Customer Service Travel Agent

Isheika Henry

034-***-***** *********@*****.*** Greenbelt, MD 20770

SUMMARY

Insightful and dedicated Travel Agent with exceptional customer service, time

management and problem-solving abilities. Multilingual and extensively traveled with a

focus on building long-lasting relationships to drive sales. Performance-focused

professional with an articulate and collaborative nature. Seeking a new role and

environment with room for growth and career advancement. believe in team work

Highly-motivated employee with desire to take on new challenges. Strong worth ethic,

adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised

and quickly mastering new skills.

SKILLS

¢ Building Customer Trust and Loyalty e Understanding Customer Needs

« Multitasking and Prioritization * Creative Problem Solving

« Responding to Difficult Customers e Customer Service

EXPERIENCE

Travel Agent, Kingdomtravel and tours Agency, August 2017-July 2021

Basetterre

¢ Created travel itineraries and made adjustments to meet client specifications.

« Handled travel arrangements for groups, couples, executives and special needs

clients.

« Responded immediately to clients’ questions, issues and complaints and found

effective solutions when required.

* Took payments via credit and debit cards and handled sensitive information with

professionalism and discretion.

Waitress, Vibes Beach Bar and Grill, September 2017-September 2018

Basetterre

Greeted customers, answered questions and recommended specials to increase

profits.

Handled food safely and kept spaces clean to protect customers from foodborne

illness and maintain proper sanitation.

Presented food and beverages to guests at tables.

Communicated with kitchen staff to stay updated on item availability and customer

wait times.

Rolled silverware and set up food stations and dining areas to prepare for next shift or

large parties.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for

incoming guests.

Relayed orders to service bar and kitchen via point-of-sale register system.

Collected dirty dishes and glasses from tables or counters, preparing areas for next

diners.

Checked with guests to get feedback on food served, resolve issues, bring additional

items and refill beverages.

« Served food and beverages to patrons and confirmed complete orders.

.

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