Tozaria J. Mitchell

Covington, GA *****

advni4@r.postjobfree.com

+1-470-***-****

Dedicated customer service professional with 5 years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Conduent

August 2019 to Present

• Attention to detail.

• Ability to multi-task.

• Basic math.

• Clear communication.

• Computer knowledge.

• Conflict resolution.

• Data entry.

• Effective listening.

Cashier/Customer Service

Burlington Stores - Conyers, GA

January 2020 to January 2021

Crew Member

McDonald's - Decatur, GA

July 2016 to December 2019

• Process Payments. Service crew members process cash, check, and credit card payments using cash registers and digital systems.

• Interact with Customers. ...

• Use Selling Techniques. ...

• Clean. ...

• Maintain Stock. ...

• Greet Customers. ...

• Fill Food Orders. ...

• Serve Food.

Customer Service Representative

Apple

July 2018 to August 2019

Customer Service

• Above average ability to achieve goals.

• Ensuring that the customer has the best experience possible.

• An eye for opportunities to improve service.

• Experience of working in a contact and sales center.

• Ability to work under the pressure of high standards and strict deadlines.

• Explaining things in a clear manner.

• Ability to navigate the internet and search for information.

• High standard of accuracy in all written and verbal communication.

• Superb client retention skills.

Cashier

Subway, Decatur, SC - Conyers, GA

July 2016 to March 2018

Good motivator and Effective time-management skills and also a Good listener and last but not less People person..

• Process Payments. Service crew members process cash, check, and credit card payments using cash registers and digital systems.

• Interact with Customers. ...

• Use Selling Techniques. ...

• Clean. ...

• Maintain Stock. ...

• Greet Customers. ...

• Fill Food Orders. ...

• Serve Food.

Education

Associate in Human services

Limestone College

January 2020 to Present

High school or equivalent

Salem High School - Conyers, GA

June 2016 to August 2019

Skills

• Customer service

• Greet

• Vouchers

• Pos

• Pos systems

• Credit cards

• Credit

• Optical

• Food Prep

• Fast Food

• Food Service

• Cashiering

• Cash Handling

• Food Safety

• Excel (2 years)

• Food Handling

• Busser

• Kitchen Experience

• Cooking

• Serving Experience

• Microsoft Windows Server

• Microsoft Windows

• Network Administration

• DNS

• VoIP

• VMWare

• Active Directory

• Microsoft Exchange

• Network Support

• Operating Systems

• PowerShell

• VPN

• LAN

• Help Desk

• DHCP

• Leadership

• Retail sales

• Financial analysis

• Customer support

Certifications and Licenses

Microsoft Certified Professional (MCP)

January 2019 to Present

Additional Information

Communication

Receive payment by cash, check, credit cards, vouchers, or POS systems

automatic debits.

Customer Service

Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping oors and emptying trash cans.

Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Contact this candidate