Customer Service Bus Operator

Tiffany boyton

***** *. ********* ******,************,pa.19139 484-***-****

**************@*****.***

Objective

To advance my career within the Public Service Sector by securing a challenging and responsible position in an administrative position where training and experience will have valuable application.

Summary

My experience and solid customer service work history makes me an ideal candidate for advancement within your organization. I have approximately 20 years in all areas of customer service. I’m continuously aware that I’m engaged in a public service and I dedicate myself to serving the public. I place safety and courtesy above all else. I project a positive image and exercise patience and self-control and consider all influencing factors when interacting with the general public.

Experience

2020 to Present

SEPTA

Philadelphia, Pa.

Train Operator

Responsibilities are to provide safe and courtesy service while operating a rail vehicle and adhere to and comply with all rules, regulations and procedures pertaining to my craft. Monitoring all air pressure gauges and reporting any abnormalities. Leave terminals or designated destination on schedule and maintain schedule en route and reporting any delays. Observance of all operating signals, signs and traffic control devices. Regulating the speed of the vehicle to prevent injury to persons, damage to property or collision.

2012 to 2020

SEPTA

Philadelphia, Pa.

Bus/Trolley Operator

Responsibilities were to provide safe and courtesy service while operating city buses for the regional transportation authority. Responsibilities include pre-tripping vehicles before operation. Monitoring all gauges and reporting any abnormalities. Leave terminals or designated destination on schedule and maintain schedule en route and reporting any delays. Observance of all operating signals, signs and traffic control devices. Regulating the speed of the vehicle by applying defensive driving techniques to prevent injury to persons, damage to property or collision.

2012 to

FIRST TRANSIT

Philadelphia, Pa.

Bus Operator

Responsibilities were to transport employees to and from international airport parking lot.

Customer Service

2008 – 2012 University of Pennsylvania of Transportation Philadelphia, Pa.

Driver

Responsible for transporting students, faculty, and staff to various destinations

2003-2011 Path Inc., Philadelphia, Pa.

Residential Counselor

Responsible for monitoring mental health consumers in a group housing facilit

Assist with daily living functioning such as preparation of daily, medication and activities

Perform crisis management and first aid

Responsible for progress and medication notes

2001-2003 Misty Harbor, Resource Human Development Philadelphia, Pa.

Residential Advisor

Responsible for monitoring consumers, assisting with daily living

Food preparation, progress reports, medications,

Crisis management and suicide prevention

2000-2001 Eckerd Drugs Philadelphia, Pa.

Customer Service

Receive cash and credit payments from customers

Stock and replenish products on shelves

Maintain inventory

2011 ALL-STATE CAREER, Lester, Pa.

Graduate Truck Driver

May 2003 Berean Institute, Philadelphia, Pa.

Graduate Secretarial Science

June 2001 John Bartram High Philadelphia, Pa.

Graduate

Skills/Certifications/Licenses

●Microsoft Excel, Microsoft Word, Microsoft Office

●Operating systems include Windows, Mac, Apple etc.

●Software/Applications include MS Office, Internet Explorer, Outlook Express, etc

●CDL… Class B/A

●Rail Certification

●Communication with diverse populations

●Ability to problem solve during tense or difficult situations

REFERENCES

References are available on request.

Contact this candidate