Senior Customer Service Representative

Adaeze Ekwulugo

Customer Services Officer

Lagos

+234**********

Energetic Customer Service Team Lead with 5 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. PERSONAL INFORMATION

Address: Plot 188B, Corporation Estate, Amuwo Odofin lga., Lagos, Nationality:

Driving License:

Hobbies: Playing scrabble, chess and tennis.

LANGUAGES

Igbo

English

SKILLS

Critical thinking and problem solving

Microsoft Excel

Leadership Skills

Ability to Multitask

Adaptability

Effective Time Management

Computer Skills

Communication Skills

Customer and Personal Service

Analytical Thinking

WORK EXPERIENCE

* January 2017 – Present

Senior Customer Service Representative at Huawei Service Centre (Best service Raya Distribution), Lagos, Nigeria

Supports customer service activities by directing and overseeing team members, resolving customers questions or complaints, ans developing programs and procesures to enhance productivity and performance. EDUCATION

* January 2007 – November 2012

Anambra State University of Science and Technology, Anambra State B. Eng

* August 2001 – June 2006

High Achievers College, Lagos, Nigeria. SSCE

INTERNSHIPS

* August 2011 – February 2012

Health and safety Trainee at Chevron Nigeria Ltd, Lagos, Nigeria

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