Call Center Sales Associate
Resume:
FERN HERNANDEZ
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SUMMARY
I am a highly self-motivated Customer service professional with over 20 years of experience which allows me to adapt easily, I am currently looking for a career where I can expand my skills.
SKILLS OF QUALIFICATIONS
CUSTOMER SERVICE SKILLS, MICROSOFT WORD EXCEL, POWERPOINT, BILINGUAL (SPANISH ENGLISH) INBOUND OUTOUND CALL CENTER EXPERIENCE, STUDENT ENROLLMENT EXPERIENCE FAST PACED ENVIRONMENT & STRONG LEADERSHIP ABILITIES, MULTI TASK,
PROFESSIONAL EXPERIENCE
Quest College Admission Representative AUGUST-2019 – MAY 2022
Inbound outbound calls, scheduled, prioritized, reviewed daily activities called lead contacts, followed required procedures assisted walk-in students, scheduled appointments daily: ensured that all enrollment leads are maintained and called old lead contacts. Prepared admission reports as required and kept in contact with enrolled and future starts for their attendance and orientation prior to starting.
rANSTAD TEMP AGENCY OCTOBER 2018 – MARCH 2019
Contract Work for 5 month - Customer Engineering for B to B Interaction with customers adding new services to their business and homes, new lots, adding temp meters and gas meters. Registering new services, and read blueprints for CPS customers.
GRAINGER INSIDE SALES ASSOCIATE OCTOBER 2016 - SEPTEMBER 2018
Called Business to business upselling Grainger Products and offering the latest tools on the market and also monitoring calls for the Quality Assurance department.
CAREER POINT COLLEGE AUGUST 2007 – SEPTEMBER-2016
Supervised Bilingual Team Recruiter for Admissions call center, Trained new hires, Coached for Quality Assurance, Enrolled students in the Admissions Dept. to further their education in the Medical field for CNA's, MA's, LVN's, RN's, BSN's, for registration.
CHASE BANK FEBRUARY 2003 – JUNE 2007
IRU CREDIT SERVICES Sales to Service in the Bilingual Dept. Inbound & Outbound calls with Fraud alerts, Credit Bureau Reports, Balance Transfers, Credit/Collections IRU Dept. Called on B2B & Residential Accounts. Disputed charges for credit cards & fraudulent accounts.
EDUCATION SAN ANTONIO COLLEGE September 1977 –May 1979
REFERENCES
Rick Yancey
Manager Custom Shop
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Alfred Garcia Friend
Austin Police Department
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Roy Salas Friend
SWBC
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