Analessia Robinson

Order entry specialist- Thyssenkrupp Areo Space

Kent, WA 98032

advn8x@r.postjobfree.com

206-***-****

To secure employment with a company (or institution) that provides a consistent positive, dynamic atmosphere where employees are enabled to provide optimal business value, while increasing knowledge, successfully executing assigned duties, implementing new and existing technologies, as well as executing business processes that achieve the company's business goals. Authorized to work in the US for any employer

Work Experience

Order entry specialist

Thyssenkrupp Aerospace - Kent, WA

July 2019 to Present

Provide order entry support to the Boeing parts, suppliers, and TMX, Aero Space and users. Provide customer order, expertise and committing to achieving overall department and company goals. To assist with order entry “preparation, cells, order, exceptions, AOG, support research and problem- solving, answering phone and emails for customer support. Working independently with minimal management.

Interface with customers on an occasional basis also interface with TMX aerospace office, warehouse personnel in Wichita, Kansas, Santa Fe Springs, Wallingford, Connecticut, Kent, and Indianapolis. Must be current with seminars workshop, safety, and or any other educational classes deemed as necessary by the company.

Administrative Assistant

Valley Cities - Federal Way, WA

September 2016 to July 2019

Accountable for contributing to efficient agency operations by providing confidential, professional secretarial and administrative support services

Engage and communicate with staff and patients on a daily basis to create a positive company environment

Maintain office staff and patient schedules and appointments Screen, organize and prioritize walk in and ad hoc patients and customers Draft administrative and management written communications Responsible for preparing correspondence

Take and prepare minutes and reports from company systems for monthly meetings Prepare and mail company and patient packets

Responsible for training new staff members on company processes and procedures Volunteers for new tasks to stay knowledgeable about company and other job functions Knowledgeable of secretarial and business operations and procedures Ability to organize time and tasks efficiently and flexibly Ability to multi-task and prioritize given statements of work to maximize efficiency Ability to work collaboratively with staff at all levels in the organization Member Services Agent (MSA)

Sam's Club - Renton, WA

July 2014 to September 2016

At all times, provided superior customer service and support while accurately executing a daily close- out balance process of a $500.00 till. Competently processed returned merchandise and assisted with customer/member acquisition through the sale of new memberships and the upgrade of existing memberships. Capably performed receptionist duties, stocked new merchandise, filed documents and ensured a clean, safe environment for customers and fellow employees. Private Home Caregiver / Nursing Assistant

Mr. Willie Washington - Renton, WA

May 2008 to July 2013

Assisted Mr. Washington as his Personal Home Caregiver following a medically prescribed plan of care. Maintained accurate records of client services and immediately reported any and all changes or unusual occurrences regarding client's home care plan of care to appropriate healthcare management authority. Additional duties included the assisting patient with the following: with personal hygiene, dressing, bathing, eating, toileting, ambulation, self-medication, exercise, essential travel and shopping, meal preparation, and household maintenance.

Customer Service Representative (CSR)

Quik Cash Store - Renton, WA

February 2007 to June 2007

Provided quality service during every customer interaction. Cashed checks, prepared money orders, received utility bill payments, collected and recorded fees charged for company services. Drove achievement of additional revenue by offering payroll advances, money orders, executive funds transfer world-wide and selling prepaid products. Efficiently performed Payday Loan collections, bank deposit procedures, document filing, product inventory, transaction audits and providing management daily status reports.

Security and Loss Prevention Officer

Securitas Security Services USA, Inc - Bellevue, WA 2006 to 2007

Ensured the safety of Washington Mutual Bank and Seattle Art Museum employees with a specific emphasis on superior customer service. Monitored client premises to detect and prevent potential threats and to ensure security of doors and windows. Inspected and adjusted security systems and other equipment as necessary to ensure operational use and to detect evidence of tampering. Assisted with training of new security personnel on standard operating procedures for each client company. Maintained daily logs of irregularities, such as equipment or property damage, thefts, the presence of unauthorized persons or unusual occurrences and provided directed emergency evacuation drills. Customer Service Agent (CSA)

Alaska Air Group, Inc - SeaTac, WA

2005 to 2006

Provided a welcome service to Alaska Airlines passengers at Check-in and at other customer service touch points to assist with smoothing the customer's journey through the SeaTac airport. Resolved on- site issues which could impact the business customer experience at the airport. Assisted customers during flight irregularities, coordinating communication with affected passengers to ensure a positive passenger experience. Executed service recovery measures when appropriate to protect the customer experience. Served as a liaison with the call center team in delivering all elements of the Alaska Airlines travel experience. In addition, served as a liaison to the outstation network for special handling requests and coordination during flight irregularities. Executed ticketing sales transactions, performed data entry and filling tasks and created requisite customer service reports and documentation in accordance with Alaska Airlines standard operating procedure.

Loader and Customer Service Clerk

United Parcel Service - Seattle, WA

2002 to 2005

Provided outstanding customer service while executing standard general office clerical duties. Such as: document filing, data entry, word process and and recording keeping. Education

Certificate

Everest College - Renton, WA

2008

Diploma

Franklin High School - Seattle, WA

2002

Skills

• Microsoft excel/ office, Sharepoint (8 years)

Assessments

Customer Focus & Orientation — Highly Proficient

May 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Intermediate Word Processing with Microsoft Word — Highly Proficient May 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Highly Proficient

Merchandise & Supply Storage — Highly Proficient

May 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Highly Proficient

Scheduling — Highly Proficient

May 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient

English Communication Skills: Typing — Completed

May 2019

Transcribing text using a standard keyboard

Full results: Completed

Basic Word Processing with Microsoft Word — Completed June 2019

Basic Word techniques, including the use of tools to format or edit text. Full results: Completed

Data Entry — Completed

May 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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