Packaging Operator Production Associate

Tommy L. Truesdale Jr.

* ******* **** **., *****, SC 29650

484-***-**** ******@*******.***

QUALIFYING SUMMARY

Thirty years technical expertise acquired through employment as both a field technician and supervisor for the largest cable operator in the United States (Comcast).

Seventeen years supervisory experience overseeing the performance, productivity, and quality of service provided by telecommunications installation/repair teams.

Thorough knowledge of the telecommunications industry including the delivery of exceptional customer service and the development of new products/technologies.

Demonstrated success in creating a strong team environment through the provision of continuous mentoring, coaching, and career development activities.

SKILLS AND ABILITIES

Excellent communication, organizational, and interpersonal skills.

Strong analytical, quantitative, and problem--solving abilities.

Capable of managing multiple assignments/deadlines and responding to changing priorities in a focused and efficient manner.

Competent in the use of Microsoft Office, Watchtower, Lighthouse, Equilibrium, Scout Monitor, Continuity, CSG and Amdocs applications.

Familiar with general accounting, billing, and business procedures.

Knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA), as well as the policies and procedures for CATV installation activities.

PROFESSIONAL ACHIEVEMENTS

Five-time recipient of Comcast’s ACE Award (Awesome Customer Experience) created to honor top-performing technicians, managers and engineers in the Northeast division.

Successfully oversaw several large projects (mandated by the FCC) to convert public facilities (i.e. Berks County Prison and Wernersville State Hospital) from analog to digital formats.

TRAINING AND EDUCATION

Currently pursuing an Associate in Business Management degree from Reading Area Community College with a GPA of 3.65 (Dean’s List). Projected graduation - 2024.

Supervisory Training Module – Comcast Cable (2002- 2018)

(Leadership Principles, Labor Relations Practices, Preventing Workplace Harassment, Effective Communications, Ethics for Managers)

Tommy L. Truesdale Jr.

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PROFESSIONAL WORK HISTORY

PRODUCTION ASSOCIATE I

Rochlin Automotive – Duncan, South Carolina (January 2023 to Present)

Performed general manual labor tasks including operating assembly equipment and perform tasks

PACKAGING OPERATOR I

Pharmaceutical Associates Inc. – Greenville, South Carolina (December 2022 to January 2023)

Prepare tank and hookups for packaging production. Performed line tasks as instructed Record process information in packaging records and logbooks. Clean equipment and workspaces. Familiar with use of read complete batch record. Packaging line equipment. Accountable for accurate packaging of products free from contamination in accordance with FDA cGMP requirements. Setup filler. Correctly document downtime in batch record. Operate material handling equipment. Review completed batch records for accuracy.

ROC SPECIALIST I

Charter Communications - Greer, South Carolina (May 2019 to August 2022)

Member of the Regional Operations Center (ROC) team, serving as the first-line Outside Plant (OSP) Hybrid Fiber Coax (HFC) network surveillance. Responsible for alarm and intake triage, correlation, collection and collation of key information; ticket and/or SRO creation, dispatch, fix agent support and ticket/SRO resolution. Also responsible to ensure effective communication with stakeholders and interested groups, and provides the best possible customer experience while also meeting the needs of both the business and the internal customers.

HFC NETWORK MAINTENANCE SUPERVISOR

Comcast Cable – Lebanon, Pennsylvania (February 2013 to December 2018)

Duties include supervising and coordinating all daily work activities for the Network Maintenance

Technician team. Specifically responsible for setting priorities, establishing procedures, assigning

tasks, checking work performance, and providing training (as needed). Also ensure that high

quality customer- service standards and best practices are maintained. Act as the primary

point-of-contact to resolve customer-driven issues and ensure client satisfaction.

FIELD TECHNICIAN

Time Warner Cable – Columbia, South Carolina (September 2012 – December 2012)

Conducted internet, digital phone and cable installation, troubleshooting, reconnect, and disconnect services to Time Warner customers. Completed associated paperwork (with each assignment) in order to ensure all details of the requested service were recorded in the employee’s account. Also provided informational materials to home/business-based clients about cable products and company policies.

TECHNICAL OPERATIONS SUPERVISOR

Comcast Cable – Reading, Pennsylvania (2002 to 2012)

Responsible for supervising a team of technical field personnel charged with providing installation/maintenance services to the public. Perform all employee relations/development functions including job/equipment training, coordinating work schedules, conducting performance reviews, and implementing conflict resolution practices, as needed. Also act as the primary point-of-contact to resolve customer-driven issues and ensure client satisfaction.

FIELD TECHNICIAN

Comcast Cable – Reading, Pennsylvania (1989 to 2002)

Conducted cable installation, troubleshooting, reconnect, and disconnect services to Comcast customers. Completed associated paperwork (with each assignment) in order to ensure all details of the requested service were recorded in the employee’s account. Also provided informational materials to home/business-based clients about cable products and company policies.

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