Document Controller Customer Service

SONOLA, ADENIKE EBUNLOMO

LINKEDIN https://www.linkedin.com/in/ebunlomo-sonola/

https://eportfolio.greatlearning.in/ebunlomo-sonola

+234(0) 802-***-**** +234(0)803-***-**** **********@*****.*** C OUNTRY HEAD RECRUITING/ONBOARDING DIRECTOR

SUMMARY

I am an experienced and results-oriented business consultant with over 15 years work and project experience in data analytics, process management and business intelligence, I am endued with ability to grasp new concepts swiftly and adapt to changing business needs with a strong background in management, communication, customer service, IT, Logistics and Data Analytics. I seek to work in an organization where I can leverage my knowledge and skill to contribute to business growth, where growth, versatility, optimum performance and career development is part of the culture of the company.

EXPERIENCE

OZZONE GROUP LLC (UAE OMAN QATAR KSA BAHRAIN INDIA PAKISTAN BANGLADESH SRILANKA KENYA COUNTRY HEAD (NIGERIA)-EVENTS &CONFERENCES JUNE 2022-Till Date

Act as strategic Partner to Ozzone Group in developing Business Development Strategies

Act as Point of Contact between sales and operational teams for all events

Ensure that all events are organized in line with stipulated budgets and timeframes

Create and manage pricing structures or a variety of events( e.g. day delegates, dinners and conferences to ensure the business remains profitable

Organize meetings and virtual events using cisco WebEx, Zoom, Skype, Microsoft Teams, Google Meet

REGIONAL PARTNER DAKSHAMENTORS, INDIA AND AFRICA OCTOBER 2020- DATE

Driving the development of strategic annual regional and partner level Go-To-Market plans, including strategy, target markets, sales goals, competitive differentiation and programs to increase sell-through

Actively tracking joint sales and pipeline to meet or exceed strategic goals setting and budget

Working with partners to identify opportunities and create demand through lead generation activities and target account selling strategies

Monitoring partner business results, making recommendations for improvements to increase penetration for the strategic partners

Identifying, prospect, and close new partner resellers to expand the regional partner ecosystem and to exceed quarterly and annual revenue quotas

Building long-term relationships with partner decision makers and their customers

Working alongside the professional services team to foster close working alignment with delivery partners where appropriate

design, develop, maintain and troubleshoot websites, ensure a safe and efficient user experience implementing security protocols, modifying programs, creating backups, resolving software problems, updating content

Participate in conference shows and exhibitions. BUSINESS CONSULTANT TASKBENCH INC (INDIA, CANADA & BOTSWANA) JULY 2020- DATE

Deeply understand the provisioning and billing system and associated processes, assisting Sales, Account Management and Finance departments on request while proposing improvements

Lead and follow up on the progress of improvement initiatives

Train end users on Salesforce functionality and facilitate workshops for a variety of users

Analyse sales figures, market research, logistics, or transport data

Come up with solutions to costly business problems

Assess Customer needs and ensure needs are met.

Respond to RFI/RFQ/RFP

Manipulate large data sets and use them to identify trends and reach meaningful conclusions to inform strategic business decisions

Review, analyse and document processes across the company

Provide expertise in data storage structures, data mining, and data cleansing

Translate numbers and facts to inform strategic business decisions

Provide demonstrations, presentations, and consultation for prospect clients.

Monitor R&D/customer Support for technical solutions proposed throughout the sales process.

Follow and share market technological needs and evolution with product managers.

Provides training to customers when needed.

BUSINESS MANAGER AND LEAD BULOXY YTK CONCEPTS FEBRUARY 2018-JULY 2020

Sourcing of Products from major suppliers across Asia

Motion sensor Lightning systems

Solar Panels /Inverters and Dry/Well Cell systems

Solar kits /Solar Lighting System

Solar Street Lights

Energy Saving Lighting systems

Solar Power banks, Mobile accessories

Solar TV (PayASYOUGO)

PROJECT DOCUMENT CONTROLLER EMERSON PROCESS MANAGEMENT JULY 2014- FEB 2018

Distribution of Project Documents (Internal and External)

Co-ordinate and liaise with various departments including Engineering, Production, Quality and Sales teams.

Prepare periodic reports and updates as required regarding project status and communicate with all relevant parties.

Ensure the provision of full, detailed and accurate technical and quality specifications for each project, whilst ensuring adherence to Company ISO procedures.

Ensure the strict control of all relevant documentation, master samples etc.

Manage the Vendor Registration process.

Acquire and retain in depth product information, supplier and customer knowledge.

Develop /Update product catalogue for exhibitions and seminars

Any other reasonable duties which may be required by management from time to time

Uploading of Documents on the SharePoint server using OCM Stellent QA/QC DOCUMENT CONTROLLER (DATABASE ADMIN) ARIOSH LIMITED JAN 2013- JUNE 2014

Assists Project team members in retrieving drawings and all technical data related to Upstream Nigeria's project. Enters and updates technical and non-technical data into the EDMS, Hard Copy Documentation Centre, Master Database Index, Intranet and the Retention Centre.

Support the Project Management Team by providing Information Management controls on all transmitted and distributed technical data and responsible for inputting and managing Documents into the EDMS database.

Generate all Information Technical reports and carry out all scanning of documents and index the data into EDMS Database.

Preparation of on-going weekly reports, prepare pre-drafts of Information Process Workflows, minutes of meetings and interface with customers(clients) to address issues, clarifications and deliver the products in a timely fashion

Assists in retrieving drawings and documents (electronic and hardcopy versions) From Database

Document Retrieval, Storage, Retention and Archiving.

Verifies document numbering complies with project document numbering specification CUSTOMER RELATIONSHIP/BUSINESS DEVELOPMENT MANAGER DAAD INTL LIMITED 2006- 2012

Gathers customer and Company historical data to build predictive tools that calculate the potential return on investment for potential customers

Assists the sales department in developing strategies for prospective clients that have been designated sales targets

Assists in the development and promotion of appropriate pricing strategies

Employs a thorough understanding of customers, competitors, and market conditions to identify and leverage opportunities in concert with sales representatives

Build and optimize forecasting models that will help predicting the sales evolution and revenue forecast that will feed both senior management dashboard and reporting

To help with monitoring as accurately as possible the evolution of the company’s portfolio and revenue

Responsible for gaining more understanding on the business performance and traffic of new services, unit price trends. Such understanding is fundamental to support product management in identifying the most attractive business priorities and in articulating their business cases

EDUCATION

POST GRADUATE CERTIFICATE PROGRAM, DATA SCIENCE/BUSINESS ANALYTICS GREAT LEARNING, UNIVERSITY OF TEXAS

BACHELORS OF SCIENCE, ENGINEERING PHYSICS OBAFEMI AWOLOWO UNIVERSITY,ILE IFE OTHER /PROJECT EXPERIENCE

Greenlife Herbal Network, China Nigeria (Alternative Health Chinese Herbal Therapy

Pharmaceuticals) Product Rollout Coordinator February 2018-Till Date Spirit of the Game Foundation (Global NGO)-West Africa Recruiting/On Boarding Director –The Impactful Women’s Network (TIWN) (Volunteering)-July 2022-Till Date MULTILINKS TELECOMMUNICATIONS NIGERIA LIMITED CUSTOMER SERVICE /MARKETING EXECUTIVE 2004-2005

CAPITAL CITY SECONDARY SCHOOL, AWKA (NYSC) PHYSICS/INTEGRATED SCIENCE TEACHER 2003-2004

SUPERCARD NIGERIA LIMITED (SUBSIDIARY OF CHAMS NIGERIA LIMITED) (SOFTWARE SUPPORT STAFF)-TECHNICAL SEPTEMBER 2002-AUGUST 2003 (10 MONTHS) PENSION VERIFICATION EXERCISE (PENCOM PROJECT) – NORTHERN REGION (BAUCHI, GOMBE, JOS AND ABUJA)

PIPELINES AND PRODUCTS MARKETING COMPANY (PPMC) EJIGBO DEPOT (SUBSIDIARY OF NNPC) SKILLS

Planning and Leadership

Negotiation & Conflict Management

Crisis Management

Excellent communication, writing and presentation and interpersonal skills

Excellent information gathering analysis

Good knowledge of Microsoft office (Word, Excel, Access, PowerPoint, Outlook)

Proven track record in Document Management functions.

Proficient in Electronic Document Management Systems

ISO standards

Canva, Plotagon tools

Knowledge of Oracle Sales CRM Tools

SAP EDMS

E-learning tools and content Management

MS SharePoint

Knowledge of main international discipline codes and regulations

Data Analysis

Python, Jupyter Notebook, NumPy &Pandas

Tableau

SQL

2D and 3D Modeling Activities

Website Management/ Administration

PROFESSIONAL QUALIFICATIONS

Institute of Safety Professionals of Nigeria(NISP)/ISPON

(General Health Safety and Environment (GHSE) /HSE Competency Level 3(Supervisory)

EC-Council University USA -Certified E-Business Professional in Customer Relationship Management

Oracle 9i Certified Professional DBA (OCP DBA)

Oracle 9i Database Certified Associate

Alliance Francaise A1/A2/B1/B2 French Speaking, Reading and writing REFERENCES

Available on request

Contact this candidate