Operations Manager Scrum Master
Resume:
Nevia Herndon
Sr. Program/Project Management Manager
Contact
*** ******** ***** ***********, *** Jersey 08046
********@***.*** www.linkedin.com/in/neviaherndon
Profile
Excellence-driven leader with a career track record of propelling organizational growth through the building of highly efficient teams, supportive work environment and strategic decision making resulting in cost savings, increased profitability, enhanced employee experience and empowerment and superior customer satisfaction.
Key Skills
Program/Project Management Cost Account Management Operations Management
Risk Management Quality Management Regulatory Compliance Strategic Planning Problem Solving
Training and Development Leadership Mentoring Team Building Recruitment
Technical Skills
Scrum Master/Agile Methodology Scrum Master Certified ID 868076 Project Management CoA
Microsoft Dynamics 365 Supply Chain Management CoA Finance & Operations Core CoA
Microsoft Office Tools
Power Point Excel Windows
Lean Six Sigma Green Belt Trained Earned Value Management
CAM Certification AS 9100 Process Auditor Workday SAP Outlook Fusion
Experience
May 2016 – February 2022
Leidos Inc • Defense Contractor • Reston, Va.
PMO Program Manager / Support Program Operations
PMO Program and Support Operations Manager for the Department of Defense Afghan CLS Program. A $660 MM International Program missioned to train the Afghan Air Force and local civilian employees to manage their fleet of aircrafts and maintain security. This existed as multiple programs in one, to include; Basic English through to program specific technical English comprehension, Logistics, Procurement, RoR and Aircraft Maintenance.
As Program/Project Management Office Manager, I led a team of five employees; Administrator, Project Managers and IT, as well as coordinated with all manner of Corporate Functional staff members, such as; Finance, International Trade, Security, Procurement, Quality Management, HR, Talent Acquisition, International HR, Business Development, and Corporate IT.
My responsibilities were to oversee and guide the programs within the program. Manage and/or led program projects through all phases of the project management process, Develop and implement program specific policies and procedures, Manage staff recruitment, onboarding and deployment, Manage Subcontractors against their Statement of Work, Facilitated program and project wide meetings, Coordinated and assisted in Cost Account Management activities, Coordinate with proposal team providing program data, historical information, best practices and discriminators, Program risk and quality management, Analyze and provide data to the Executive team via dashboards or slide deck.
All manner of support and coordination with the OCONUS management team, and mentoring and development of the program staff.
November 2011 – May 2016
Lockheed Martin • Defense Contractor • Moorestown, New Jersey
Program Manager / Project Management & Planning Operations Mgr.
2
Refresher Training 2022
EVMS Comprehensive Training CAM EVMS Process Training 1&2 Agile Project Management
Education
Bachelor of Science Economics Drew University Madison, NJ
MBA International Business
Strayer University New Jersey
Secret Clearance
Project Management & Planning Operations Manager supporting the Operations and Maintenance of the Aegis Combat Systems, THAAD Missile Defense System, Ballistic Missile Defense System and the Littoral Combat Ships through Intra- Lockheed Martin Transactions Contracts.
Throughout my career with LM, I’ve managed an increasing number of staff, from 30 up to 65 mixed, skilled labor employees in a dispersed, matrixed organization. I also had the opportunity to stand in as Acting Program Manager for 6 months leading 7 managers with a total of 168 staff members.
My primary responsibility was as Project Manager/Cost Account Manager for the 100+ Intra-LM Transactions Contracts for the associated skilled labor force, and the management, leadership and development of my direct reports. This included working closely with the Aegis Program Team; maintained a business rhythm providing labor cost and schedule reporting via EVMS, managed timely reconciliation of IWTA payments, coordinated employee recruitment, selection and training, performed performance assessments, salary planning, recognition and disciplinary actions, and problem solved issues by removing impediments that hindered employee’s progress.
September 2005 – October 2009
Teknion LLC • Manufacturer of Office Systems & Furniture • Mt. Laurel, N.J. Regional Operations Manager – New York, New England and So. Central USA.
As Regional Operations Manager, I led the operations and service execution of the top selling US territory of 60 dealerships with annual sales of $631MM. Supported and led a multi-disciplined team consisting of Customer Service, Service and Claims, Technical Services, Project Manager and Change Order. Supported a Team of 20 Sales agents for the territory. Managed the team members through the project management process (Initiate, Plan, Execute, Monitor & Control and Close) for each account. Worked fluidly with the Sales team and manufacturing, as the voice of the customer, on design and or changes.
Managed an open, transparent and communicative relationship with each client throughout the process. Sought out opportunities to increase sales.
September 1989 – August 2005
Link Lines, Inc. • Freight Forwarder/N.V.O.C.C. • Lincoln Park, N.J.
Vice President
As Vice President, I managed a team of 7-10 direct reports in the preparations, processing and submission of export paperwork for International Air Freight and Ocean Freight, full container loads and less than container loads. I managed all aspects of operations including staffing, training, sales promotion, marketing and profit & loss. Negotiated airline and ocean carrier contractual rates, Coordinated with US Customs, Chamber of Commerce, various Embassies, Banking institutions and trucking/rail lines. Led staff in warehouse management, inventory control system, coordination of container loadings, scheduling, and delivery. Assisted clients with banking documents to include, Letters of Credit, Sight Drafts, Certificates of Origin and Commercial Invoices. Managed the supply chain and nurtured client relationships.
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