Processing Specialist Postal Service
Resume:
Tracy Wilson
Worker's Compensation
Sunbury, OH *3074
**************@*****.***
Work Experience
Occupational Health Claims Processing Specialist
United States Postal Service - Lawrenceville, GA
August 2015 to Present
• As a Occupational Health Claims Processing Specialist, I was responsible for the intake and processing of all injury claims submitted in the employee compensation web portal. I received the initial notification of the claim from the injured employee or the supervisor. Worked closely with the supervisor on how to pay the employee, what forms to provide and where to send the employee for medical treatment if necessary. I also assisted with finding Modified Limit Duty work for their employees when appropriate. The goal was to return the injured employee back to work in a Full Duty capacity as soon as possible. I also reviewed the newly submitted claims to determine if the claim should be challenged and/or controverted based on managements comments, details of the accident and the medical documentation provided. I assured the OSHA recordability was accurately reflected for Safety reporting purposes. I processed all CA-7's
(Claim for Compensation) for employees who are requesting compensation from OWCP for time-loss from work. I communicated daily with the injured employees to assist them with the claim process as well as answer any questions they may have. Also communicated with the US Dept of Labor to discuss new and established injury claims on a daily basis.
Learning Developement and Diversity Specialist
United States Postal Service - Duluth, GA
January 2011 to August 2015
I was responsible for assisting with the Atlanta City Academy operations for city letter carriers which included providing the necessary course materials required for training. I assisted with making sure newly hired city carriers completed a 4 day training class prior to reporting to their various assigned work locations. I planned an help to schedule city Facilitators at the two training academies is Atlanta. I also assisted with conducting Maintenance Selection System panel interviews. I reviewed EMPS to ensure qualifications and scheduled interviews. I assisted with facilitating the 3 day W2USPS orientations in the Atlanta district and confirmed that career conversion training was completed. Assisted with organizing the Career Development Conference and other events associated with Learning Development and Diversity.
Sales and Service Associate
United States Postal Service - Canal Winchester, OH October 2006 to January 2011
As a Sales and Service associate I sold postage stamps, post cards, migratory bird stamps, money orders and a variety of retail products. Accepted and delivered customers packages, certified/registered mail, collected postage-due and fees, when applicable issued necessary receipts and delivered hold and/or vacation mail to customers. Issued and cashed foreign and domestic money orders. Rented post office boxes, received rental payments, conducted reference checks, and completed required forms. Provided information to customers concerning postal regulations, mailing restrictions, rates, and other matters involving postal transactions. Performed other duties, as assigned, such as, collecting mail from various drop locations; labeling and sorting out mail for dispatch; opening and sorting of mail to carrier cases for delivery. Also performed miscellaneous office clerical duties, accounting, and other administration of the office. Accepted, reviewed and processed US Passport applications submitted by customers. Also took passport photo for customers if needed. I was responsible for submitting all completed applications along with any supporting documents to the US Department of State daily. Education
High school diploma
East High School - Columbus, OH
August 1979 to June 1982
Skills
• Filing
• Clerical experience
• Organizational skills
• Workers' compensation law
• Medical records
• Medical terminology
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