Loan Processor Administrative Manager
Resume:
LUCILLE V. WAGNER
*************@*****.***
SUMMARY OF SKILLS:
Determined, customer-driven sales and HR professional. Able to establish immediate customer trust and confidence through consultative selling approach and relationship-building skills. Persistent, patient and sensitive to client’s needs and apprehensions. Adept in all aspects of sales lifecycles including prospecting, lead generation, negotiations, closing and follow-up.
PROFESSIONAL EXPERIENCE:
ConcertoCare, Human Resources Representative/Consultant, (Remote), June 2018- Present
Conducts New Hire orientation, and ensures successful onboarding of all new employees
Ensures proper credentialing items are cleared for providers.
Completes employee verifications in accordance with company polices.
Serves as point of contact to employees on HR related questions, concerns, along with conduction of investigations
Managing Benefits for all entities within the company (approximately 500 employees)
Partners with the HR business partner on culture and engagement events.
New Hire Data inputting and status change requestions into HRIS (i.e. Paylocity)
Successfully completed various implementation tasks between merger of Concerto Health to ConcertoCare
Concerto Health, Human Resources Assistant, Aliso Viejo, CA, February 2018- June 2018
Clerical, technical, administrative duties in support of HR department
Coordinates new hire orientations and ensures all necessary paperwork is completed and into HRIS with HR process and government regulations
Responds to employee inquires and assists in filing workers compensation claims
Assists with employee wellness events and performance review process with CHRO and management staff
Orange Coast Physical Therapy, Administrative Manager/ Acupuncture and Physical Therapy Aid, Huntington Beach, CA, August 2009-2018 (PRN)
Assist with patient programs for wellness and follow through
Create, edit and update spreadsheets/reports and schedules to ensure accuracy
Provide administrative support and coordination on projects as assigned
Sufficient follow-up on all requests, ensuring that all duties are met in a timely manner
Plan, administer and control budgets for contracts, medical equipment and supplies
Assist in all marketing needs
Firebrand Media, Account Executive, Laguna Beach, CA January 2010- April 2010
Advertising sales for Laguna Beach and Newport Beach Magazine
Advertising sales for Laguna Beach Independent
Lucille V. Wagner Swimwear, Vice President, Laguna Beach, CA, June 2008 - January 2011
Manage all business development, events, marketing and accounting for high-end custom swimwear company
Coordinated all fashion shows
Headlined 2010 Fashion Week El Paseo/Palm Springs
Featured in Riviera, Palm Springs Life and Bottom Line Magazine
Grand Solmar, Timeshare Sales Closer, Cabo San Lucas, BCS, Mexico October 2012 – October 2013
Consistently and accurately delivered sales presentations to guests
Offered after sales support and follow ups for upgrades
Playa Grande, Timeshare Sales Closer, Cabo San Lucas, BCS, Mexico, September 2009 – January 2010
Consistently and accurately delivered sales presentations to guests
Effectively achieved defined sales goals by setting and reviewing performance goals daily, weekly and monthly
Sheraton-Hacienda Encantada, Timeshare Sales Closer, Cabo San Lucas, BCS, Mexico, January 2009-August 2009
Promoted from Liner to Closer based on high sales performance
Recognized as Top Sales Producer of the Month for February and March 2009
Westin, Timeshare Sales Liner, San Jose, BCS, Mexico, September 2008-January 2009
Developed and practiced consultative selling approach
Served as guide and mentor to junior sales representatives
Synergy Capital Mortgage, Loan Processor, San Juan Capistrano, CA, March 2005-June 2006
Served as direct liaison between loan officers and borrowers
Ensured files were shipped out in a timely fashion in order to help investors purchase loans more quickly, also helping to meet monthly goals
EDUCATION:
Laguna Beach High School, Laguna Beach, CA, 2001-2005
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