Objective

Develop and grow both as a professional and in the work environment. Share my knowledge and skills to achieve satisfactory performance both personally and for the company. Able to run in a position efficiently.

summary

Knowledgable food service worker with strong background as Food & Beverage Manager for hotel establishments. Highly organized and efficient in managing all customer’s needs. Committed to maximizing satisfaction and promoting loyalty with top-notch service.

Hardworking skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid back ground in food and beverage service field, with Twenty-Two (22) years or more of experience. Talented team member with years of experience in Customer Service and in the Hospitality Industry. Able to handle high volume work over long shifts without losing focus or skills. Ready for new position offering opportunity to support team and customer needs.

skills

-Team Player -Motivation to individual and team achievement

-Fast Learner -Excellent Interpersonal Relationships

-Ability to work under pressure - Ability to perform multiple tasks

-Need minimum supervision -Knowledge in Micros, Symphony, Kronos, Word & Power

-Customer Service Oriented Point

-Fully Bilingual -Highly motivated, Organized, Dynamic, Responsible

-Ability to solve problems

Experience

Server

Cheesecake Factory, Queens Boulevard 06/2021 to Present

-Pleasantly greeted and welcomed customers to establishment prior to taking food order

-Meet up selling objectives by frequently suggesting upgrades and related menu items such as drinks and desserts.

-Processed customer payments quickly and returned exact change and receipts.

-Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.

-Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability.

Store Driver 02 /2021 to 05/2021

Advance Auto Parts- Middle Village N.Y.

-Deliver parts to commercial accounts (Mechanics)

-Assist customer

-Cashier

Food & Beverage Outlet Manager 10/2003 to 06/2020

Intercontinental San Juan Hotel- Carolina P.R.

-Resolve customer concerns and relayed relevant information to supervisor.

-Monitored Inventory and promptly reported items that needed to be reordered.

-Communicated efficiently with customers to answer questions and make recommendations.

-Upheld food safety standards always.

-Maintained order and cleanliness of work areas in conformance with health codes.

-Verified compliance with all sanitation and safety requirement.

-Supervise more than 25 employees.

-Revise payroll on a weekly basis.

-Keep tardiness & absenteeism records up to date.

-Nominated Manager of the Quarter in December 2017.

CASHIER, ORDERTAKER, HOSTESS, SERVER, LEAD SERVER

San Juan Grand Hotel/ Intercontinental San Juan Hotel

-Carefully reviewed prepared items against customer orders to verify accuracy prior to delivery.

-Meet up selling objectives by frequently suggesting upgrades and related menu items such as drinks and desserts.

-Processed customer payments quickly and returned exact change and receipts.

-Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.

-Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability.

-Received Food & Beverage Orders from guest via telephone and accurately relayed orders to service attendants.

-Worked closely with front-end staff to assist customers.

-Completed daily recovery tasks to keep areas cleaned and neat for maximum efficiency.

-Pleasantly greeted and welcomed customers to establishment prior to taking food order.

-Maintained high productivity by efficiently processing cash, credit cards, and debit & voucher program payments for customers.

-Trained new employees in cashiering procedures, offering assistance in resolving issues.

01/1998 to 05/2003

Education

Liceo Hispanoamericano-Bayamón P. R

05/1993

High School Diploma

rEFERENCE

aVAILABLE UPON REQUEST

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