Desktop Support Engineer

DAVID NGIGE

**** * **** **** **, APT **-*** FEDERAL WAY, WA 98003

253-***-**** advngh@r.postjobfree.com

PROFESSIONAL SUMMARY

Desktop Support Engineer skilled in TCP/IP protocols, LAN/WAN Technology, DNS Servers, Database development, SQL, XML, and GUI Applications. Hands-on skills include laptop/desktop hardware repairs, upgrades, and maintenance, printer support, cable standards and testing, wireless integration and subnetting, and IP addressing. Strong organizational abilities combined with excellent interpersonal, communications, and fundamental research capabilities. PROFESSIONAL EXPERIENCE

DESKTOP SUPPORT ENGINEER Bothell, WA 2014 - PRESENT Philips Healthcare

· Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Determine the best solution based on the issue and details provided by customers

· Provide accurate information on IT products and services

· Identify and suggest possible improvements as well as procedures

· Troubleshoot desktop virus and malware issues

· Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications

· Assist the users with any logged IT related incident

· Take ownership of issues by carrying out problems analysis to implement temporary or permanent fixes with the aim of restoring service to customers

· Support LANS, WANS network segments internet and intranet systems FIELD SERVICE TECHNICIAN: Seattle, WA 2012 – 2014

· Installed, configured and modified hardware as well as software

· Serviced ticketing kiosks, printers, scanners, routers, modems, laptop and desktops

· Troubleshoot and diagnose equipment malfunctions

· Assess software, hardware and network troubleshooting issues to ensure that all technology is functioning at full capabilities; hardwares include Lenovo laptops and desktops as well as Macs and laptops

· Supports including networks, workstations, peripherals, security, time clocks and phone systems

EDUCATION

Masters in Business Administration Specialization in Entrepreneurship April 2022 Colorado Technical University Colorado Springs, Co

· Major: Entrepreneurship

· Relevant Coursework Completed: Leadership and Ethical Decision-making, Applied Managerial Marketing

· Relevant Coursework to be Completed: Applied Managerial Finance, Strategic Human Capital Management, Strategic Management in Dynamic Environments, Applied Managerial Economics, Applied Managerial Accounting, Applied Managerial Decision-Making, Entrepreneurship & Intrapreneurship: Skills for Success, Entrepreneurial Strategy, Planning and Leadership, Entrepreneurial Business Planning Capstone, Integrated Marketing for Entrepreneurs

· Term Hours Attended: 44

Bachelor of Science in Information Technology May 2020 Colorado Technical University Colorado Springs, Co

· Major: Specialization in Software Analysis and Development

· Relevant Coursework: Object Oriented Application development with Java, Introduction to Web Systems and media using HTMl and CSS, Data Structure and Implementation, E-commerce Development using ASP.NET and C#, Introduction to Operating Systems, Human\Computer Interface and Interactions, Discovering Information Technology, Survey of Calculus, Fundamentals Systems and Networking, Introduction to Java Programming 1 and 2, Introduction to Project Management, Systems Analysis, Design and Integration,

· Term Hours Attended: 310

Associate of Applied Science in Network Systems Administration May 2014 ITT Technical Institute Seattle, WA

· Major: Network Systems Administration

· Relevant Coursework: Computer Structure and Logic, Client Server Network I & II, Physical Networking, Linux Networking, IP Networking, Email & Web Services, Introduction to Programming

TECHNICAL PROFICIENCIES

· Firewalls

· Java

· C#

· Python

· Powershell

· Network Infrastructure

· SQL

· TCP/IP Protocols

· Fedora

· Microsoft Exchange Server

· Linux

· Ubuntu

· Database Management

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