Project Manager Customer Service
Resume:
Dianna Parish
206-***-****, ************@*****.***
Summary Construction project management professional looking for a position on a growing team. Strong communication, project management, and problem-solving skills. Effective in managing multiple projects, multiple timelines, and ever-evolving priorities. Highly adapt- able team player with ability to self-direct and lead others. Comfortable in fast-paced setting, always putting customer goals first. Diplomatic, highly-organized, creative thinker with the technical know-how to back it up. Excellent communication, research, facilita- tion, editing and presentation skills. High performer.
• customer service = very high value
• extremely skilled at relationship building and relationship management
• experienced in developing systems, tools and processes to facilitate successful completion of project/company goals
• experienced solving multidisciplinary problems
• team player, relationship sensitive (internally and externally)
• strong under pressure, “can do” attitude
Experience RW Anderson Homes 206-***-**** m
612 S Lucile St, Seattle, WA 98108
May 2022 to present
Position: Project Manager / Estimator
Focus: Project management for high-end residential remodels and new construction. Contracts, estimating, scheduling, budget development, client management, client meetings, meeting notes, vendor management, RFQ, RFP, RFI, purchasing, invoice prep, best practices, quality control, contracts, subcontracts, warranty project management, risk management.
Essential Functions:
• Development and management of project schedule and budget
• Coordinate and manage relationship with clients, architects, designers, and owners
• Client management strategy
• Quality control checklists, management
• Risk assessment and mitigation plans
• Regular client meetings, prepare agenda, online meetings, distribute meeting notes
• Project estimating and bidding, including material and quantity take-offs
• RFP, finalize vendor/subcontractor scope of work, generate subcontractor agreement
• Negotiate and manage subcontractor / vendor work and relationships
• Buyout, component, and equipment purchasing and order management, schedule, fulfillment, purchasing log
• Manage project scope, generate and submit Cost Revisions
• Review shop drawings, design assistance
• Generate submittals for approval by architect / designer
• Pre-punchlist and punchlist coordination and management
• Project close-out
• Project records, document management
• Team leadership for operations best practices
• Building department code familiarity
• Project records and document management
The Williams Company LLC 206-***-**** m
10730 38th Ave NE Seattle, WA 98125
March 2021 to May 2022
Position: Project Manager / Estimator
Focus: Project management for high-end residential remodels and new construction. Con- tracts, estimating, scheduling, budget development, client management, client meet- ings, meeting notes, vendor management, RFQ, RFP, RFI, purchasing, invoice prep, best practices, quality control, contracts, subcontracts, O+M Manual, risk management. Essential Functions:
• Development and management of project schedule and budget
• Coordinate and manage relationship with clients, architects, designers, and owners
• Client management strategy
• Quality control checklists, management
• Risk assessment and mitigation plans
• Regular client meetings, prepare agenda, online meetings, distribute meeting notes
• Project estimating and bidding, including material and quantity take-offs
• RFP, finalize vendor/subcontractor scope of work, generate subcontractor agreement
• Negotiate and manage subcontractor / vendor work and relationships
• Buyout, component, and equipment purchasing and order management, schedule, fulfillment, purchasing log
• Manage project scope, generate and submit Change Agreements
• Generate and publish shop drawings, design assistance
• Pre-punchlist and punchlist coordination and management
• Project close-out
• Author of O+M Manuals
• Project records, document management
• Team leadership for operations best practices
• Building department code familiarity
• Project records and document management
Plumb Level Square LLC 206-***-**** m
701 S Lander St, Seattle, WA 98134
October 2019 to October 2020
Position: Project Manager / Estimator
Focus: Project management for restaurant and residential clients. Contracts, estimating, scheduling, budget development, client management, client meetings, meeting notes, vendor management, RFQ, RFP, RFI, purchasing, invoice prep, best practices, quality control, contracts, subcontracts, O+M Manual, risk management, staff training. Essential Functions:
• Development and management of project schedule and budget
• Coordinate and manage relationship with clients, architects, designers, and owners
• Client management strategy
• Quality control checklists, management
• Risk assessment and mitigation plans
• Regular client meetings, prepare agenda, online meetings, distribute meeting notes
• Project estimating and bidding, including material and quantity take-offs
• RFP, finalize vendor/subcontractor scope of work, generate subcontractor agreement
• Negotiate and manage subcontractor / vendor work and relationships
• Buyout, component, and equipment purchasing and order management, schedule, fulfillment, purchasing log
• Manage project scope, generate and submit Change Agreement requests
• Generate and publish shop drawings, design assistance
• Pre-punchlist and punchlist coordination and management
• Project close-out
• Author of O+M Manuals
• Project records, document management
• Team leadership for operations best practices
• Building and health department code familiarity
• Project records and document management
• Buy-out and purchasing
Turner Exhibits, Inc. 206-***-**** m
5631 208th St SW, Ste. B, Lynnwood, WA 98036
January 2016 to October 2019
Position: Project Manager / Estimator
Focus: Custom kinetic architecture design/build firm for high-end residences and commercial projects. Proposals, estimating, scheduling, budget development, client management, client meetings, meeting notes, vendor management, RFQ, RFP, RFI, purchasing, invoice prep, best practices, quality control, contracts, subcontracts, O+M Manual, risk manage- ment, staff training.
Essential Functions:
• Development and management of project schedule and budget
• Coordinate and manage relationship with GC client, architects, and owners
• Client management strategy (with account manager)
• Quality control checklists, management
• Pre-punchlist coordination
• Coordination and relationship management with interdisciplinary team
• Risk assessment and mitigation plans (with management)
• Regular client meetings, prepare agenda, online meetings, distribute meeting notes
• Project estimating and bidding, including material and quantity take-offs
• RFP responses, prospective project intake, write proposal, management review
• RFQ, finalize vendor/subcontractor scope of work, generate purchase order or subcontractor agreement
• Negotiate and manage subcontractor / vendor work and relationships
• Buyout, component, and equipment purchasing and order management, schedule, fulfillment, purchasing log
• Manage project scope, generate and submit Change Agreement requests
• Prepare monthly and closeout invoice requests
• Installation planning and coordination
• Pre-punchlist coordination and management
• Project close-out
• Author of O+M Manuals
• Project records, document management
• Team leadership for operations best practices
• Building and health department code familiarity
Method Construction, Inc. [METHOCI941CC] 206-***-**** m 2442 NW Market St #182, Seattle, WA 98107
October 2014 to August 2015
Position: Project Manager / Estimator
Focus: General contractor for commercial restaurant tenant improvements and high-end single family remodels. Project management, estimating, negotiating, and leading project to successful completion.
Essential Functions:
• Development and management of project schedule and budget
• RFP, finalize subcontractor scope of work, generate subcontractor agreement
• Conduct weekly client meetings, prepare agenda, distribute meeting notes
• Solicit design decisions from client and/or architect
• Generate and submit Change Order requests
• Prospective project estimating and bidding, including material and quantity take-offs
• Material, finish and equipment schedules, ordering
• Project close-out manual
Cascade Built, LLC [CASCABL906BK] 206-***-**** m
4111 E Madison #104, Seattle, WA 98112
January 2012 to April 2014
Position: Project Manager / Assistant Project Manager Focus: General contractor for multi-family & single family. Green builder including Built Green and Passive House. Projects included multi-use, multi-family micro-housing, single family new construction, single family remodels, townhomes. Primary contact for architects and owners, as well as subcontractors. Responsible for managing and leading the project team through the entire construction process, to ensure client satisfaction. Maintained focus on providing a high-quality product, on time, while balancing financial objectives, and valuing the customer’s vision.
Mobius Builders, LLC [MOBIUBL893RZ] 206-***-**** m 8242 38th Ave. NE, Seattle, WA 98115
December 2011 to September 2015
Position: Vice President
Focus: Residential, new construction and remodels, light commercial. Licensed, bonded, insured. Contracts, negotiations, project management, scheduling, budgeting, job track- ing, bookkeeping. Value engineering, project coordination, internal process management. Project close-out documentation, quality-assurance audit. Governing agency requirements coordination, research and compliance. Managing deliverables, procurement, subcon- tractor, and vendor coordination.
Designs for Living, LLC 206-***-**** m
7022 Sycamore Avenue NW, Seattle, WA 98117
January 2001 to 2012
P osition: Owner
Focus: Residential, commercial, retail, coffee cafe and restaurant interiors, small scale remodels, interior stylizing, project management, owner’s representation. Provided customized interior designs based on customer requirements, corresponding drawings and documentation coordinated with regulatory requirements, and facilitated construction/fabrication. Interna- tional consultation for coffee cafe design. Strong brand focus. Budgeting and scheduling, value engineering, systems engineering. Customer focus, value-added customer service. Governing agency coordination and compliance, managing deliverables, order and ven- dor coordination, internal process audit and quality assurance. Project research. Project close-out documentation, database management.
DFL Construction, LLC [DFLCOCL391PQ]
206-***-**** t+f
7022 Sycamore Avenue NW, Seattle, WA 98117
October 2007 to September 2011
Position: Vice President
Focus: Residential, new construction and remodels, light commercial, restaurant, tenant improvements. Licensed, bonded, insured. Contracts, negotiations, project management, scheduling, budgeting, job tracking, bookkeeping. Value engineering, project coordination, internal process management. Project close-out documentation, quality-assurance audit. Governing agency requirements coordination, research and compliance. Managing deliverables, procurement and vendor coordination. Seattle Coffee Company
Development Services Department
1321 Second Avenue, Suite 200, Seattle, WA 98101
December 1998 to January 2001
Position: Director of Design
Focus: Development of prototype designs for two brands--Seattle’s Best Coffee and Torrefazione Italia. Venues include full coffee cafes to carts and kiosks, company owned to franchise. Work with other groups to de- velop brand identity and image elements. Interpret brand identity within architectural elements. Lead design team and manage design process. Develop systems, tools and processes to facilitate team accountabilities. Work with Franchise Support team members to develop tools and processes to streamline the architectural process for franchise partners. Manage and mentor design staff. Efficient project management. Resource library development. Development of project budgets and staffing budgets, including forecasting. Negotiate and approve contracts with consultants, vendors and suppliers. “Sell” franchise partners on approved solution. Conflict resolution with franchise partners and others. Plans checking. Education Bachelor of Arts—Interior Design & Merchandising, University Honors Western Washington University, Bellingham, WA
Achievements Assistant Director/Director Consultant, Business Networking International, Northwest Region
Teacher, Iyengar style hatha yoga, Center for Yoga of Seattle Director, ICD Press, Institute for Creative Development, Seattle, WA Seattle Times/AIA Home of the Month, Fisher Residence AIA Honorable Mention, Hornall Anderson Designworks AIA Student’s Choice, Wilkins & Peterson & Company Outstanding Graduate, Dept. of Home Economics, WWU Graduate Honors Program, Western Washington University Honor Roll, Western Washington University
Fred and Helen Agee Memorial Scholarship, WWU [departmental highest honor] References Available upon request
Skills Customer Service, Relationship Management
Project Management
Systems Development
Multidisciplinary Focus
Contracts, Subcontracts, negotiations
Problem Solving, Crisis Management
Scheduling
Budgeting
Bid Documents, Bidding
Estimating, Take-offs
Ordering buyouts, materials, components, and equipment Permit Coordination (DPD, SDOT)
Building and Health Department Code Familiarity
Shop Drawings, Submittal Review
Constructability Coordination with Architects
O+M Manual Authorship
Project Closeout
Team Management
Team Development & Training
Quality Control
Punchlist and Pre-punchlist management
Installation Planning and Coordination
Safety Review
RFP, RFQ, RFI Coordination
Database Management
Quality Assurance Audit, Management
Company Forms and Template Development
Business Management
Bookkeeping, Invoicing
Business Marketing, Social Media
Desktop Publishing
Consultant Coordination
Presentations
Code Requirements, Regulatory Compliance
Software MS Office–Word, Excel, PowerPoint, Outlook, Publisher Procore Google Documents, Cloud sharing Smartsheet
Virtual Meeting Management Microsoft Project
QuickBooks AutoCAD
Adobe InDesign Bluebeam Revue
Adobe Illustrator, Photoshop Microsoft Visio
Internet-related software Social Media
Minute7 Dropbox
Tsheets Planswift
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