Customer Support Underwriter
Resume:
TONGANETTA S. PRENTICE
FLOURTOWN, PA 19031
Seasoned Underwriter excited to take the next career step. Offering more than 40 years of expertise in credit, sales and customer support. Comprehensive knowledge of underwriting guidelines and restrictions for Conventional loan programs. Accredited as a DE Underwriter and LAPP. Approved as a VA Automatic Underwriter and SAR Reviewer.
Strong analytical and organizational skills. Reliable, dependable, and dedicated. I work well independently or in a team environment. I have worked as a remote underwriter for the last 3 years as part of a team. Trained on Destiny, H20, H20D operational systems. Excellent interpersonal and communication skills.
SKILLS
*Analytical FHA
*Underwriting knowledge VA/SAR
*Personable Conventional
*Results-oriented Destiny
*Time management
Proactive team player
WORK HISTORY
Caliber Home Loans/New Rez
Senior Underwriter III/Ft Washington, PA// February 2015 to September 2022
Responsible for the complete underwriting and final approval and/or denial of Conventional, FHA and VA loans sold to FNMA/FHLMC. Accredited as a DE Underwriter and approved for VA Automatic status and SAR reviewer. Loan is reviewed per scoring and agency guidelines. Credit is reviewed for payment history and ability to handle debt. Inquiries are addressed to make sure there is no additional debt. Income is analyzed for continuance and stability. Assets are checked not only for funds to close but for a pattern of savings, any irregular deposits and NSF checks that might indicate financial issues. Appraisals are reviewed to make sure it is safe, sound and sanitary. I make sure the value is supported by the comparables provided. That the property conforms to the area and that all required repairs are listed to be completed. Ensure that quality is consistent and meets investor guides.
Bank of America
9/2009 – 1/2015
Sr. DE Underwriter Lean
Responsible to for underwriting all loan types with heavy emphasis on VA and FHA loans. Making sure proper guidelines and procedures are followed, along with completing full detail quality control audit on each loan prior to funding. Working closely with other underwriters and processors in the office training on updates and interpreting government guidelines.
Taylor, Bean & Whitaker
3/2006 – 8/2009
Team Lead/Asst Underwriting Mgr
Manage 20 underwriters and underwriting assistants. Responsible to direct and coordinate the underwriting of Conventional, FHA and VA loans and appraisals. Set goals and priorities for my underwriters to maximize results. The goals were for turn around time and for quality. The object is to get the work done as quickly as possible without any sacrifice of quality. Evaluate and access our success in meeting the company’s goals and the commitments we have made to our customers. Focus on ways to improve the overall business unit.
Gateway Funding Diversified Mortgage Services
1/2003 – 9/2005
Corporate Credit Manager
Enforcing loan approval policy and procedures throughout the company. Assisting underwriters with difficulty in underwriting Expanded-Approve loans, exceptions and other issues as it relates to underwriting. Keeping underwriters and senior processors abreast of FNMA, FHLMC, FHA, VA and Investor changes through conference calls and training. Underwrote all employee loans along with loans that exceeded underwriters loan limits. Concentrated on underwriting manual government loans with low or no credit scores. Worked closely with Quality Control identifying issues that have been levied against the company, in addition worked with Sr. Management to create a Quality Assurance Department. Trained underwriters on underwriting the complexities on 203K loans, and trends in residential lending. Handle all draw administration of renovation loans and escrow holdbacks.
Arlington Capital Mortgage Corporation
1/1997 – 1/2003
Underwriting Manager
Chase Manhattan Mortgage/formerly American Residential Mortgage
10/1987-11/1996
Sr. Underwriting
8/1980- 10/1987 had several processing/underwriting position with 4 other companies
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