Customer Service Account Manager

RUSSELL SUITS

Rocky Face, GA 706-***-**** ****.*****@*****.*** linkedin.com/in/russell-suits-1991rcs Sales Account Management Ops

Versa le Sales Professional with demonstrated exper se in building and managing rela onships. 8+ years of account management and quota-carrying sales. Focused on problem solving, analysis, and ac ve listening to hear stated and unstated needs of the business to deliver end-products that meet or exceed expecta ons. Iden fies and implements solu ons to logis cal and opera onal challenges. Sales Project Management Scope Development Budget Management Forecas ng Presenta on Development and Delivery CRM and Data Analysis Strategic Planning Resource Management Vendor Rela onships Technical Documenta on and Virtual Training So ware Skills: Adobe Products, Microso /Office 365

EXPERIENCE

Dell Technologies June 2015 – October 2022

Services Account Manager, Remote February 2019 – October 2022 Promoted to Services Account Manager, blending sales ops and data analysis to deliver appropriate complex solu ons. Sold and managed projects from start-to-finish.

● Connected subject ma er experts with core customer and internal team members. Developed detailed project plans and milestones, managed schedules, led both internal and client-facing communica ons, provided status updates and delivered high-quality final assets to achieve customers' business goals.

● Supported Dell's marke ng and ops teams by u lizing data and materials to communicate core Dell ini a ves and offerings to clients, maximizing Dell's value as a strategic business partner. Inside Sales Representa ve Lv II, Nashville, TN November 2016 – January 2019 Successfully added new revenue stream by securing MSA with major new client. Onboarded client to Dell's exis ng and emerging offerings. Supported State & Local Government and Educa on sectors.

● Averaged 151% of a ainment goals.

Inside Sales Representa ve Lv I, Nashville, TN June 2015 – October 2016 Onboarded as a sales representa ve for a por olio of 60+ commercial clients.

● Averaged 100+% of a ainment goal.

● Demonstrated ability to quickly learn clients' business goals and iden fy efficient pathways u lizing internal processes and cross-team collabora on.

Houston Dynamo, Houston, TX August 2014 – May 2015 Account Execu ve

Developed and managed client rela onships while providing excellent customer service. U lized CRM to track and report progress of rela onships.

● Outbound calls, face-to-face interac ons at games, and in-person / virtual mee ngs with prospec ve Dynamo FC and Dash cket-holder prospects.

MLS Na onal Sales Center, Minneapolis, MN March 2014 – August 2014 Program Trainee

Learned from top league and sports sales execu ves.

● Achieved sales goals and earned full- me placement with organiza on within the league. EDUCATION

Bachelor of Science, Sport Management, University of Georgia, Athens, GA 2013

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