Customer Service Showroom Manager
Resume:
RATHISH
CHANDRAN
M A L L M A N A G E R – R E T A I L D I V I S I O N
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Sreeragam Nettoor P.O.
Ernakulam Kerala
682040 India
PERSONAL DETAILS
Date of birth
04.03.1981
Marital status
Married
Nationality
Indian
Visa status
Employment - Oman
DRIVING LICENSE
Indian Driving License
SKILLS
Visual Merchandising
Payroll & Scheduling
Problem Solver
Project Management
Time Management
ABOUT ME
18 years core experience in retail industry and Open Market in which 8 years in GCC
(Oman & Kuwait). Motivated professional with strength in supervising employees and promoting optimal customer service. Simultaneously gained respect from staff and management through effective communication and liaison. WORK EXPERIENCE
MALL MANAGER – RETAIL DIVISION
Grand Hypermarket / Kuwait/Sep 2018 – Present
Develop and implement the Sales & Service Plan for the Store to meet business objectives. Handling staff strength of 120 members in daily operations with a store size of 4000 Sq. Mt. Ensure that Visual Merchandising is of the required quality and all fixtures are in working condition at all times.
Plan and implement Operations procedures in the store to deliver the desired level of consumer satisfaction.
Inventory management to ensure availability of relevant merchandise and services Review sales performance of store over period of time as well as in comparison to pre-defined competition set
Impart training to store staff and equip them with the skills to understand and fulfill consumer needs.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability REGIONAL MANAGER
Lanmark Shops India Pvt. Ltd. / Kochi/Nov 2014 - Aug 2018 Develop and implement the Sales & Service Plan for 85 Store to meet business objectives. To develop Franchisee counters on a regular basis. Review sales performance of store with area managers over period of time Target fixation & forecasting at category and sub category SKU level. Assist in planning & execution of micro marketing activities at ground level Ensure that Visual Merchandising is of the required quality and all fixtures are in working condition at all times.
Ensure timely flow of information to facilitate reviews reporting and initiation of action. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability SECTION INCHARGE
Lulu International Shopping Mall / Kochi/Mar 2013 - Oct 2014 Handled staff strength of 48 members in daily operations with a store size of 2500 Sq. Mt. Develop and implement the Sales & Service Plan for the Store to meet business objectives. Ensure that Visual Merchandising is of the required quality and all fixtures are in working condition at all times.
Plan and implement Operations procedures in the store to deliver the desired level of consumer satisfaction.
Ensure timely flow of information to facilitate reviews reporting and initiation of action. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs
LANGUAGES
English
Hindi
Arabic
Malayalam
HOBBIES
Photography
Cooking
Listening Music
PASSPORT DETAILS
N 9556382
DOI - 08.04.2016
DOE - 07.04.2026
Cochin - India
SHOWROOM MANAGER
Univercell Telecommunication Pvt. Ltd. / Kochi/Feb 2012 - Feb 2013 Handled staff strength of 12 members in daily operations in the store. Develop and implement the Sales & Service Plan for the Store to meet business objectives. Plan and implement Operations procedures in the store to deliver the desired level of consumer satisfaction.
Review sales performance of store over period of time as well as in comparison to pre-defined competition set
OUT LET INCHARGE
Khimji Ramdas LLC (Retail Division) / Muscat/Apr 2003 - May 2011 Handled staff strength of 36 members in daily operations with a store size of 1500 Sq. Mt. Develop and implement the Sales & Service Plan for the Store to meet business objectives. Plan and implement Operations procedures in the store to deliver the desired level of consumer satisfaction.
Review sales performance of store over period of time as well as in comparison to pre-defined competition set
Impart training to store staff and equip them with the skills to understand and fulfill consumer needs.
EDUCATION
Diploma
INDIAN INSTITUTE OF MANAGEMENT STUDIES / Kochi / 2002 Diploma in Hotel management specialized in customer relationship. High school
KENDIYA VIDHYALAYA / Kochi / 1999
All India Senior School Certificate Examination
COURSES
Diploma in Computer Applications
New Computer Center / Jun 2002
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