Service Representative Customer

Remedios I. Armenta

**** ******* ***, ****** ** *1331/Phone: 818-***-**** / e-mail: ******************@*****.***

Summary of qualifications

■Exceptional Customer Service and critical thinking skills.

■Experienced in handling managerial positions effectively, monitoring performance and safety of subordinate staff.

■Experienced in aligning employees' performance with corporate goals. Raise customer satisfaction and reduce cost. Proven ability to build strong and efficient work teams.

■Proven ability to effectively handle fast-paced working environments with positive results. Capable to prioritize and improve processes if it is needed.

■Cooperative and flexible team player; equally effective working independently.

■Bilingual (Spanish-English). Proficient in written and spoken Spanish and English.

■Offer common sense, ability to take initiative, quality orientation and the ability to see a job through.

■Extremely hardworking, dedicated, and eager to learn.

■Efficient in Microsoft Office, PowerPoint, Word, Excel, as well as Reynolds & Reynolds and PeachTree Software, Compliance etc.

■Familiarity with OSHA standards.

Work experience

October 2021 – Present UniFirst Pacoima, CA

Route Service Representative

■Service customers in a professional manner using effective communication skills and resolving customer issues.

■Attend daily account collections with Route Service Manager and assist with Account Receivable collections.

■Support the Service Department by helping Route Service Representatives with loading and unloading trucks, delivering and picking up customer products, maintaining vehicle safety, and covering assigned routes when needed.

■Collaborate closely with location management team to provide the best customer service and product programs.

■Negotiate customer contract renewals.

■Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction.

■Load garments and additional facility service products onto trucks in preparation for route deliveries.

April 2018 - September 2021 Alliance Inspection Management Long Beach, CA

Auto Damage Field Manager

■ Promptly inspect assigned off lease vehicles according to customer guidelines and

accurately make repair and replace decisions. (Honda, VW, Chrysler Capital)

■ Responsible for accurately inspecting damaged vehicles, estimating damage cost per vehicle and determining whether vehicle is structural damage or not.

■ Drive assigned company vehicle to various locations (Dealers, Homes, Auctions and Offices) to perform quality vehicle inspections.

■ Image all Normal Wear and Use, as well, as all Excessive Wear and Use found throughout the inspection.

■ Proactively provide customers with information regarding their vehicle’s cost of repair estimate and explains claims/repair process as well as provide extraordinary customer service to all parties involved in the claims process

■ Required to work under any weather circumstances (Rain, Snow, Sunny, ect.) otherwise life threatening.

■ Self supervised positions were only required to report to the regional manager if an incident occurred where you are involved.

February 2016 – March 2018 Glendale Infiniti Sage Auto group. Glendale, CA

Lot Attendant Supervisor/Inventory Coordinator

■In charge of 10 sales and service porters (including weekly schedules, electronic time cards, paid time off, etc).

■Train, support, and monitor new and existing associates to ensure that standards are met as well as achieving goals.

■Manage and control inventory of new and used vehicles. Upload company’s website with available vehicles.

■Weekly perform a physical scan on every single vehicle in-stock and make reports of vehicles received and vehicles sold weekly.

■Ensure customer satisfaction which includes promptly customer assistance, appropriate vehicle cleaning/detailing and computer set up.

■Monitor subordinate staff performance and quality of work.

■Appropriately maintain and organize the showroom to create a pleasant environment for potential buyers.

■Stay in compliance with safety standards and all Human Resources subjects with employees.

■Always ensure the Customer Service Index remains above average.

■Inspect new cars as they arrive accordingly and get them ready for front line sale.

Education

2009-2012 James Monroe High School North Hills, CA

High School Diploma

training

2015 Detailing Training Oxnard, CA

●Received through BMW of North America

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