Auto Parts Customer Service

TANYA KEMP

● General Manager ● Sales Specialist ● Human Resources

Bethlehem, GA 30620

C: 770-***-****

*********@*****.***

An experienced and dedicated retail general manager with more than 10 years’ experience in inventory control, customer relations, HR, and sales. Well-rounded and motivated professional with an entrepreneurial spirit striving to contribute a tireless work ethic and a proven business acumen for the benefit of a company, in a full-time capacity.

ACCOMPLISHMENTS

Proven track record in increasing customer satisfaction and negative shrink through accurate cycle counts resulting in positive sales of 35% over target.

Returned over $10,000 to Advance’s bottom line by using reverse logistics.

Successful entrepreneur with own start-up company resulted in doubling of client base and employees every two years.

WORK EXPERIENCE General Manager

Advance Auto Parts - Grayson, GA July 2018 to Present

Achieve overall store sales goals and service objectives. Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent. Review and analyze business reports, such as profit and loss statement (P&L)

Manage and grow professional customer relationships/sales, including building and holding team accountable to executing customer action plans.

Perform HR functions of selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members. Ensure execution of all inventory and operational standards. Coach all team members to deliver on customer expectations.

Lead change management, embrace diversity, and foster a respectful environment for both customers and team members.

Provide DIY service including battery installation, testing, wiper install, etc.

Assist District/Region in other functions upon request.

Retail Parts Pro/Keyholder

Advance Auto Parts – Flowery Branch, GA September 2014 to July 2018

Responsible for working with the General Manager to lead store team members and grow the retail business in conformity with the company’s strategies and core values.

Assists in managing inventory and the appearance of Parts Department

Completes all required training materials, attends all scheduled company meetings, and meets or exceeds all assigned sales goals or quotas

Utilizes a strong knowledge of automotive systems, categories of merchandise, warranties, and Company Policies to make recommendations and suggestions to customers to gain their confidence and business

Performs other assigned store duties that include, but are not limited to, stocking, cleaning, sales, customer service, cashiering, truck loading/unloading, delivering, and inventory management.

Receiving Associate

Home Depot RDC – Braselton, GA October 2010 to November 2012

Selected products for specific routes according to pick sheets.

Unloaded, picked, staged, and loaded products for shipping using forklift and/or hand truck.

Reported inventory balances and cycle counts in both ERP and WMS systems.

Received and reviewed incoming shipments against purchase orders for accuracy.

Evaluated and reconfigured systems to support customer service and operational goals.

Owner

TK Clean –Hoschton, GA August 2005 to September 2014

Cleaned residential, commercial, and construction homes and offices.

Built business from ground up.

Exceptional customer service resulted in rapid growth.

Experienced in planning, scheduling, and time management.

Experienced in bookkeeping and tax requirements.

EDUCATION/TRAINING/CERTIFICATION

Automotive Service Certificate (ASE Ready)

Advance Auto Parts - Lawrenceville, GA

Other Training:

Sales & Service

Professional Operations

Store Operations

Store Management

Inventory Control

Injury Claims Management

Code of Ethics

Safety

Fair & Respectful Workplace

Customer Experience

Distance Learning

Spanish I

Private class (ongoing)

Forklift and Hand Truck Trained

SKILLS

●Word ●Excel ●PowerPoint ●Outlook ●QuickBooks

●RF Scanner ●ERP System ●WMS

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