Customer Service Sales Manager
Resume:
CHERYL GARRETT
ELKHART, IN. *****
EMAIL: ***.*****@*****.***
Career Objective:
To secure a challenging position that will utilize my skills and knowledge to the company's benefit. Work Experience
LaSalle Bristol 01/22 - Current AfterMarket Customer Service, Elkhart, IN
* Aftermarket Customer Service
* Keystone allocations
* Water heater warranties
* Retail calls that require all product knowledge
* Maintain spreadsheets on various information
* Give dates to adhesives & sealants
* Handle shipping issues regarding all aftermarket OmniSite-PumpAlarm 09/19 – 4/22 Sales/Customer Service, Indpls, IN
* Assistant to Sales Manager
* Activation and deactivation of devices
* Quotes
* Customer training for GuardDog App
* Inventory of customers devices
* Maintain customer files
* Forecasting
Millennium Trailers 04/16 – 08/19 Admin Assistant, Indpls, IN
* Assistant to Sales Manager
* Financing
* Quotes
* Inventory Control of trailers on lot and at four manufacturing plants
* P.O.'s for lot inventory
* Weekly reviews of non-confirmed deals
* Maintain customer files
* Factory lead times
* Daily importing of new leads and distributing to sales MH Equipment 01/15-09/15 Service Coordinator, Indpls, IN
* Responsible for all new truck inventory to be registered on the Hyster Website
* Dispatching techs for service jobs
* Inputting labor for payroll on service techs plus information on jobs per truck
*Acted as Liaison between Rolls Royce & Salesman
* Weekly summary reports on trucks still needing repaired with issues addressed
*Created work orders
* Responsible for the ordering of office supplies
Thor Motor Coach 11/10-07/15 Class A Final Finish /QC Class A Final Finish, Elkhart, IN
* Responsible for inspecting interior/exterior of all units
* Informed respective departments of quality issues
* In charge of verifying and signing off of finished product
* Taking orders from Dealers & issuing RGA's to dealer base as well as retail customers
* Extensive parts research and knowledge of all components required in the manufacturing of a RV Coast Distribution 01/08-11/10 Inside Sales Elkhart, IN
* Maintained customer base of 500 + dealers *
* Responsible for taking orders & order
* Authorized to handle warranty claims
* Informed customers of all new product lines and had direct contact with vendors for special orders
* Created weekly summary report for management that identified any problems or issues with customers in territory
J & L Cargo Express 02/00-01/08 Inside Sales, Bristol, IN
* Responsible for four state territory (IN, TN, VA, WV)
* Prepared all quotes, processed each order to ensure accuracy, and personally quality checked each unit before releasing to dispatch
* Organized and attended all trade shows applicable to open /enclosed cargo trailers, concession units and living quarter trailers
* Quoting
* Yard inventory for Dealers
C.O. Tools 03/93-12/99 Purchasing Manager / Marketing\, Elkhart, IN
* Managed $2.5 million inventory
* Reduced costs 2% per year through sourcing of new raw material supplies
* Devised first cycle count sheets that were implemented by all supervisors
* Member of Project Management Team, working with Engineers to source first run materials and production run costs for feasibility studies
* Responsible for Advertising/Marketing budget as well as proofing all advertising materials Skills & Abilities
Computer Skills: Microsoft Word, Microsoft Excel, AS400, JD Edwards Keypunch: 24,000 per hour
Typing: 50 words per minute
Education
Glen Oaks Community College,Centreville, Ml 08/94-06/96 Sales and Marketing/InformationTechnology/GeneralCurriculm
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