Transportation Security Service Representative

Professional Summary

Skills

Experience

REBECCA CALIBO

*** ********* *****, *******, ********** 95337 510-***-**** ***********@*****.*** Hardworking and reliable Customer Service Representative focused on going above and beyond to support team and serve customers. Trained in Administrative duties and offering top-notch Customer care. Motivated to continue to learn and grow as a Customer Service professional. Successfully managed communications

of a multi-line telephone system

Confident in Microsoft Word, Excel &

PowerPoint

Proficient in Clientele software; a

Customer Service Database for

Homeland Security

Independently managed a call center for

Global bomb/ narcotics detection

Knowledgeable in IP Security protocols Successfully managed 9 sales reps throughout the United States, in various

time zones

Well versed in all areas of Customer

Service, providing professional company

representation

Career Haitus 03/2017 to 05/2022

Full-time Caregiver – Manteca, Ca

Provided 24/7 bedside care and daily living support for a loved one. Helped with bathing, dressing and grooming to avoid skin breakdown and infections. Performed household chores to promote cleanliness, safety and livability. Ran errands for patient and provided transportation to medical appointments. Engaged with patient in conversation and activities to provide emotional support. Cooked healthy, balanced meals and provided snacks to meet the individual patient dietary needs.

Administered medications to adhere to medication regimen. Notified nurses regarding changes in patient care plans. Built strong rapport with clinical staff to provide stable and supportive care system. Worked under RN supervision to support resident care plans. Created sanitary and orderly environment for patient by assisting with bedpans and urinals and emptying drainage bags.

Repositioned bedridden patient to prevent sores and blood clots. Provided feeding assistance to patient where necessary. Dressed wounds under medical supervision to support patient recovery. Followed moving and handling procedures to lift and transport patient safely. Education

Customer Service/ Dispatcher 04/2003 to 03/2017

Morpho Detection (Formerly GE/ InVision Technologies, Inc.) – Newark, Ca Dispatched and processed incoming calls and emails from Customers requesting service or information on GE Industrial Security Units

Met federal clearance to be able to comply with GE's contact with Homeland Security Data capturing of information in a precise, productive and detailed manner Continuously delivered outstanding support and turn around in a high paced and high pressured SSI environment

Maintained great lines communication between Transportation Security Administrator, Field Service Engineers, Logistics Department & Technical Support Provided strong Customer Service skills, including excellent phone etiquette, followed up on Clientele calls, as well as opening/ closing of service calls. Daily communication with Boeing/ Siemens, and field service Engineers, to ensure calls were dispatched / closed in a timely manner.

Dedication to working Holidays, overtime and offered shift flexibility, which in turn supported functionality of the Department

Receptionist/ Office Assistant 04/1994 to 12/2001

Pentagon Technologies (Formerly Dryden Engineering) – Fremont, CA Composed quotes & prepared data packages regarding clean room supplies & equipment. Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.

Issued badges and logged incoming visitors to meet security standards. Shipped out packages with postal service and special carriers based on size, destination, and schedule requirements of each delivery.

Used clerical abilities to support needs of office staff and back up administrative team members.

Updated and managed digital and physical office records for a team of 9 sales reps. Greeted guests promptly and consistently set professional tone with friendly assistance. Accepted incoming mail and packages and routed to appropriate staff. Helped gather supplies and set up spaces to coordinate meetings and office events. Set up meeting spaces, organized supporting materials and secured services such as catering for longer conferences.

Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance. GED: May 1983

Newark High - Newark, CA

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