Sr. Administrative Analyst
Resume:
Denise D. Famiano
Ocala, FL *4472
EDUCATION: Mohonasen High School Graduate
(1982)
EXPERIENCE:
Mohawk Lettershop, Corporations Park, Scotia, New York
(1982-1983)
• Operation of collation machines
• Stuffing large volumes of envelopes via warehouse orders
Travelers Insurance Company, Wolf Road, Colonie, New York
(1983-1985)
Computer Health Claim Processor
• Use of medical terminology in regards to the coding of medical diagnosis and procedures in
relation to the approval or disapproval of medical benefits paid on behalf of New York Telephone
Employees
• Organization, accuracy and speed were monitored by supervisors daily
• Among six people selected to represent and assist Travelers Insurance Company in Dallas, Texas
for a two-week period
New York State Department of State, 99 Washington Avenue, Albany, New York
(April 1985 – October 1985)
Stenographer Grade 5
State Records Unit
• Ledger recording of local laws
• Organization and daily filing of records as they pertained to local laws
• Answering and forwarding telephone calls to appropriate units within the unit
(October 1985 - August 1992)
Keyboard Specialist Grade 6
Administrative Unit of the Division of Corporations, State Records & Uniform
Commercial Code
• Organized and typed high volume of letters regarding corrections needed on certificates
submitted for filing
• Answered and forwarded calls to appropriate units within the division
(August 1992 – December 1999)
Senior Stenographer Grade 9
• Provided direct secretarial support to the division’s staff attorneys
• Provided direct support to the Division Director and Assistant Director during the absence of
the Secretary II Grade 15
• Assisted with interviewing, training and performance reports for support staff within the unit
• Answered and forwarded calls to appropriate units within the division
• Accurately organized and typed high volume of letters regarding corrections needed on certificates
submitted for filing
• Performed inventory and ordering of unit’s supplies
(December 1999 – April 2013)
Secretary I Grade 11
• Provided direct secretarial support to Division Director
• Provided direct response to Executive Chamber and Governor’s Office involving a wide range of
subjects as they pertained to the division (FOIL Requests)
• Responsible for maintaining the records, subscriptions and receiving of revenue for the division’s
database subscription contracts
• Answered and responded to incoming telephone calls from various units within the division along
with other state agencies and private sector in regards to the policies, procedures and functions of
the division
• Maintained strict confidentiality regarding reports and distribution of performance evaluations for the
staff of the division
• Provided in person customer service support to consumers filing, dissolving or amending
corporations pursuant to NYS Statute
(April 2014 – February 2016)
Secretary II Grade 15
Division of Administrative Rules
• Provided direct support to the Division Director
• Maintained strict confidentiality in regards to research, correspondence and division projects along
with performance evaluation reporting for division staff
• Performed as office manager in regards to tracking, completion and accuracy of all incoming working
assignments
• Monitored the cashiering function of the division
• Performed inventory and ordering of office supplies, equipment and repairs
• Daily use of Excel, Microsoft Word, Outlook and Adobe Acrobat XI Pro
• Served as ordering liaison between Fiscal Management and Department while adhering to New York
State Procurement Guidelines
• Served as Web liaison for division as it pertained to web postings of the department's public webpage
(February 2016– September 2020)
Assistant Office Services Manager Grade 18
Bureau of Administrative Support Services
• Management of the department’s Albany and New York City mailroom
• Traveled to regional office locations which included NYC, Syracuse, Hauppauge, Binghamton and
Utica
• Management of $1.3 Million fiscal year postage budget as it pertained to the usage, bill
reconciliation and record keeping of USPS postage, UPS, OGS, NYSID
• Supervision of 10 staff members
• Organization of regional office moves
• Management of purchasing, delivery, repairs and surplus of office furniture and equipment
• Provided support to Department of State employees in regards to receiving of merchandise, office
moves, supplies and ergonomic assessments
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