staff on cleaning protocols.
Reviewed guest room toiletries, amenities and furnishings as part of quality check.
Inspected guest rooms for compliance with cleanliness standards.
Maintained records in property management system for room inspections.
Communicated repair needs to maintenance staff.
Trained and mentored all new personnel to maximize quality of service and performance.
Directed team of 15 personnel in busy hotel with 200 rooms
GRANDE VISTA - Room Inspector
Orlando, FL • 06/2021 - 12/2021
Collaborated with various team members to meet guests' requests.
Trained housekeeping staff on cleaning protocols.
Reviewed guest room toiletries, amenities and furnishings as part of quality check.
Inspected guest rooms for compliance with cleanliness standards.
Communicated repair needs to maintenance staff.
Maintained records in property management system for room inspections.
Placed orders for housekeeping supplies and guest toiletries.
Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week
SUMMER BAY - Housekeeper
Kissimmee, FL • 01/2021 - 05/2021
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Burger King - Assistant Manager
Orlando, FL • 01/2019 - 02/2020
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
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