Service Representative Customer Support

Account Manager

Specializing in supply chain/logistics, sales, and inventory control

Account manager with experience overseeing the largest account in the company. Helped grow this account to become the largest in the company with the combination of a tireless work ethic, data-driven analysis of ways to improve processes, great communication with coworkers and customers, the ability to multitask, and the desire to achieve both short-term and long-term sales goals.

Qualifications & Skills

Communications – Strong verbal and written communications skills; listens attentively and asks relative questions to secure information; verifies pertinent information to develop diplomacy and accuracy in communications.

Office Administration – Collaborative team player; consistently meets deadlines; answers telephones, directs calls, and takes messages; answers questions and disseminates and explains information; types, formats, proofreads, and edits documents for completeness and accuracy; MS Office Suite and WordPress experience.

Work Experience

Keller Supply Company, Seattle, WA

Account Manager: International Sales and Customer Support, 08/2017 –

Works on Amazon account: enters orders, monitors inventory level for Amazon branches, transfers and orders product, sets up pickup with shippers, tracks product, submits proof of delivery to Amazon, monitors pricing of products bought and sold, deals with Amazon’s problems, and any other Amazon related business

oHelped the Amazon account grow to become the #1 account in the entire company (grew from $2.5 to $10.5 million annually, grew from 9 to 65 Amazon branches, and grew from 200 to 1000 daily orders) leading to most branches throughout the company wanting to collaborate and join the Amazon account

Runs the accounts of a few international customers: orders product, answers product related questions, deals with pricing and shipping, and solves any problems that arise

Other miscellaneous projects when needed including but not limited to: helping branches monitor orders, helping branches get rid of dead inventory, helping credit department with remittance, helping manager or boss on projects, and more

PREMERA (AEROTEK CONTRACT), Mountlake Terrace, WA

Customer Service Representative, 10/2016 – 02/2017

Communicated information to customers about Premera services over the phone

Resolved customer service complaints by obtaining details of complaints and delivering account solutions

Kept concise records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken

KROGER, Shoreline, WA

QFC Checker, 06/2015 – 02/2016

Received and disbursed money to customers, answered customer questions, and resolved complaints

Built strong relationships with customers to generate repeat business

TENNIS CAMP, Shoreline, WA

Assistant Tennis Coach, 06/2013 – 08/2016

Provided training direction, encouragement, and motivation to prepare athletes for games and other competitive events

Instructed individuals in sports rules, game strategies, and performance principles to achieve desired results

Evaluated athletes' skills and reviewed performance to adjust coaching techniques based on strengths and weaknesses

Education & Professional Development

BS in Journalism; Minors in Political Science & Psychology, Washington State University, 2016

Volunteer Activities: Klahaya Tennis Captain, 2010 to 2012; Murrow News 8 Broadcaster (Daily Newscast), 2016

Sports Recognition: WESCO 3A and District Boys Tennis Doubles Champion, 2011; 3A State Boys Doubles Competitor, 2011/2012

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