Customer Support Administration Manager

N a j m u d d i n +971-**-***-****

Indian / Married / 08th Feb 1982 ***********@*****.***

Qualification Summary

Experienced HR & Administration Manager with over 4 years in the field, bringing a unique blend of skills to the table. Skilled in managing HR functions, developing effective policies, and overseeing office operations with a focus on productivity and efficiency. Adept at managing employee relations, providing administrative support to multiple departments, and leading a team of administrative staff. A strong communicator and leader with a passion for promoting a positive workplace culture. Proven ability to balance multiple projects, prioritize tasks, and meet deadlines with precision and accuracy. A results-driven individual who is committed to maintaining a positive work environment and delivering high-quality support to all departments. Skills

HR Management

Leadership Skills

Employee Relations

Policy Development

Communication Skills

Conflict Resolution

Project Management

Time Management

Asset Management

Administrative Support

Organizational Skills

Office Management

Professional Experience

Payroll Executive

Vibrant Global Financial Services, Lucknow,

Uttar Pradesh, India

January 2020 – September 2022

Responsibilities:

Prepare the employee payroll records on hand and in the data system.

Prepare monthly attendance format and co-

ordinate with respective department to obtain

periodic attendance.

Calculate employee compensation, update internal payroll databases and ensuring timely payments.

Ensuring employee benefits includes

reimbursements as per rules and regulations of

income tax.

Responsible for managing and administration of the payroll shared services and ensuring compliance

and accuracy in monthly payroll activities.

Involvement in the development of the HR function ensuring a consistently high level of customer care is provided to all individuals and people who use

the HR services.

Trained and supervised temporary and new

employees.

Relationship Executive - Noida & Ghaziabad

CPM India Sales & Marketing Pvt. Ltd, New Delhi, India December 2018 – May 2019

Responsibilities:

Enroll clients like Doctors in development of doctor app for the patient management and Ambulance

owners to tie-up their ambulances by providing

values through professional services agreements

and business solutions.

Customer satisfaction and complaint management.

Responsible for sourcing business and achieve the assigned targets.

Responsible for processing of documents of doctors and ambulances for smooth operation.

Maintaining relationship with clients and key

personnel within customer companies.

Establish strategic relationship with internal

departments including sales, marketing and

business development.

Territory Manager - Eastern Uttar Pradesh

Izek Healthcare Pvt. Ltd, New Delhi, India

October 2016 – November 2018

Responsibilities:

Knowledge on products, territory, source

management and customer relationship.

Able to match the gap with the relevant

interventions by various tools and methods.

Responsible for meeting team targets by

successfully managing the sales team and design

and implement a strategic sales plan that expands

customer database.

Train and coach the TM, new joining,

underperforming employee on area mapping.

Channel Management.

Complete qualifying paper work on new customers, keep sales team informed as it relates to

competitors, pricing and market policies.

Optimal customer support by assigning duties to

sales organization.

Audit and review the progress of area mapping on regular intervals.

HR and Admin Assistant Manager / PRO

Emirates Wet Wipes FZCO, JAFZA, Dubai, UAE

March 2012 to March 2016

Responsibilities:

Handled all HR and Admin related matters for more than 150 employees.

Handled HR and admin functions including

recruitment & selection, payroll processing,

employee relations and staff administration.

Versed with formalities related to visas, insurance, agreements and renewals.

Handled all the works related to Dubai Trade,

JAFZA, Immigration & Labor dept., EHS, Trakhees,

Dubai

Municipality, Department of Economic

Development, Dubai port & Customs, Road &

Transport authority, etc.

Provided administrative support to senior

managers and organizes travel and all other

arrangements.

Handled petty cash and day to day banking work.

Managed electronic and hard copy database and

archived all information of the company

Handled workman compensations insurance and

company insurance arrangement and claims.

Arranges authority permissions and related

arrangements for all outside promotional events of the company.

Prepared agendas for weekly and monthly

meetings and record keeping.

Have done all types of international and local

correspondence on behalf of the company.

Thorough knowledge of JAFZA functioning and UAE

govt. Rules, regulations.

Prepared KPI reports of DEWA, IMDAD and

consumable potable water for financial analysis

and review.

Administrator

Paramount Diagnostic Centre, India

(GCC Approved Health Certification Centre in New Delhi) May 2010 – Dec 2011

Responsibilities:

Handling documentation work and maintaining

medical record of the job seekers for Gulf.

Making coordination with related agencies /

Embassies

IT technical Support to all users of operating system and working software.

Provide Hardware Trouble shooting and Net-

working assistance.

Education

Master of Science (IT) Information Technology

Punjab Technical University, India, 2008

Bachelor of Computer Application (BCA)

IGNOU, India, 2007

Certifications / Training

Certificate in Integrated Management Systems(QHSE) Auditor Training Course

(Based on ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 Standards), BUREAU VERITAS at Dubai, U.A.E Certificate in DOEACC ‘A’ & ‘O’ Level

Ministry of Communication and Information Technology, Govt. of India Languages

English Read, Write & Speak

Arabic Read

Hindi Read, Write & Speak

Urdu Read, Write & Speak

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