Administrative Assistant Customer Service
Resume:
MIRAY SBAITI
**** *** ******* ****, ******, TX **039
*****.**********@*****.***
OBJECTIVE
Highlighting on my below experiences in addition to the mentioned skills and abilities, I am thriving for better opportunities and aiming for higher positions related to my educational background and knowledge, SKILLS & ABILITIES
Customer Service: Able to utilize strong team orientation and interpersonal strengths to ensure the provision of excellent customer service within busy, fast-paced environment.
Organization/computers: Excellent organizational skills and time- management abilities, willingly ready to ensure organizational profitability and efficiency. Technical proficiencies include social media, Microsoft Suite, Google docs, and CRM tool experienced.
Communication and presentation: Charismatic communicator in writing and in speech. Establish lasting relationships with peers and customers, displaying helpfulness, humor and cheerfulness.
Key strengths: Loyal and intelligent team member, acknowledging peer accomplishments, readily listening to teammates and contributing to productive and positive work environments and team morale. EXPERIENCE
September
2022-Present
Social Media Coordinator, Dallas Auto Drive, Dallas,TX
· Posting engaging content, images and videos on various social networks, mainly facebook and Instagram.
· Maintain accounts by knowing what to post at a specific, and in what form to post content in order to maximize reach to our target audience.
· Monitor comments, respond to questions, interact with customers and track engagement with our followers.
September
2021-September
2022
Purchase Assistant, Novo Distribution FZCO Dubai,UAE (remotely)
· Receive BOQ from sales team and get quotation from supplier accordingly, also checking for availability of products.
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· Send Purchase Orders to supplier and follow up on ETA to inform sales members.
· Follow up on shipping rates from forwarder to proceed with shipments. July 2019-April
2021
Account Executive, Cedarcom SAL Beirut,Lebanon
· Provide support for clients by learning about and satisfying their needs.
· Managing existing and offline customer accounts on CRM tool in addition to collecting monthly payments.
· Receiving emails from customers either complaints on the service or requesting to change plans or even to terminate with the company, and from prospects to know more about the company’s services and payments procedures.
· Keeping client’s information up to date on CRM to make it easier to track all information.
· Sending proposals when needed and filling out contracts making sure client read and understood all terms and procedures. September
2016-February
2019
Administrative Assistant, Modern Import & Distribution Co SAL Beirut,Lebanon
· Answering e-mails and incoming telephone calls.
· Arranging appointments and meeting primarily for the GM.
· Submitting memos.
· Organizing and servicing meetings (producing agendas and minutes of meetings.)
· Managing databases.
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EDUCATION
October 2017-
Octber 2019
October 2010-
July 2014
Master of Business Management concentration in HR, Beirut, Lebanon, American University of Culture & Education. GPA:3.32 Bachelor of Business Administration, Beirut, Lebanon, American University of Culture & Education
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