Management, Customer Service, Assembly Technician

Customer service specialist

Hardworking – personable – leader – team driven

Looking to bring my all into the housing development industry. Eager to give buyers the best experience and reward them with their dream home in a pristine community, and the next chapter of their lives.

Work History

LAM Research Tualatin, OR

Assembly Technician

April 2022- Current

Leadership: Brought new employees on-board and showed them the manufacturing process. Guided them through their WBT’s and their 5 week on-the-floor training.

Work Ethic: Continued to learn and take any opportunity presented to me to continue growth within the company.

Time Management: Showed efficiency when working solo on a tool and gained more progress than most other techs. Organized, dedicated and lead by example when under time crunches.

Peloton Portland, OR

tread field specialist

July 2020- April 2022

●Leadership: Taught new employees the procedure for building, assembling, and delivering treads/bikes. As well as practicing safety protocols. Helped resolve issues by showing them how to access the Standard Operating Procedure.

●Assembler - Assembled all products to be delivery-ready in the warehouse. Tested the products and metrics before they went out for delivery to make sure they are functioning properly. Faulty products were placed in a bay with detailed tags.

●Customer Satisfaction - Delivered product to customer’s home and desired location. Assembled product in home, followed by a tutorial and overview of the tread/bike. Went over all safety measures and precautions, and ended with an on-screen presentation of the classes and instructors. Offered the member a brief survey to partake in after the delivery was complete.

Buffalo Wild Wings Tualatin, OR

Manager

May 2016 - July 2020

●Restaurant Manager: Overlooked restaurant responsibilities. Created team tasks for each department to keep team members busy during downtime. Calculated food & beverage cost, inventory, sales, and profits. Conducted interviews for future Kitchen and CGR Employees as that was my expertise. Reduced turnover rate of kitchen staff as they are the hardest to keep. Flexibility allowed me to help in all departments.

●Server/Bartender: Excelled in customer service and satisfaction. Gained regulars because of my attentiveness and warm personality.

●CGR: Touched tables and greeted all customers. Offered assistance when necessary to other servers that may have needed a hand.

●Cook: Completed orders in a timely manner; maintained a clean and safe work area. Prep and closing procedures were always complete, followed by a checklist of detailed notes.

The Office pub & bbq Tualatin, OR

manager

May 2015 - May 2016

●Small Business Management: Independently operated all roles of the restaurant. Connected with local distributors and vendors for food/beverage products. Wrote employee schedules and guided new hires through the training process. Safety and sanitation were the forefront of responsibilities.

●Additional Proficiency -

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Education

Fort Vancouver High School

2009-2013: GPA 3.95

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