Sales Manager Technology Specialist

Wayne M. Loring

**** ** **** ****** *****: 954-***-****

Boca Raton, FL 33434 Email: *****.******@*****.*** Performance-driven leader offering 40+ years of experience in directing and managing all facets of business operations for leading North American company. Unique blend of managerial and operational expertise with strong skillset including strategic planning, contract negotiations, profitability analysis, data analytics, performance analysis, discovering and implementing new technologies.

COMPETENCIES:

● Multi-unit Operation Management

● Strategic Planning & Growth

● Facility Management

● New Business Development

● Project Planning and Systems Development

● Staff Management & Training

● Microsoft Certified Professional

● Performance Improvement

● Dynamics CRM Development and Support

● dB Structure & Queries for Data Analysis using SQL Objective Senior position with a dynamic growth-oriented company that rewards dedication and loyalty, affording a quality of life commensurate with hard work. Professional

Experience

iMarketing Solutions Group 2011 – February 2023 Ft. Lauderdale, FL Operations Manager

Responsible for all facets of operations for the Company including:

• Develop and oversaw U.S. budgets totaling over $30 million in revenue.

• Develop and monitor U.S. Operational Business Plans.

• Designed, programmed, deployed, and maintained Microsoft Dynamics CRM 2011 program company wide.

• Planned, developed, and administered a $5 million direct mail program for North American clients.

• Created, managed, and analyzed all North American sales data, performance, and reporting.

• Created, implemented and analyzed new digital options for clients interested in digital database expansion and digital options for fundraising, direct voter contact, and surveys. Xentel Inc./Xentel DM 1999 - 2011 Ft. Lauderdale, FL Director of Operations US Division-

Directed all operations of the U.S. Division of a $150 million North American public company ranked among the top companies in the world in the not-for-profit fundraising industry.

Managed the U.S. Corporate Headquarters representing 60+ employees.

Oversaw and managed all sales accounts generating $73 million in annual sales.

Responsible for managing, reporting and analyzing all US Sales Data.

Daily supervision of U.S. Regional and Branch sales managers.

Developed long range plans for greater profitability for the company and stockholders. The Gehl Group Ft. Lauderdale, FL

Vice President of Operations, 1998 - 1999

Management responsibility for all operations of an $84 million annual tele-sales company including the corporate headquarters.

Director of New Technology / Vice President of A.T.C, 1992 - 1998

Fielded all computer related issues.

Responsible for technical support involving any software in the company.

Responsible for installation, maintenance, training and troubleshooting of all computers and computer systems throughout the company.

Developed successful program and Hardware Design for design of automated dialing systems.

Created new company, Advanced Technology Concepts, Inc., to own, deploy, maintain, and manage new automated dialing systems throughout The Gehl Group’s 160 locations.

Supervised and developed updated sales software for non-automated sales offices.

Developed and then managed a database management system for storage and analysis of $73 million customer database.

Programmed and implemented a paperless information flow and management system for corporate office.

Regional Sales Supervisor, 1991 - 1992

Supervised 11 regional sales offices generating $15 million in annual sales.

Hired, trained, and supervised sales managers for division.

Created and maintained client relationships including negotiation of new contracts. Area Sales Manager, 1989 - 1991

Supervised 5 area sales offices generating $5 million in annual sales.

Hired, trained and supervised sales managers.

Created and maintained client relationships including negotiation of new contracts. Sales Manager, 1983 - 1989

Started new sales office and built new accounts from $0 to $1 million in annual sales in less the 30 months.

Hired, trained, and managed sales staff of 30+ people.

Created and maintained client relationships including the negotiation of new contracts.

Coordinated development of new computer software for use in all company sales offices. Computer

Knowledge

and Skills

Microsoft Certified Professional

Microsoft Certified Technology Specialist

Microsoft Dynamics CRM 2011 Applications

Microsoft Dynamics CRM 2011 Customization and Configuration Programs: Extremely proficient in most PC – based programs, including Microsoft Office Suite. With emphasis on advanced Excel. Well-Versed in Database Structures and Designs, use of SQL for data analysis, Slack

Hardware: Very proficient in all phases of PC construction and repair. Constructed many large computer systems from scratch with many different platforms and operating systems. Networking: Installation and maintenance of all phases of network construction, Frame Relay, LAN, WAN, IPX/SPX, TCP/IP

Education

References

Valencia College, Orlando, Florida

● Associates of Arts Degree, Business Administration

● Associates of Sciences Degree, Calculus and Physics Available Upon Request

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