Front Desk Data Entry
Resume:
Suzette Brydges
Unit #**02
Atlanta GA 30346
HYPERLINK "mailto:************@*****.***" ************@*****.*** Objective:
Seeking a position within the Plastic Surgery and Aesthetic Med Spa Industry utilizing my Knowledge, successful experience, and personality. Professional
Strengths:
• Excellent interpersonal and communications skills
• Exceptional Leadership, disciplined, well organized and excellent oral/written communication
• Superb time management ability and excellent attendance record
• Detail oriented self-starter capable of multitasking, problem solving and flexible team player able to take orders or take charge
• Reconcile patients accounts and collect past due balances
• Dedicated and friendly outgoing individual striving to surpass expectations
• Resourceful and reliable under pressure without sacrificing service level
• Maintained 4.75 average in Strive for Five Surveys
• Savvy salesperson able to explain educated procedures and inform patients on services while maintaining a business partnership with clients and patients
• Generated over 2 million a month in Injectable and Med Spa sales Technical Skills:
• Experienced in Inched, Inform & Enhance, Appointment Plus/Day Smart Appointments, Klara, Mirror Systems for photo documentation, Nextgen EMR/EHR Netsch EMR, Allscripts, Sales Force, Epic 2015 medical program and Doctor Connect
• Experienced in Microsoft Office, Word, Excel, Power Point, Adobe Acrobat and Internet savvy
• Expert in ALLE/Brilliant Distinctions & Aspire Rewards program
• Insurance Verification, Authorizations, and Pre-certs
• Handled Multi Line Switchboard
Professional Experience:
March 2018-Present- The Swan Center for Plastics Surgery Alpharetta, GA Front Office & Surgery Coordinator
• Greet and check in and outpatients for 7 providers
• Print schedules, Pull and Prep charts for the next day and ensure optimal daily flow by coordinating with providers as workday evolves to maintain schedule
• Collect and posted all transactions including surgery and spa depositing
• Settle out end of the day reports and maintained spreadsheets to make sure we balance and take all bank deposits
• Answer and field incoming calls and transfer to correct department
• Scheduling established and new patients appointments such as consultations, post-ops, injectable and spa procedures, along with surgeries and in-office procedures
• Prepared patient quotes for all providers surgeries including Injectables and spa procedures and follow up with patients to get schedule
• Prepared all patient surgery and in-office procedure consent forms
• Reviewed procedure consent forms and called in pre-op and post-op prescriptions Promoted to Front Office Lead Manager
• Supervise and oversee all the duties performed by all employees of the front office, assuring all essential tasks are completed before the end of day and be their support system
• Work close with the medical staff and OR on notifying the front office of any changes
• Approve Payroll and PTO requests
• Manage and Order all Office supplies for each department, check equipment daily and check mail
• Assist and helped the Office Practice Manager with tasks
• Billed out Surgical and Spa procedures for 7 providers
• Responsible for daily monitoring all service levels provided by employee to fellow employees and quest making sure we provide great customer service and experience
• Reconciled patient accounts and collected on outstanding balances October 2016- February 21, 2018 - Atlanta Institute for Facial Aesthetics Surgery Atlanta, GA Front Office/ Surgical Coordinator & Medical Assistant
• Check in and check out. Field, answer, and direct incoming calls
• Scheduling established and new patients’ appointments, as well as all surgeries and in-office procedures
• Preformed Insurance verification, Pre-certs & Authorizations
• Prepared patient quotes for cosmetic surgery or in-office procedures and follow up to get schedule
• Prepared all patient surgery and in-office procedure consents
• Ensure optimal daily flow by coordinating with providers as workday evolves to maintain schedule
• Scanning all important patient documents into EMR systems
• Complete end of the day spreadsheets, bank deposits, take copays, patient balances, surgery deposits, and close office
• Manage business office Inventory and equipment by checking to determine level
• Assisted in rooming patients, getting before and after pictures, Vectra pictures, holding pressure for injectable treatments, obtaining vitals and assisting in office procedures, as well as patient follow up care January 2013- October 2018 -WellStar Medical Group- Northside ENT Atlanta, GA Front Office Lead Manager
• Check in and check out. Field, answer and direct incoming calls as well as scheduling established and new patients’ appointments for 8 doctors with over 400 visits daily
• Ensure optimal daily flow by coordinating with providers as workday evolves to maintain schedule
• Scanning all important patient documents into EMR systems
• Complete end of the day spreadsheets, bank deposit, and close office
• Take copays, patient balances and surgery deposits as well as collection duties
• Manage business office inventory and equipment by checking to determine level
• Assisted in rooming patients
January 2012- May 2012- Atlanta Dermatology Associates Atlanta, GA (As a Temporary) Front Office/Front Desk Coordinator
• Check in and check out. Field, answer and direct incoming calls as well as scheduling established and new patients’ appointments
(including Botox, Fillers and Chemical peels)
• Schedule surgery for MOHS procedures for four doctor offices with over 200 patient visits daily.
• Ensure optimal daily flow by coordinating with providers as workday evolves to maintain schedule
• Take copays, surgery deposits as well as collection duties.
• Complete end of the day spreadsheets, bank deposit, and close office
• Manage business office inventory and equipment by checking to determine level April 2010-August 2010- Northwest Oral & Maxillofacial Surgery Marietta, GA Front Office/Front Desk Coordinator (As a Temporary)
• Check in and check out. Welcome patients and visitors by greeting in person or via phone
• Maintain, Clean and stock the reception area
• Schedule appointments for new and existing patients, provider time and treatment room use.
• Obtain revenue by taking payments, updating financial records, maintaining patient accounts and performing end of the day balance spreadsheets
2008-2010 WellStar Physicians Group Acworth, GA
Front Office/Front Desk Coordinator
• Check in and check out. Welcome patients and visitors by greeting in person or via phone
• Collecting balances, co-pays and closing end of the day
• Schedule appointments for new or existing patients, provider time and treatment room use.
• Filing patients’ charts, creating new charts, faxing, maintaining patient accounts
• Abstracting and scanning
(Second Job)
2004-2013 Waitress - Hooters of America Hiram & Kennesaw, GA 2006-2011 Waitress - Longhorns Steak House Hiram, GA 2015- 2019 Cocktail Waitress - Three Sheets Sandy Springs Atlanta, GA Education:
Genesee Community College, Batavia, NY
ASA, Business Administration
CPR Certified
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