Remote Call Center

Shamona Worlds

* ********* *****

Columbus, Georgia 31903

Phone: 706-***-****

E-mail: *********@*****.***

Objective

Seeking a position where prior experienced and skills could be used to benefit an organization.

Summary of Qualifications

Strong communication and technical skills; demonstrated ability to get results.

Excellent motivator, experienced in team building and training.

Skilled at maintaining accurate records and inventories; computer literate in Microsoft Word and Word Perfect.

Experienced working with Equal Opportunity and sexual harassment issues as they apply to the work place.

Set high priority on safety training and monitoring.

Employment History

Collector 1 April 11, 2012 – Present

TSYS ~ Columbus, Georgia

Sheripon ~ Columbus, Georgia August 8, 2011 – April 10, 2012

Duties is to handle inbound and outbound calls on delinquent and over limit accounts with customers to payment agreement. Initiates a plan of action to recover outstanding accounts to include various methods of payment such as, commitment to pay by mail, debit account and check by phone. Identify accounts that need further investigation to locate customer and utilize information obtains from skip tracing material. Maintains accurate and complete records of all payment agreements and inquirers. Must follow all client policies and procedures while consistently adhering to all Federal and State collection laws.

Cashier October 2002 – May 2003

Winn Dixie ~ Columbus, Georgia

Duties was checking out customers whom bought groceries or other merchandised, bagging, putting back groceries or merchandised that customers did not purchase.

Clerical September 2002

Chase Staffing ~ Columbus, Georgia

Did clerical duties where my assignments were given from the temporary service; filing, typing, transcribing, answering the phones, and a greeter.

Clerical November 2001 – September 2002

Westaff ~ Columbus, Georgia

Did clerical duties where my assignments were given from the temporary service; filing, typing, making sure all documents was submitted for mortgage closings, answering the phones, placing phone calls to appropriate business to receive any missing documents and sent out mailing

Personnel Office Assistant January 1998 – May 2001

City of Tamarac ~ Tamarac, Florida

Responsibilities was accepting job applications and inputting them in the computer HTE system as applicants brought them in. Post job openings as they came available in all departments. Advertise job openings in newspapers, unemployment agencies, temporary agencies if position need to be filled ASAP until position is filled permanently, and online job postings. Mail or e-mail job applications to potential applicants. Schedule job interviews when applications have gone through the Personnel Coordinator. Schedule testing and administer testing for applicants who need to take a test for the position that require a clerical test. Ran background checks on all potential applicants who are consider for position. Mailed letters to all applicants when a position has been filled that applied for. I made travel agents for potential job applicants to come in for interview or a phone conference. Set up training rooms and make sure all training materials are ready for Training Specialist. Notified all employees when they need to attend a training session. Assisted the Personnel Director, Coordinator, Training Specialist, and other office personnel as needed. Make copies, answering phones, direct calls to appropriate department or personnel, filing, greet everyone as they come in the Personnel Department.

Clerical September 1997 – January 1998

T.P.P. Temp to Permanent Personnel Services ~ Pompano Beach, Florida

Assigned to the City of Tamarac Personnel Department.

Housekeeping March 1997 – September 1997

North Ridge Medical Center ~ Fort Lauderdale, Florida

Duties was cleaning patients’ rooms towards OSHA Rules. Change covers on patients beds. Make sure that Emergency Room rooms are clean as they are used.

Assembler November 1995 – December 1996

Motorola ~ Bonyton Beach, Florida

Assembled pagers. Make sure that pagers was properly put together and check to make they work properly when they are about to be pack. Starting a Cost Reduction Program to cut cost on all parts that use for a pager. This program was set up to make sure that a part can not be reused or if it is defected to send it back to the manufacturer even if it was a microchip or casing used for a pager.

Assembler October 1995 – November 1995

Adia ~ Boca Raton, Florida

Assigned to Motorola.

Telemarketer October 1994 – October 1995

AccuStaff ~ Fort Lauderdale, Florida

Duties was calling customers who numbers was given to get them to return back to AT&T Long Distance or sell them a better plan then what they have when an new offer is given.

Office Manager March 1994 – October 1994

Rollomatic U.S.A. ~ Pompano Beach, Florida

Responsibilities was answering phones, filing, typing, mailings, scheduled appointments for sales personnel to go see potential clients; kept calendar for owner and sales personnel; plan business trips (air, hotel & car); did payroll for all employees; kept track of all invoices and payments; order inventory when needed in warehouse and office; handle all grievances that was with employees or customers; controller; and any other general office duties

Office Manager Assistant September 1993 – March 1994

Dillard High School ~ Fort Lauderdale, Florida

Duties was to assistant the office manager. Answering phones, scheduled meetings with the

Principal and Assistant Principal of the school and parents, filing, kept track of all time off that

Teachers or other school employees take off. Filing, copying, and general office duties.

References Available Upon Request

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