Service Representative Administrative Officer
Resume:
Ayomide Adeyeye
Linguist
Experienced linguist and communications professional with a strong background in language analysis and cross-cultural communication. Skilled at developing and delivering language learning materials and methods, and at helping businesses and organizations to effectively communicate with diverse audiences.
Contact
Address
Raleigh, NC, 27606
Phone
********@****.***
Skills
Leadership experience
Outstanding communication
Computer proficiency
Problem-solving ability
Collaboration talent
Critical thinking
Work History
2022-08 - Current
Teaching Assistant
North Carolina State University, Raleigh, North Carolina
Assisted teachers with classroom management, grading and commenting on drafts and homeworks.
Tutored students on specified demands of different writing methods and situations in and outside academic settings.
Created lesson materials, visuals and digital presentations to supplement lesson plans.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
2021-09 - 2022-07
Customer Service Representative
Access Bank Plc, Ibadan, Oyo, Nigeria
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Recommended products to customers, thoroughly explaining details.
Delivered excellent customer service, resulting in consistent 91% customer satisfaction rating.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
2020-10 - 2021-08
Communications Consultant
DAVIDHOOD MEDIA, Ibadan, Oyo, Nigeria
Conducted training sessions for new employees on company policies and procedures, resulting in15% increase in retention rates.
Improved clients' social media followers and engagement by 100% during the first month of engagement by creating content strategy and managing all social media channels.
Updated company media platforms to align with changing internal goals and external variables.
Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
2019-10 - 2020-07
Administrative Officer
Defence Health Maintenance Limited, Abuja, FCT, Nigeria
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Created presentations to inform, motivate and persuade internal and external audiences.
Scheduled office meetings and client appointments for staff teams.
Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Executed record filing system to improve document organization and management.
Education
2022-08 - Current
Master of Arts: English (Linguistics)
North Carolina State University - Raleigh, NC
2015-03 - 2019-06
Bachelor of Arts: Linguistics And Languages
Adekunle Ajasin University, Akungba- Akoko - Ondo, Nigeria
2009-09 - 2014-07
High School Diploma
Saint Anne's Comprehensive College - Ibadan, Nigeria
Accomplishments
Created an efficient customer grievance system to manage customer complaints and resolve disputes in a timely manner which improved customer satisfaction by 30% in just 2 months.
Awarded for my meritorious service as the Vice President, Department of Linguistics and Languages, Adekunle Ajasin University, Akungba Akoko, Ondo State (2018-2019)
Completed B.A. Project on Vowel Harmony of Iigau Speech Form (2019).
Wrote a project on the FI Visa interview of international students coming to study in the US (2022).
Researched the use of Nigerian-Pidgin English among the Yorubas (2022).
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