Service Representative Customer
Resume:
Tozaria J. Mitchell
Covington, GA *****
*****************@*****.***
Dedicated customer service professional with 5 years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Conduent
August 2019 to Present
• Attention to detail.
• Ability to multi-task.
• Basic math.
• Clear communication.
• Computer knowledge.
• Conflict resolution.
• Data entry.
• Effective listening.
Cashier/Customer Service
Burlington Stores - Conyers, GA
January 2020 to January 2021
Crew Member
McDonald's - Decatur, GA
July 2016 to December 2019
• Process Payments. Service crew members process cash, check, and credit card payments using cash registers and digital systems.
• Interact with Customers. ...
• Use Selling Techniques. ...
• Clean. ...
• Maintain Stock. ...
• Greet Customers. ...
• Fill Food Orders. ...
• Serve Food.
Customer Service Representative
Apple
July 2018 to August 2019
Customer Service
• Above average ability to achieve goals.
• Ensuring that the customer has the best experience possible.
• An eye for opportunities to improve service.
• Experience of working in a contact and sales center.
• Ability to work under the pressure of high standards and strict deadlines.
• Explaining things in a clear manner.
• Ability to navigate the internet and search for information.
• High standard of accuracy in all written and verbal communication.
• Superb client retention skills.
Cashier
Subway, Decatur, SC - Conyers, GA
July 2016 to March 2018
Good motivator and Effective time-management skills and also a Good listener and last but not less People person..
• Process Payments. Service crew members process cash, check, and credit card payments using cash registers and digital systems.
• Interact with Customers. ...
• Use Selling Techniques. ...
• Clean. ...
• Maintain Stock. ...
• Greet Customers. ...
• Fill Food Orders. ...
• Serve Food.
Education
Associate in Human services
Limestone College
January 2020 to Present
High school or equivalent
Salem High School - Conyers, GA
June 2016 to August 2019
Skills
• Customer service
• Greet
• Vouchers
• Pos
• Pos systems
• Credit cards
• Credit
• Optical
• Food Prep
• Fast Food
• Food Service
• Cashiering
• Cash Handling
• Food Safety
• Excel (2 years)
• Food Handling
• Busser
• Kitchen Experience
• Cooking
• Serving Experience
• Microsoft Windows Server
• Microsoft Windows
• Network Administration
• DNS
• VoIP
• VMWare
• Active Directory
• Microsoft Exchange
• Network Support
• Operating Systems
• PowerShell
• VPN
• LAN
• Help Desk
• DHCP
• Leadership
• Retail sales
• Financial analysis
• Customer support
Certifications and Licenses
Microsoft Certified Professional (MCP)
January 2019 to Present
Additional Information
Communication
Receive payment by cash, check, credit cards, vouchers, or POS systems
automatic debits.
Customer Service
Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping oors and emptying trash cans.
Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Contact this candidate